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September 2023 by Chrissy Moore
We have had nothing but superior service and workmanship from Car Fix behind the Donut Palace. My husband had some major repair to a head gasket on his F-150 and I had work done on my steering control arms on my Chevy Traverse. They provided pictures of the issues they were fixing so we could attempt to understand the problems. Both repairs were done quickly. We were given loaner cars to use and our vehicles now run and operate great! They even checked in with us afterwards to make sure everything was to our satisfaction! We will take our vehicles nowhere else!
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September 2023 by Martha Kopp
Excellent service, excellent communication, and very friendly staff. PLUS, I was offered a roomy and nice loaner vehicle.They checked in a few days after the service to make sure my car was still running great.Service: Auto battery replacement
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September 2023 by Leticia Maberry
I have been coming here for years , I’m a woman and I don’t know much about car mechanics but I do know one thing that I can trust Mr Brandon and his crew, to maintain and fix my car , they always find a way to help me ,they are fair and honest people, so I highly recommend them.Service: Oil change
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September 2023 by John Carr
The people there did a quality check after the initial work was done they discovered a problem with one of the parts they installed. They ordered another one and insured everything was right before my car was returned. I am pleased that they made sure that their work was done correctly before they returned it to me.
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September 2023 by David Doyle
CAR FIX charged me nearly $600 to replace a belt tensioner that did not need to be replaced. When this did not solve my problem, CAR FIX offered to replace a belt that I had already told them was about a month old and was the fourth belt the vehicle had on it in as many years. At that point, a seasoned problem solver would have said, "If belts are having problems within a few weeks, and we've already replaced the tensioner, what else could be causing the problem?" Instead, I got a glassy-eyed stare and had to take my vehicle somewhere else. I cannot recommend CAR FIX for problems that might require critical thinking.Service: General repairs
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September 2023 by Michelle Gunter
They replaced a torque converter on my Yukon Denali. She drives better than she did when I first got her. They were fast to diagnose the problem and get back to me with all my options. Once I gave the go ahead they had my vehicle done and back to me within 48hrs. Would definitely recommend and will be going to for all other issues I can't handle.Service: Transmission
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September 2023 by Debbie Harper
Only one word to say...FANTASTIC!! CAR FIX is customer driven, satisfaction guaranteed down to the smallest detail! They even contact you the next day to see if everything was fixed to your satisfaction. Can't say enough good, from the front desk til out the door! The whole staff is AWESOME! No more driving to Knoxville for our "vehicle health!"...not with CAR FIX down the road!! A shout out to Brian and his guys, "Thank you for caring about us!Services: Air & cabin filter replacement
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July 2023 by Kristi Cross
Brought my car in for an oil change and found out I needed new tires, the service was exceptional and I my car was finished that evening. Brandon was so helpful, as everyone was, and the cost was very reasonable. I woukd recommend this business to anyone and everyone!!!Services: Tire rotations
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July 2023 by Joseph mcneely
Four wheel brake repair on my Chyrsler 300 was performed very professionally and in a timely manner all in one day. Thank you very very much Brandon and Car Fix #7 in Oak Ridge.Car Fix performed a complicated serpentine belt and hose replacement on my RV in a very professional manner. Thank you Brian and excellent Service Technician.Services: Exhaust
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July 2023 by Jessica Allison
Brandon was extremely helpful. I had a horrible experience with the car fix in maryville and I called the one oak ridge and Brandon made me feel important and understood. He made sure everything was looked at on my car and made sure the issues were fix. Thank you so much to him and his whole car fix team for being so amazing to me!
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July 2023 by June McClanahan
Referred by my brother to take vehicle to have it repaired after it had been sitting for the last three years with various maintenance issues. My brother had a very positive experience with Rhett when he worked at a dealership and had sold him a vehicle years ago. Because of his business dealings with Rhett he did not think twice about recommending the repair shop that Rhett was now a manager for….repair shop made necessary repairs and everything worked out well.Service: Electrical
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July 2023 by Gerry Simmons
I just deleted my review from last December. I have not changed my feelings about the way I was treated - a former employee had stated that she was an R.T. Clapp employee, and I fell for the "additional services" that she told me I needed when I just took my car in for an oil change. But things have greatly improved since then.On Memorial Day I got a flat tire, and took a chance on calling CarFix and talking to Brian. Brian had worked at R.T Clapp for over 20 years and is now the Manager-Partner of this CarFix. I took my car in, talked to Brian, he and I agreed that I needed new tires, and he got me prices for 2 companies. We discussed these companies, I chose one, and Brian had my new tires on my vehicle before the end of the day.I talked further with Brian when I picked up my car and that was when he told me that the earlier employee "was no longer with the company". He also told me of some of the many improvements he has made since becoming manager. Basically, he has turned the place into an auto shop with knowledgeable employees and fair prices, and most importantly - the attitude of "if it aint broke - don't fix it". I am so glad I gave it another chance - I can now feel confident taking my car in for any type of service.
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July 2023 by Miranda Goss
The folks at Car Fix, in Oak Ridge, have been super helpful and reliable for me and my family over the past year with 3 different vehicles on several occasions. The repairs have been reliable and the customer service is well above the rest. They have set the bar HIGH - other companies should take their lead.Services: Electrical repair
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May 2023 by Animal 2531 Moran
Replaced and tightened belts for power steering and alternator they were squealing and one had a cut in it. I take all my trucks here because they do a great job and get it done quickly. Thank you guys very much for the work you've done on my trucks and the future of them running great.Service: General repairs
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May 2023 by Google user
First of all I want to give a shout out to an amazing service technician “Tanner Smith”! He was so helpful because I couldn’t find my in cab air filter and due to the photos that they showed me from my last visit I new it needed to be replaced. Second “Percy” the front line consultant has helped me out previously with three different vehicles from minor oil changes, tire replacement/rotation to more extensive engine repairs for my son in college making long commutes. Third today “Robert Pierce” was able to squeeze me in for an oil change 30 minutes before closing… I am so pleased to have had the opportunity to talk with Tanner today and he did not hesitate for one second to help show me how to access my in cab filter. Needless to say I decided to have Tanner replace my in cab filter and primary air filter at time of service because they actually had them on stock in hand. In an out 4:25pm and out 5:12pm. Super easy, quick, great communication and excellent service. I could say so much more and encourage you to try them out! A Happy Customer Charlie Martin PS. On their invoice it only refers to the technician by his initials. I would recommend that CarFix includes a more descriptive way to identify the individual. I was able to get his full name by asking him. I was so thankful for him showing me how to access my filter including that he and the office staff stayed a little late on Friday afternoon to help me.