FEDEX GROUND
Shipping Centers5076 Summit Spring Way, Ooltewah TN 37363 Hours
Hours may fluctuate. For detailed hours of operation, please contact the store directly.
About FEDEX GROUND
FEDEX GROUND receives mixed reviews regarding customer service and facility experience. The customer service is often described as awful, with difficulties in contacting the facility directly. However, staff at the facility itself are sometimes noted as being very helpful. The package pickup process can be inconsistent, with reports of long waits in a room with no chair and occasional rude interactions with staff. Despite this, the core service is frequently praised. Packages often arrive on time or even sooner than expected, with drivers commended for doing a real good job, handling heavy packages carefully, and ensuring secure delivery. The drivers are described as the best, providing 5-star service. From an employee perspective, the facility is clean, well-equipped, and staffed with nice, efficient, and safe personnel. While customer service interactions can be frustrating, the actual shipping and delivery performance is generally viewed positively.
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