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November 2023 by TopHatimus
Easy to setup a first time X-ray, and the staff was friendly enough. That's pretty much it for the good.They also recommended me a load of overpriced, inaccurate, and certainly unnecessary future appointments. The wait time was a little slow.However, my worst gripe is that I went in at the earliest time and made it clear I was in extreme pain to each of the people working with me. None of them even tried to be more delicate (aside from Madison who did her best), not only that but they sat me there for 1-2 hours just to tell me in the end that they didn't have the medications, personnel, or knowhow to remove my wisdom teeth, my abscess affected teeth, or at the very least send me home with a pain prescription. But they could sure tell me to get 15 crowns on teeth that aren't even an issue for a total of $23k. So I can't recommend this place in good conscience to someone who needs a regular dentist. Maybe once or twice for a cleaning or maybe an X-ray.
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November 2023 by Tristan Bagley
I’ve been going to this Aspen Dental location for a little over a year now and it’s been a pleasure every visit. Kourtney and her staff are super friendly, and they always do a phenomenal job. I highly recommend giving them an opportunity to take care of your teeth!
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November 2023 by April Brantley
I needed an abcess tooth out that was giving me so much issue the last week. Not only were they open the day before thanksgiving they were able to pull my tooth and get rid of the infection. I absolutely love this place.
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November 2023 by Rondalia Simmons
This was the best dentist visit I have had in my adult life. Dr.jones was very gentle. I was in so much pain and every personal staff was great. They walked me through all the work that I need to have done, which made me feel so much more comfortable about going to the dentist. Before I left I even all of the staff's names. Aspen Dental has my business for the rest of my life
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November 2023 by rebecca blanks
Dr. Jones is rude, “better than” and seemed like she hated her job. Or maybe she just hated me? Even though I’m very respectful & don’t treat other people like garbage. I left the Ooltewah location, after speaking with the office manager, and went to the location on Shallowford Road, and they were lovely! So sweet and took great care of me. But I will NEVER go back to Aspen in Ooltewah and give them anymore of my money.I had a question about my X-rays and was told by Ms. Jones that I would have to schedule a secondary appointment to talk about other issues I was having since it wasn’t the “the tooth” I was there for. She talked over me and my sister when we TRIED asking questions. I honestly don’t think she made eye contact with me once. When I showed how confused I was by what she was saying, she didn’t care to slow things down and explain why she was saying what she saying, she was clearly just trying to get through with whatever she was saying prior to my questions & didn’t want me to speak I guess? She walked by the office several times after the “exam” she performed on me, & saw that I had my hands over my face because I was emotional. She didn’t care to stop in and check on us or anything. Once I finally got to leave and go to the Shallowford location, I ended up having a full blown anxiety attack from the terrible experience I just had at Aspen in Ooltewah. I couldn’t hold it together. I felt like I wasn’t important.. like complete scum.The Shallowford Road location was perfect!
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November 2023 by Skye Lunny
Don't go to Aspen Dental if you're in pain!It's not worth the headache & handholding that you have to deal with in regards to their office staff. They forget about you, they don't listen to you about insurance, & you have to explain to them how a deductible works.(She claimed it was the cost of the procedure PLUS my deductible that I would owe on the day of the procedure.)However, if you're just dealing with maintenance it may be worth the hassle if you don't mind handholding the front office staff, because the hygienist & dentist were both very nice & informative.
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November 2023 by Ronnie Allen Thompson Jr
I went in to the office for a denture repair. Everyone was nice and very professional. Tee, I think that is what everyone called her, offered many options on what to do with my denture. She was very helpful and knowledgeable. She did a fantastic job. I came in with a denture in 2 pieces and left with my denture repaired! Office Manager Courtney was friendly and amazing!
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November 2023 by charlie harris
Recently moved to town and was looking for a new dentist. They were very responsive to my inquiry, and had me scheduled quickly. Initial appointment went well. Very kind and knowledgeable staff.
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October 2023 by Susan Olson
They are very thorough which is great as becoming a new patient. I chipped a tooth and for now just wanted to get it checked out. All the exrays, exams, etc would have made more sense during a normal visit. When I mader the appointment, I made it clear that I just wanted this checked and hopefully fixed.
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September 2023 by Christopher Martin
Worst experience EVER!!!! They don't care about there patients! All they care about is money!!! I was told at 7:30 this morning that they would fit me in today to see me about the severe pain I'm in bc of there work on my teeth from last week. I sat all day waiting, never to get a call back. I called them 4 times today bc each time, the Secretary says "i will call you right back" and doesn't! Guess she's too busy playing on her phone! I will never go there again.. I'm already in contact with my attorney and i will make damn sure i turn any business i can, away for them!!! Definitely don't wanna go to them for dentist or implants, they'll do nothing but leave you in severe pain and discomfort!! I'm only leaving a 1 star bc 0 is not offered!!
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September 2023 by Kathy L Smith
I wouldn't recommend Aspen dental to anyone they messed my teeth up and I can't even find a dentist to get them fixed..Thanks for nothing!!! Definitely would not recommend and the only reason I gave one star is because they don't have the choice of 0 stars!!!
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August 2023 by Terri LaVon
They were totally awesome everyone from the front desk to the docs. My piece had been destroyed and they made me another piece and it fit much better than my old one. They worked on it all day even until 45 minutes past closing time yesterday. I’ll never go anywhere else. They are all truly amazing!!! I give 10 stars
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August 2023 by ken L
I need dentures, so I came here because it's close to home. I will be getting my fixed dentures from here. But I must say, and warn others, Aspen dental is not the affordable dentistry they claim to be. I could buy a used car for what I'm being charged. It's really sad and shameful that you would have to finance a pair of dentures and spend 5 years paying for them
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July 2023 by GTGJohn WAGNER
Had several dentists. Everytime been a different one. Last visit was with Dr. Dumas. She was awesome. This last night had to be rescheduled as she no longer there.Please tell where she is going to be. I'll go her location. Thank you.
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June 2023 by brave heart
I go there to have a tooth extracted. I get there on time and after waiting what seems like forever, the dentist cones out and tell the receptionist she's gonna see all the insured patients first. After realizing she even meant those that who appointment was after mine. I'm self employed and had cash, no matter the price. I wouldn't have set the appointment otherwise. So aftter a breif nap in the waiting area, i just left. Found that to be very disrespectful Never again.
