-
June 2022 by jay casual
What a lifesaver!! I was visiting Gatlinburg/Pigeon Forge from Va. And I had an antifreeze leak. Looked up auto services that’s open on a Sunday, after reading reviews I called Carr’s and right from the called I was greeted friendly. I was able to drive my vehicle there before running it hot. I spoke with a mechanic (sorry I can’t remember his name) he was friendly. The wait wasn’t long. He explained to me what was wrong. Gave me a price for parts. My truck was fixed, I paid them (price was reasonable) and I was on my way. Knowing that I can enjoy the rest of my vacation and feel comfortable heading back home! Thank you Carr’s for everything!!! Highly recommend!! Family owned business with great reputation and I concur!Service: Auto water leak repair
-
June 2020 by Patricio Gomezdelatorre
We were on vacation (Drove from Chicago, IL to Smoky Mountains, TN) and my SUV's alternator started acting up as well as the rear sway bar broke. Carr's auto parts was great....called them on Friday morning and explained the problem. They were busy, made an exception to accommodate my needs, by making a window for my repairs. My SUV was ready by 5 pm on the same day (other places turned me away). Carrs also had a car rental available. Made a huge difference. Thank you for your honest service and fitting me into your busy schedule. You saved our vacation. I wish I could rate you 10 stars. Thanks to you and your entire team for the Southern hospitality...
-
June 2020 by Jeremiah Medley
My wife and I traveled from out of town and got into a potentially dangerous situation with our Honda Civic that got stuck on a very steep and narrow incline around their area. Carr’s seriously saved us big time: they were able to tow the car great despite being stuck on such a steep hill and it was 11/12 AM at night. The family that ran the place were super friendly and understanding of our situation. The passenger side axel had busted and knew for sure it be an expensive fix. Instead, it wasn’t as expensive as we were bracing ourselves for at all.Thank you guys so much for saving us money, time, and getting us out of a risky situation. A huge blessing for my wife and I! You guys made our vacation better than it could have been.
-
May 2020 by Brandon Moody
From out of town vacationing. price was good work was good.now I can make it home safely .thank you for your excellent service
-
September 2019 by Jessie Blank
Wish I could give them zero stars. Misty is the rudest person I've ever dealt with in a professional capacity. This company was dispatched by my insurance company to come unlock a car in a parking garage. We were never told that it would be an issue and when my fiance called to check on the ETA after waiting an hour Misty rudely told him they couldn't access the vehicle because it's in a parking garage. Apparently they can't walk into the parking garage. No one called us for
-
September 2019 by Joey Myers
Had ac issues took it to Carr's they were on it as soon as I pulled in! Had another issue with ac took it back and again they jumped on it fixed the issue and was friendly as could be!!!! A1 service!!!! definitely recommended
-
August 2019 by Grace Young
I was in the middle of a road trip from Texas and on New Years Day my car was having problems. I stopped by and it turned out to be my catalytic converter and some other issues that could have been a whole lot of money. They were very honest and told me what I could to to make sure the car would make it back to Texas safe and sound and fix the minimum amount. Got the work done in one day and finished the trip without having any issues!
-
July 2019 by Rick Dunmyer
Had a bracket brake on my trailer that I tow behind my motor cycle , theses guys got me in & out quick, very nice & friendly I would highly recommended them for your towing and repair needs
-
July 2019 by Caryn Glossinger
So last month (June 2019) our battery died in the middle of Sevierville on a Friday afternoon. We had to be out of our cabin in Gatlinburg by 10 the next morning and we weren't packed yet. Roadside assistance was sending us a tow because we just weren't sure and not taking any chances. When I spoke to Randy from Carr's, he assured me that they could justn as easily do whatever we needed in Pigeon Forge, which was more toward our cabin than where they were going to have us towed to, like 45 minutes away! Ronnie, our tow truck driver who let us ride in the cab of the flat bed, was very nice and quite knowledgeable about the area. Within an hour of being hitched up, we were on our way back to the cabin with a new battery. So nice and they didn't gouge us! Highly recommend!
-
April 2019 by Ali Smith
These guys did a great job fixing our vehicle. They called and notified us it was ready! Thanks Carrs!!
-
July 2018 by Brittany Billa
Our car broke down on our way out of pigeon forge after vacation, but wasn't showing any codes. We called several mechanics in the area and Carr's was the only one open with an available bay that day. The wait was fairly long, but that is likely just because the area is so busy. They initially replaced our alternator, and when that ended up being not the issue and we broke down again right down the road, they towed back at no cost. By this point the check engine light had com
-
June 2018 by Josh Ashforth
These guys worked had and searched hard to find the quickest fix for our car they new we were stuck and did not take advantage. They have rentel cars for a good price and discounts worked out at a local hotel if you need to extend your stay.
-
June 2018 by Jay Salato
“I don't know, buddy. You've just got to call around†is an unacceptable response for a service place. One star, only because zero stars is not an option.
-
March 2018 by Timothfy Risinger
Very happy super nice people
-
January 1970 by rileyt37863
Local crooks.....call AAA if you need service. City should not allow such business. Do not let them touch your car period!!!! These people lie!
