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March 2024 by Chandra Bailey
This is the absolute worst location of Truist. If you have to go to a bank go somewhere else! Every time I go here I get terrible customer service. Today I waited 45 minutes to have a check cashed. It is insane to me that they can not process their customers in a timely manner. Pay the fee somewhere else or go to the Sevierville location.
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February 2024 by Kenny Oliver
Been in the drive thru for 15 mins.There drive thru is very slow. Better off to go inside or to the ATM.
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September 2023 by Sarah Kaiser
While on vacation, I needed to find a local Truist branch for a money transfer. All of the employees at the Pigeon Forge location were pleasant and friendly. There was a bit of a wait to be helped but multiple people apologized for the delay. A special thank you to Stephanie for helping me and providing an option I wasn’t aware of that ended up saving me some money.
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September 2023 by Big Foot
I would highly recommend that you do not use this bank. Very difficult to speak with anyone at the bank. Everytime you call you get an answering machine. They have never called me back and I have to call other banks to get them to email the bank. Not to mention the 9 months it took them to close my construction loan costing me nearly 100,000 dollars in additional cost. Stay away at all cost for your financial needs
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July 2023 by Saundra McBride
Stand in long, long lines or sit in line for the drive thru that takes forever.
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May 2023 by Pam Pennington
You closed the Gatlinburg bank. I drive to pigeon forge on my lunch break to try to make a cash deposit. The drive thru has 7 cars in line ...so I park to use the ATM. The ATM doesn't accept cash deposit,,,why???....go inside and the lines out the door.....at least 20 people in line.....I will be closing my account with this bank. I live in Cosby and and work in Gatlinburg..you closed the Gatlinburg bank there is no easy access to making cash deposits for me anymore. And I drive to pigeon forge and still can't . Rediculas
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May 2023 by Sharon Bryant
One person working the drive thru and a teller position, and only 1 other teller. The line is very long. This happens every Monday. Get some help!!!
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July 2022 by Beans and Waffles
Hours say they open at 8am, but they don't actually open until 9am.
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June 2022 by Ashley Lindsey
My account was totally messed up by an employee named Diego. The employee was let go and my account fixed promptly! Great management, and service team! I will take note of reviews on Google from now on, as I've noticed that same employee has left bad reviews for this branch in anger over being let go.
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April 2022 by Diego Ferron
Been a customer for a long time and decided to end my relationship especially with this branch after seeing some shady things from the manager and her management. Take your business somewhere else. Not professional at all. Read most recent reviews from others too. Not worth your time!!!
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November 2021 by Miguel Duran
worst banking experience. VERY RUDE CASHIER ROLLING HER EYES TO CUSTOMERS AND VERY UNHELPFUL. ILL CLOSE ALL MY ACCOUNTS WITH THAT BANK.
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October 2021 by Shukrullo Sattorov
bad service, terrible managerclosed my account for no reasondiscriminated me by nationality
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September 2020 by Zara Norova
Horrible costumer service, they handled my debit card to other consumer and made $5000 of that guy who had my card to completely different account
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August 2020 by Shirley Charles
I just want to say horrible ...august 6 , 7. Service slow and ATM not working closed on Sat and Sun ATM. Not working seen 25 people from 8 am to 10 am on Sat go to ATM no luck .if this bank cared they would have fixed ATM on Thursday . plus parking horrible . I feel sorry for people needing money from there bank and no luck getting it.. I love my bank ...i never have a issue ...
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June 2020 by C
Since the "merge" now it takes forever to deposit a check then it takes 2 days..You also have deposit days so no deposits on Wednesday.. Deposit Friday you dont see it until Tuesday...Deposit Tuesday you dont see it until Thursday most likely Friday...What an absolute crock....Horrible service, changing banks
