-
November 2023 by John Eaves
Called the store 30 minutes before they closed about my wife’s tire having a nail and losing air. Matt was very understanding and told my wife to come directly to them so that they could fix it, no matter the time. Matt’s team was very courteous and relieved our stress under a tight timeline. We were extremely impressed and will continue to do business with Tire Dicounters.
-
November 2023 by Mike Garcia
Zakk, the assistant manager went above and beyond in every category. I’ve never seen better customer service in my 57 years. This man deserves a promotion or a raise. I was stunned at his customer service skills, and how much he cared. Tire Discounters has earned my business. I can’t speak loud enough about how nice these people are and the great job they do I wish all businesses were like them you just don’t find customer service at this anymore.
-
November 2023 by SchaffnerMatt
The full lot and busy environment tells you everything you need to know - people trust this place, and for good reason. They were able to repair a tire several other shops refused to work on due to the presence of sound dampening foam in the tire. They were fast, courteous, and professional. The gentleman working the counter, Matt, was especially professional in the face of several customers who were needlessly rude to him. I will visit this store again soon to purchase a set of 4 tires. Thank you!
-
November 2023 by Jonathan Sparry
I purchased my tires elsewhere but needed them mounted and balanced. So I called and they fit me in that day! I asked for an alignment as well. These are very honest people because they didn’t upsell me an alignment that I didn’t need. Instead they checked the alignment and gave me a print out that it was in spec and saved me some money! I’ll definitely be doing more business with this location in the future.
-
November 2023 by Dennis Tweed
Service was great! I dropped my wife’s car off around 9:00 for oil and filter and tire rotation and balance. Called around 2:00 to let me know car was ready. Zakk was courteous, professional and personable. This is my main service shop for oil change, tire rotation and tires. Would highly recommend this location and also Lee Highway.
-
November 2023 by Alyssa Stojkic
Just over a week ago I took my car for a tire rotation. The employees were diligent in informing me that I also had a gash on one of my tires and recommend getting it replaced asap. I had additional questions and considered different options. Matt and Zach were both great at communicating the information I needed to fix this issue. In fact, I ended up replacing all four tires since my former tires would need to be replaced within the next year anyway. I even got a discount, which as a college student, I was grateful for. Although it took longer than expected to have those services done, you can't beat their customer service and accommodations. Thanks guys!
-
November 2023 by Rebecca Hake
I was very impressed with the customer service from this Ooltewah Tire Discounters. Everyone I spoke with was kind and attentive to me and the other customers in the store. The store was very clean and has a nice waiting area. They balanced my tires in a timely manner and even found some things that were contributing to a vibration my car was having. If you’re looking for nice, courteous and knowledgeable staff then take a visit to Ooltewah Tire Discounters.
-
September 2023 by Mary Farley
Fastest oil change I’ve ever had! Good price for synthetic oil.. guys were very helpful, friendly, & quick! Highly recommend.
-
September 2023 by Gareth Burgess
Competitive pricing includes free tire rotation & alignment for a year. Worked with my schedule. Zach & his positive can do attitude makes it work.
-
July 2023 by Shawn Hughes
Knocked it out of the park! Went to tire Discounters to have a set of Michelin Defender tires installed after personally installing a 2.5" lift on my 2016 Nissan Frontier. After installing the tires, the most important part of the process (my opinion) is ensuring proper alignment especially after I installed the lift kit. I've had alignments performed throughout my life at a variety of shops that were decent at best and much of the time sub par either from not centering the steering wheel properly or an overall poor alignment. However, Pruitt, at my local Tire Discounters nailed it! He took the time time to dial in my alignment perfectly! He recognized that I needed camber adjusters to be installed (inexpensive components) to perform the job correctly and to get all four tires tracking perfectly. Once I gave the go ahead to install these adjusters, he took the time to ensure my steering wheel was perfectly straight and that the camber and tow were set correctly. My truck is driving and steering wonderfully and trust me, I'm very particular about the quality. Great job Pruitt! and thanks again for delivering a great service!
-
July 2023 by Evan Ellis
The worst experience I have ever had. I will not be returning here. I got a set for 4 cooper tires and Paid $1,096. After the tires were put on, my tire sensor light would no go off. After 2 days, i took it to my dealership, and they said that a tire sensor was damaged when replacing my tires. It costed $312 to replace. I called and talked to john about possibly getting a reimbursement. He assured me that it was something that he could handle. It has been two months and I have not seen a penny. Its not okay to buy a brand new set of 4 tires, and then the company break a piece, promise you a refund for breaking that part, and then never seeing anything happen. Every time i call and ask about it, they always tell me that the regional manager has the request, but nothing ever happens. Will not be returning.
-
July 2023 by Brendan Silker
What a great experience, time and time again! Honesty & great work is hard to find anymore, but not at Tire Discounters. Highly recommend
-
July 2023 by Stephen Foster
Probably the worst experience I've had from a tire installer. I was debating on whether to get new tires at Sam's or Tire Discounters. Both were about the same price. Sam's was about $150 cheaper but Tire Discounters offered free front end alignment and I thought it would be easier to get everything done at one place. I will give them 5 stars on courteousness and promptness, but the installation process kind of diminished that rating.I've had tires put on at Sam's, rotated and balanced many times and never had a wheel damaged. I took my truck into Tire Discounters with the chrome wheels still looking almost like new and brought it back home with all 4 wheels chipped, badly. The main reasons I went with Tire Discounters were I thought they would do a little better job with the chrome wheels and the front end alignment, getting everything in one place.I took the truck back to Tire Discounters to show them the damage and they were apologetic and said chrome wheels with some age will chip. If this is the case, wouldn't you think they would be a little more careful on the install? The manager was nice, he offered me compensation by offering a free service. Which I declined, because regardless of the compensation, I would still have 4 damaged wheels and I didn't need anything. He then told me there wasn't anything he could do and if I found a solution they'd be glad to help. Unfortunately, short of replacing them or replating them, there's not really a solution.I'm posting this so you can make your own educated decision. Consider the risk vs. benefit. Consider the benefit of having your tires rotated and balanced for free, which is pretty common for all companies and getting a free front end alignment versus the risk of coming away with damaged wheels, which are very expensive to replace or fix. If you have nice wheels, I'd probably steer away from this company. Hindsight is 20/20, if I had it to do all over again. I would have gone somewhere else, so maybe you can learn from my experience and save yourself some grief. It should be obvious that I won't be going back there or any Tire discounter for the free rotation and balance. I'll go back to Sam's and pay for it. This all comes back to the risk factor. It's not worth the risk of them doing anymore damage to my wheels.
-
June 2023 by Jeff
Excellent experience! I talked to Jon several times on the phone before scheduling an appointment and he was very courteous each time we spoke. He was very helpful and influenced my decision to use this business. While I was waiting, I observed a customer asking Zack the same set of questions over and over about her simple tire repair. This went on for at least 10 minutes. Though obviously very busy, Zack took the time to sit with this lady and answer her many questions. This is a business I will use again not only for the good service I received but also for the outstanding customer service of it's employees.
-
June 2023 by Rikki Henderson
Best Customer Service From Zack. I pulled up at 4pm on a Friday and Zack walked outside and checked all my tires. He gave me 3 options for brands of tires and gave me the best deal. He was professional and had the best customer service I have had at any establishment. Thank you. I will forever use Tire Discounters!!
