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December 2023 by J9 A
DO NOT USE ARMSTRONG RELOCATION COMPANY!\nArmstrong Moving company was hired to move my 12,000sq ft home. They hired a third party crating company, **** ****** ********, to crate my valuables. Both companies are fully insured and were aware of my high value items prior to the move.\nIn September 2023 my items were moved from Armstrong storage to my new location. All crates were delivered and **** ****** ******** were called to uncrate the items.\nUpon opening the wooden crate my one-of-a-kind Murano Glass Chandelier had 4 broken arms. Marc S******, owner of **** ****** ********, says that the employees of Armstrong opened the wooden crate therefore breaking the 4 arms and releasing him of responsibility.\nThe owner of Armstrong Moving company (Joe V*****) said that he would report it to his insurance company and they would take care of me. He said that he would work out the details with **** ****** ******** Insurance company.\nThe claim was sent in via email on 9/2023, I was contacted by Armstrong's insurance company on Oct 31 stating that they were not responsible and ****'s insurance company on Nov. 20 stating they were not responsible.\nI paid Armstrong in full & **** ****** ******** in full for moving my items.\nArmstrong, nor ****'s insurance company, will take responsibility for the damage of my chandelier.\nIt has now been three months, both parties have been paid in full, and both insurance companies have advised me to contact an attorney to litigate.\nI should not have to pay attorney fees as I am not responsible for the mishandling of their companies.\nI am the client and should not be having to chase down these companies to be made right by my valuables that they broke while in their possession.
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April 2023 by Peter K.
home depot used them to deliver a safe I bought and paid extra for in home delivery . they called made time to deliver mon. btw 8-12 .they didn't show I called after 3 calls said truck broke down said would call back with new del. time . at 4:30 i called back because they didn't call said next day afternoon. driver called that night and confirmed . at 6pm I called driver said he was lost but would be there . Showed said he needed a another person to deliver it . Said fine I didn't want anybody to get hurt call me with a time . I had to call them to get time of mon. Friday they sent text of safe pretty well damaged and asked if I wanted it . told them no but to let home depot know so I could get another one coming . after several calls and texts for them to put damage claim in i finally had to put a dispute in on my credit card which was finalized yesterday. accidents happen but this was far and above.
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April 2023 by Allyson Brunette
We were so happy with the experience of moving my mother's belongings from KY to WI this winter. Armstrong (in particular Doug and Megan) were so helpful, communicative and reassuring. They asked the right questions and helped us to arrange a move that worked within our budget and our needed timeframe. The movers were professional, courteous of our home and belongings and even our baby grand piano moved without any issues or damage. We are so happy and pleased with the experience working with Armstrong Relocation Services and would recommend their services highly!
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January 2023 by jose barrett
Great friendly people to make your moving arrangements stress-free and enjoyable, also a great place to work at,even if your not up to date with modern technology, they are very helpful to getting you where you need to be.
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December 2022 by Cathy Colson
I was pleasantly surprised at how quick the turnaround was. My things were picked up on Wednesday in Georgia and delivered on Sunday in Wyoming! Crew organizer was friendly and thorough. Haven’t had much of a chance to go through everything yet, but all seems to be in order! Thanks Kyle!
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October 2022 by Jack Smith
Mike was great on the front end setting expectations for us and drawing up an initial quote. Then, Jeremy and his crew came out and took care of business. The entire crew hustled; they were also kind to my family, even looking out for our two year old. They got the job done quicker than I anticipated as well. Moving isn’t fun or easy, but I’m glad to have had these guys help us out.
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October 2022 by Joshua Ontko
This truck just forced us off the road. We honked and the driver didn’t even appear to see us.
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September 2022 by Bryan Primeaux
These guys came in and packed our entire 3 bedroom 3 bathroom house in less than 16 hrs! They did a fantastic job. Professional, clean, and very friendly. Would 10/10 hire them again!
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August 2022 by Shannon Henderson
After an in-person walkthrough/estimate, they underestimated the scope of our move. What should have been two days of packing was scheduled as one day. All our belongings didn’t fit on the truck so now it’s another day and we are waiting in a home we have already sold for an overflow truck - with no clue when it might be here. And we’re hours from our get-out deadline and have to drive to a new state as soon as this is over. But they got their $17K in advance so I guess that explains the lack of response and urgency. You know, “this happens sometimes.”
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July 2022 by Joe White
We were in a bind and needed a quick move due to a cancellation from another company. These guys did a fantastic job!
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April 2022 by Glen Rudner
We searched several moving companies prior to choosing Armstrong. Mike Orlin was truly a professional and the staff are top notch Terry did a great job answering questions and providing need assistance
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April 2022 by English Rockholt
They communicated with me before and after the move. The moving team was very nice and professional. They did a great job!
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March 2022 by Dannis Hood
Team was excellent. Took great care of my possessions. They were extremely courteous and caring, friendly, and attentive to every need. I have a lot of high end furniture and everything was moved without any issue including having to move to several locations and having to move aracing car kit. I will be calling them to move me on my next move and will refer them to anybody who asks. Could not be more satisfied. They get five stars. Job well done.
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January 2022 by Ryan King
Armstrong did a wonderful job on our office move. They were very communicative and actually took care to not break or damage anything. Would highly recommend them.
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December 2021 by Merlyn F
Most of my heavy pieces were damaged. My antique office desk, all 4 legs were broken and reimbursement was not sufficient to replace it. My entertainment center bridge was split and they refused to reimburse me for it because the secondary movers didn't detail the damage when picked up. So many goods were damaged, a few boxes missing and damaged looked like no care was taken in handling and storing my belongings. Parts were missing to reassemble my master bed and again no reimbursement.
