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April 2025 by Ramesh Appareddy
Very professional and prompt service compared to other branches in the area. The staff are very personable, welcoming and appreciate your business.
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January 2024 by Michael Spinali
Wonderful people here. Great services and the best bank I've ever worked with. Thank you!!!
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October 2023 by John Chris
What did I just experience?!. Went in to open a business account, got dirty looks, arguments, "we need to verify you by looking at me as I have took her chuld away" Complete lack of customer service and common sense. This is a review specifically for this branch, not First bank. Ridiculous!!!
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October 2023 by RChester
Was thinking this bank may be our primary bank in our move to TN. Then we started accessing service fees on the account and turns out we were not given all the information when I called to assure the changes were ok. I called about the mixup but management was less than helpful so will be closing the account and looking for another bank. Definitely did not seem interested in keeping me as a customer. Good thing I did not buy checks yet.
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April 2023 by R Chest
Was thinking this bank may be our primary bank in our move to TN. Then we started accessing service fees on the account and turns out we were not given all the information when I called to assure the changes were ok. I called about the mixup but management was less than helpful so will be closing the account and looking for another bank. Definitely did not seem interested in keeping me as a customer. Good thing I did not buy checks yet.
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March 2023 by RC
Was thinking this bank may be our primary bank in our move to TN. Then we started accessing service fees on the account and turns out we were not given all the information when I called to assure the changes were ok. I called about the mixup but management was less than helpful so will be closing the account and looking for another bank. Definitely did not seem interested in keeping me as a customer. Good thing I did not buy checks yet.
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February 2022 by Nadine Steele
Ok so…My granddaughter and I went to a local bank to open an account. When we walked in, everyone greeted us with a resounding “Hello! How you doin’ today? How can we help you?”We found Kathy.Kathy is just the sweetest most personable bank manger I have ever met... So is everyone else I meet in Tennessee. And I told Kathy that because after she found out I was from California, she quickly exclaimed, “Well welcome! We’re so glad to have you!” I said to her, “Kathy, every single person I meet in Tennessee are the kindest most sweetest people I’ve ever met. I feel so welcomed everywhere I go.” To where Kathy said, without skipping a beat, swiftly told me why. She said, “We’ll honey, you’re in the Bible Belt and that’s just how we were all raised over here. To live by the ‘Golden Rule.’ ‘Do unto others as you would do unto you. We wouldn’t have it any other way.” Then went onto my paperwork, laughing and cajoling with us like we were old friends. Then when we were finished, she took us to the tellers and the other officers introduce us personally to each and everyone in the bank.Unbelievable.Lord Jesus I am home! Tennessee, brings out the best in people and I am living proof.For the rest of the day till now, I couldn’t stop thinking about my encounter with Kathy and the words she said has been on my mind and indeed is making a difference.In a world that has been wrenched with division and hate, loving people like Kathy and the sweet people at First Bank of Ooltewah and yes, thousands like them down here in the south, greeting this stranger with love and kindness EVERYWHERE I go is astonishing!I’m from California and I too was taught the Golden Rule but, have I gone out of my way to show a stranger this kind of love? I’m guessing not.This is something I will learn quickly because people like Kathy and the employees at the First Bank are giving this stuff away for free….I am in the SouthI am a TennesseanI am a SouthernerI cannot wait to welcome fellow pioneers and hopefully be as good as Kathy does.
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January 2022 by Joe W
I've had three mortgages with First Bank and Cody McNeil has been the consummate professional. Honest straightforward always giving personal attention. I feel appreciated as a customer and if I ever have to finance another mortgage or refinance I will go with First Bank.
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December 2021 by Rob Chaos
FirstBank in Ooltewah provides the Best Friendly Customer Service. The Branch Manager is very amiable, knowledgeable and her pleasant staff is reflective of her values in delivering "Service Excellence"! As a retired Banker, I observe and respect a business where people truly care about you. Thank you all for making my every banking visit a joyful experience! May you All have a Blessed Merry Christmas ? as we celebrate "The Reason for the Season" and a New Year of continued kindness for All. Sincerely, Rob
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December 2021 by Greg Grobmyer
Cody McNeil gave us the easiest home purchase experience we have ever had. Fantastic to work with!
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October 2021 by Matt Welsh
Absolutely trash company, the worst bank I’ve ever had the displeasure of doing business with. They legally steal money from you
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September 2021 by Shanna Green
I would give it 5 stars but if you have to change your phone # you can't use the mobile banking or the app unless you physically go to your branvh and change it. Not a big issue just inconvenient. Other than that I love it!
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September 2021 by Blair Miller
Cody McNeil handled our refi and he is the best! Prompt with communication and very personable and professional!
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June 2021 by Shelly Anderson
Cody McNeill processed our refi and was absolutely the best to work with. Professional, fantastic communication, extremely knowledgeable and always helpful and friendly. Could not ask for better than Cody. It was a smooth and simple process thanks to him!
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June 2021 by Jack Durham
Absolutely trash company, the worst bank I’ve ever had the displeasure of doing business with. They legally steal money from you
