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August 2023 by Bobby Sims
Charged me 18.00 for a flat they didn't fix. Bought two new tires and they charged me 40.00 for mounting and balancing. Added a 31.00 road hazard I didn't want. When I questioned the guy who charged me about taking the charges off he said his manager wasn't there so he couldn't fix it. I hope theExtra little pay helps who ever gets it. Two 124.00 tires cost me 388.85.
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August 2023 by Christopher Kelly
Dropped off a tire that had been punctured in the center of the tread.They installed an internal patch in a timely manner.
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June 2023 by Kristin Cowan
Tori and her team provide exceptional service and we couldn't be more pleased with our 6 new tires on our RV! We had some hiccups with ordering the correct tires but everything was sorted out and installed beautifully! Thank you for going above and beyond!
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April 2023 by Andrea Winfrey
Always ready to help. Great set of tires at a really nice price!
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February 2023 by Danny Hutcheson
Took vehicle in for noise inspection. Found bad wheel bearing. Repaired quickly with cost of almost $600 dollars. Then they couldn’t find my wheel lock. Said it was locked in tool box. Employee wouldn’t be back for two days. Can he come in tomorrow and unlock tool box. No he lives to far away. What if I have a flat I can’t change it. No response. Bad experience. Won’t go back.
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February 2023 by Nicole Taylor
Was fine til today and it’s 8:30 am yet you’re totally booked for a simple oil change up til 2 pm. I won’t bother trying to use them anymore.
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February 2023 by David L. Hudgins Jr.
This particular Gateway has a professional and very helpful crew. I was able to speak with the front desk, the technicians, and even deal with them over the phone. Each time was pleasant, informative, and the quality of the service commands you to come back. It makes you almost not want to risk taking your car somewhere else. Example, I had an alignment done on my car at another shop only to find out from Gateway that my rim was bent. I went back to the other shop and ask them did they know. And I mean this was days after I find that they didn’t align my car properly. So yeah, never again. Plus I love the fact Gateway is open on Saturdays so a working man like me can have an off day option to tend to my vehicles without burning PTO. It’s convenient and nobody else will be doing my brakes and tires after these last 2 experiences. I’m that pleased and that confident that I’ve found the best staff to handle my needs.
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February 2023 by Myolevitone Synchro Kinetic Massage - Why Knot Bodyworks
Tori is super awesome. She put her number 1 guy on my issue and all I can say is wow. Perfect interaction from start to finish with everyone. Now my ride is so smoooooth! I highly recommend giving this crew shot at serving you. You won't be disappointed.✌️??
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December 2022 by Nathan Davies
They made buying tires painless and quick, were very friendly, and priced reasonably. I waited for my vehicle and was able to listen to staff interact with other patrons, and every interaction was professional, and patient with questions and concerns.The manager, who from conversations heard, is new to the position, is a smart cookie and had a good handle on everything going on in the store. The techs all sounded very competent, and I grew up around mechanics.I will be bringing my vehicle back here for future service needs.
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November 2022 by Mike Floyd
Another 5 star award for Gateway! Thank you Kenny for for your excellent customer service and my technician Ryan for taking such good care of my car! Forgot to tell Ryan thank you for your service to our country.I have used Gateway/Dunlap and Kyle since I started driving back in the 70’s and no matter which location I do business, I am always pleased with the value and customer service.
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September 2022 by Ashley Atkins
I wish I could rate them a negative 5! Please do not go to this shop! They stole my AirPods and they know who did it! They won’t do anything about it, clearly it wasn’t his first time stealing something! Do not go if you want your car back with items missing! I will never be back!
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August 2022 by Emily Doyle
Went in for oil change and tire rotation. Was there when shop opened in and out in 30 minutes
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June 2022 by Ryan Krivsky
Great place to go if you want to pay more and wait longer. Thought I could go get a quick plug in a tire that had a nail in it, since there was only one other car being worked on. Of course, they "couldn't fix it" and had to sell me a new tire. Then, it took over an hour for them to replace one tire. I watched the guy "working" on it be super lazy and stand around talking most of that time. That'll be my last visit any Gateway.UPDATE: The next morning I got up to the same tire with very low pressure. Gateway at their finest!
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May 2022 by Christina Wright
Honest, straightforward quote on time. Pleasant to deal with, and got my tire fixed as quickly as possible. You can tell the guys in the back were extremely busy. Will totally use them again!
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March 2022 by Peyton Stone
Super friendly and informative, just took an extremely long time to do an oil change and tire rotation in my opinion considering I was the first customer of the day! I give 3 stars as not a bad thing, but average customer service! Don’t plan to get in and out quick here though!
