PetSmart is described as the cleanest and best organized location in its area, with a wider selection of goods that provides an overall better shopping experience. The grooming staff is wonderful and attentive, though appointments can take several hours. The store manager is noted as being very nice and caring, contributing to a very homey and friendly feeling. Team members give great customer service, with specific praise for the excellent and insightful dog training that results in calmer, happier pets. The store is a favored destination for aquarium supplies, where staff are very knowledgeable, though some reviews note that not all floor staff are able to assist with getting fish, which can sometimes lead to longer wait times. Customers appreciate the option to shop online and pick up their orders locally.
