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November 2023 by Kelli H.
This was a very nice car wash I'll definitely be back! vacuums are awesome! my son also loved the car wash with all the lights! I'll be getting a membership
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October 2023 by Jensen H.
I signed up for a membership that was discounted down to $10 for the first three months before increasing to the standard price of $40 a month. Before the end of the third month, I sent the company an email asking to cancel the membership. At this time, they asked me if I would stay a member if the membership continued on at $10 a month which I agreed to. A few months later I was pouring over my credit card bill looking for a charge and low and behold I noticed that they had been charging me $40 a month instead of the agreed upon $10. I contacted my credit card company and provided them with multiple emails to Zips Car Wash, and they agreed that I had been overcharged and removed the charges from my account. A few months passed and I received a letter from the credit card company alerting me that the charges would be reapplied to my account. Apparently even though I had provided all of the need documentation Zips Car Wash was refusing to issue a credit. I then contacted Zips Car Wash directly and after providing them with all of the requested emails they told me that they had indeed overcharged me, but it was their prerogative whether or not they would be issuing a credit and they would not be. I spoke to three separate people with the company and got the response from all three. Of the three, two apologized to me for not being able to issue a credit, but they said corporate policy would not allow them to provide a refund.If I could give this company a zero, I would, unfortunately Yelp won't allow that.
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September 2023 by Barbara Shaffer
The workers seem nice, convenient location and cheap. I've only used the vacuums once but I wanted to use the upholstery shampoo thing. The last two times I tried to use it, it wasn't working. I just started going there so I'm not sure if this is common or not. I like to think I'm just unlucky. The first time I tried the whole machine was open...I tried to close it but it wouldn't without a key. So I tried putting quarters in it, nothing on the screen changed and the coins were stuck. I know I looked fishy trying to get my coins back or if the machine but it wasn't providing the service I paid for and not giving me back my change. Since the machine was open and I could still see my quarters I got them back out. ? the second time I went at least the machine was closed. I hoped that would have solved the issue but it still didn't start after putting money in it. I really wanted to use it so I was okay with the idea that I may not get my money back that time...it didn't start and I didn't get my money back. I wish it would work because I don't have any way to clean my upholstery and I have a small child so it really needs it. I don't want to buy a whole thing just for the occasional use. Please fix the machine or advise if I'm doing something wrong. Thanks!
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September 2023 by Schcobia Buckner
Vacuum machine was broken and trash cans full almost all of them were full but other than that I go there all the time
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August 2023 by Anne Miles
Very poor customer service. Lost $5 in the machine. Tried to finish transaction with credit card or quarters. Rejected both. Called, took photos, and emailed. Zero response.UPDATE: Did get a phone call from management and money was refunded in a timely manner. My friend said she had a good experience there, so might try it again when I'm in the area.
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June 2023 by Manuel Ortiz
This place had everything I needed to properly wash my vehicle. I also happened to leave my camera behind and the owner/ person in charge cared enough to facilitate all the information I needed to be able to find it again!
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May 2023 by Rodney Goodwin
When I went there, I didn't know it, but if you pay with a card, unless it doesn't have a security chip on it, the card reader won't take it at this location. I've never used this place before, so I don't know how good they are that way. They are about the cheapest in town, though.
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May 2023 by Mark Parks
A great little car wash. I got my car looking nice with the foaming brush and sprayer for only a few dollars.
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May 2023 by Vanessa Williams
Pretty good wash. The spray times seem a bit short though.
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March 2023 by crunchtime5150
Went on 3-19-23 pulled into the stall put my change in the machine for plenty of time i like to spray the car off and then use the soap brush when i turn it to the setting for the soap brush No soap came out the brush or water which was for upsetting after putting all my change in also would be a good touch if they had a timer to see how much time is left gave it 2 stars for the vacuum actually working good guess i shouldve listen to the review from a month ago that the brushes dont work
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February 2023 by Gary H.
I have used this car wash in Covington Ga that originally opened about three years ago. This location actually cleaned better than any other wash that I have used state wide. Zips purchased this wash recently and I visited on 2/21/2023. The brushes on the right side of the vehicle were not working and I discussed with the attendant. His response was they have complained to the company and they do not get response to do repairs, I left and went two miles down the street to another wash . Disappointed and will not go back! 20 different options to get my car washed from Lawrenceville to Covington and Zips will not be one of them.
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February 2023 by Matt Heriot
None of the brushes were working on any of the bays. Experience would have been different had they been working.It would be nice if there were meters on the machines (like I have seen at similar facilities) or a cost per minute sign posted somewhere so you know how much money you’re spending. Seems like some transparency would avoid some of the negative reviews.
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January 2023 by Josh Keller
Nice car wash and like the option to use a credit/debit card here but I feel like it's overpriced. You have to put $2 in at least and you don't get any time at all for $2. Not sure if I'll go back
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October 2022 by Dilbert Wave
Nice to have a good manual wash around! Give your vehicle that hand washed shine ✨ ?
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October 2022 by Joseph Witkowski
Everything you need to wash your car without the crowds. Fantastic place.
