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August 2023 by Thomas K.
This particular Penske has been Awesome to work with. I had a reservation for a 20' truck with movers scheduled to help. I went to 3 different locations and finally the manager at Whitten was able to help me lock down a 12' and helped with the mileage. It was a frustrating situation but they kept their cool. The thing people don't realize about Memphis is that the people don't care about reservations and returning things on time. This makes it hard for the Penske people to do their job. As long as you stay cool they stay cool and everyone wins.
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October 2022 by Debbie E.
Took a while to actually get rental completed. When it was done, the license plate on paperwork was different from the plate on car. Truck was dirty- that was a little off putting. Otherwise good to deal with.
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January 2021 by Dan J.
It started off quiet.. the staff member was out. But he was handling another client. When he returned, he spent time with us and made sure our truck needs were completely satisfied! Very nice job!!! We had a mechanical issue with the truck 48 miles from our destination. I thought... oh no! But much to my surprise the support handling our issue was beyond outstanding!!! They continued to check on our progress and ultimate solution! They sent out a tow truck and towed the van to our destination. They left the box van for us to unload and then sent a second tow truck to take the box van for repair. I'd use Penske again without question!!!
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June 2020 by Lisa M.
Even with covid running amuck we were able to move. Penske made it easy for us to rent and pick up a truck and a van. We dropped the truck off in NM and drove the van back to TN. The only draw back was that they restrict how fast you can drive! Going up hills and trying to pass slow pokes was a bit harder than norm as the truck only got up to 70
