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February 2023 by Jessica
If only zero stars were an option...I ended up canceling my reservation due to the way I was treated by the staff at this location.
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April 2022 by matt luke
Worst customer service! These people need JESUS and a manager. So this is how the story goes I’m partially disable lot of Back Pain I won’t get into details on all of that.. I dropped off the truck parked it all nice and neat where all the other U-Haul‘s were. I go inside to drop the keys off they asked me “where’d you park the truck?” I said back there where all the other trucks are parked. The young lady said “park it out front so we can inspect it” and gave me the keys back I was a little hesitant because I have never been to a U-Haul place that told me sorry that’s not good enough do it again here’s the keys! My back was killing me, just to get in and out of the truck was like equivalent to Superman stopping a meteor striking planet earth; However I’m a gentleman and I believe in treating others the way you want to be treated so I parked the truck exactly where they wanted me to Park it. Keep in mind I could have just parked the truck and thrown the keys in the dropbox. I guess they didn’t consider that, meaning that I actually considered them more than them me and I brought them the keys told them where the truck was and was even polite enough to move the truck in a place were they specifically wanted it even though there is no signs stating such directions. Oh well, I will never go back. I receive a $20 charge for a smallest amount of dust in the back of the truck. Where has all of the good customer service gone!!!?
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September 2021 by Michelle Summers
Completely unprofessional. The place reeked of cigarettes. They just lit up inside and you could hardly breathe.
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July 2021 by Brianna Olson
This was the absolute worst customer service experience I’ve ever had. The male shop owner and his employee were so rude, they made us wait 15 minutes while they stocked shelves before they would help us. We were not there before or even right after they opened either, they had already been opened an hour. The man sat in his back office on the computer and we could barely hear him at the counter where we were standing. He never said anything regarding his next move, he just expected us to follow him around like stray dogs. He had to back up to hook the trailer up and didn’t communicate his intentions to us even though we were standing behind the truck and had to step away so we didn’t get run down. He hooked up the trailer and we had some general questions regarding how to do it and how to attach a vehicle. He mumbled something then as he was walking away he said to look in the paperwork for instructions. He didn’t say any word of thanks or farewell, he just left us and walked off, he never said anything about how we should check the vehicle for scratches or damage before we accepted it, never said anything about safety either. What a complete j**** If we would have known before we would have gladly traveled farther away from our house to pick up the trailer and uhaul, it would have been worth it to not have to deal w/this man and his attitude.
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October 2020 by Jillian Bradbury
We came to pick up a u-haul and it was not available. We had rescheduled it to get it earlier and they said they hadn't went to get it and we would just have to wait to the original time. Extremely disappointed in the customer service here.
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October 2020 by Don Stratton
This is an rural auto parts store masquerading as a U-Haul
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August 2020 by Samuel Spivey
Awful experience. The couple running the business seemed offended that I even asked for a rental...obnoxiously rude. I honestly don’t have the vocabulary strong enough to explain how rude and unfriendly these people are....lol. Just Wow.
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November 2019 by Amanda DODSON
Efficient if you live in the area. Don't let the "southern hospitality" of the couple that runs the place turn you off tho
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May 2019 by Michael Mevis
Had what I needed
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April 2019 by jeffery van williams
These are good folk.
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March 2019 by E. C. Klotz
This uhaul station is located inside an auto parts store. They have all the moving equipment you'll need. People are friendly and honest. I recommend.
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November 2018 by Shag
Great crew
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June 2018 by Mark Slezak
It seems if you're going to rent a U-Haul here, I would hope no customers come in for Auto Parts.... Because the owner will service every single one of them in front of you, and during your entire transaction, even though you were there first... standing there waiting!
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June 2018 by Elizabeth Newman
Very nice people to deal with. We will definitely come back to this location. Thank you!
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June 2018 by Lisa Judkins
The owner tried to charge me for two days rental because I was 30 minutes early picking up my trailer. I told him that I would just bring it back 30 minutes early when I returned it. He got extremely irate and rude then told me to go find a trailer somewhere else because he was not redoing the paperwork since I refused to sign it unless it was corrected. I then went outside to tell the young man hooking up the trailer that we were not going to be taking it after all when the owner cane running out screaming at him to unhook it as if I was going to just take it and drive off. The kid told us that the owner yells at him all day long and that he hated working there. I can certainly understand why. That was 5 months ago. I called U-Haul and reported this incident the same day and am very disappointed to see that they are still allowing them to rent their equipment. Sad and disgusting.
