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November 2023 by CINDY BITHER
We were in town for a family reunion. Planned to leave Monday morning and discovered the car was spewing oil. Had it towed to Carr's and explained our predicament. They determined the problem, ordered the necessary part and had us on our way by 4:30 pm. Great service!!
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November 2023 by Rickey Frasure
These folks are the bomb!! Friendly staff. Perform awesome work. Had to replace a leaking radiator was in and out in 2 hours. Highly recommend Carrs Auto for any of your Mechanical needs. Great folks!! Fair pricing also. Thanks guys!! Rickey Frasure.
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September 2023 by Cassie Vinson
We came in for the Rod Run and had an issue to get checked before heading hrs home home. They got us back on the road quickly. Great service and great people. Hopefully we won’t have a problem in Pogeon Forge again but if we do I know who to call!
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September 2023 by Matt Russell
We were in town for my daughter's wedding when the "charging system" warning light came on in my wife's Honda Odyssey. The parts store that I stopped at. ( Sunday 4:30pm) highly recommended Carr's. They were open till 5. I called made an appointment for Monday morning. They found an alternator and had me back on the road Monday afternoon. 5 start service from every employee. My daughter loves visiting the area, and heaven forbid she ever breaks down in the future, I know she'll be in good hands at Carr's
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September 2023 by Lora Dean
We arrived on vacation and had car trouble within a few hours. We were referred to Carr’s after finding out we needed a truck battery replaced. In the short time we waited for the job to be done, it was wonderful to see how this business is run. The lady inside does a fantastic job keeping track of a lot of the business operations. The mechanics were very professional. They are all so kind and have fantastic customer service. Even though it was Sunday, they got us in right away and it was done in no time. I would recommend this shop to anyone.Service: Battery
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September 2023 by Cyndi Pratsch
Lost the wheel studs and lug nuts off of one tire on a Friday afternoon and we were leaving Saturday to head 12 hours home, we thought for sure we would be stuck until Monday. Thankfully they are open 7 days a week and had us on the road Saturday morning. They are professional, nice people and the price was more than fair. Cannot say enough how thankful we are!!Service: Tires
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September 2023 by kathy eckard
Car broke down yesterday with a water pump going out. Service was great and the wrecker driver was extra nice. He was so gentle helping my disabled husband get in wrecker and me as well. Could not have asked for a better company. Will keep their card and recommend them all the time.
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September 2023 by Bec B.
Out of towner that needed a quick emergency repair! Very nice staff and great prices. They answered the phone after the first place didn't pick up.Went above and beyond as we got the car back in under 12hours.Very happy Carr's is open on a weekends; they helped us out a ton.Services: Tires
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July 2023 by Heather Knight
This place is amazing! My boyfriend and I were on vacation and had problems with a wheel bearing. We dropped our car off with them and they had it fixed super quickly considering all the business they had! Thanks Carrs Auto Services! Y’all are awesome!
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July 2023 by Caleb Sartin
Stranded in Gatlinburg on vacation with no one else to turn to and these guys took my car to help me out as a walk in.Got us in fast, offered us free breakfast they paid for and could not have been more hospitable.Highly recommend this place, very professional and how all shops should be ran.Service: Steering & suspension repair
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July 2023 by Stephanie Baker
My “check engine light” came on after a 4-hour drive into Pigeon Forge with my little one. My options were very limited since no one else in town would work on my hybrid, but Carr’s was able to take it and got me right in despite it being 4h of July. The really took care of us; they were thorough and charged a very fair price. We appreciate their help!Service: Auto engine diagnostic
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July 2023 by Matt Franks
These guys are fantastic. We came in for a short family vacation, the first day we were their our Yukon had a break caliper failure. I had it at their shop 1st thing the next morning. I explained my situation, the Manager Daniel is amazing!!!! He might be the owner as well "I'm not sure". He told me to leave our vehicle and they would get it taken care of as soon as possible. Daniel then went above and beyond and took my family and I back to town and dropped us off at some attractions so my kids could play and still enjoy our time as a family. Within a few hours he called and said he had our vehicle back up and going. Daniel again came and picked me up and brought me to my vehicle. I'm from a small town in Missouri, it's nice to know these guys still treat and care about you as a person, do the right thing, and treat you like they want to be treated. I don't have enough good things to say about my experience and how quick, professional, and accommodating they were to me and my family. I very much appreciate how I was taken care of! Thank you
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July 2023 by Jennifer Veatch
I ran into car trouble 5 hrs into my 9.5hr drive to Sevierville, TN last Saturday. Not only did they fix my car on Monday but I got it back the same day! Prices were reasonable considering it took over 5 hrs of labor. I needed a new temperature sensor and coolant thermostat. The service was great and they didn’t price gouge or oversell anything. My experience was nothing but fantastic!! Thank you for making the time for my vehicle so my trip could carryon as if nothing happened.
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July 2023 by Dewey G.
I have NEVER been treated worse than the *itch working the front desk today. Shawn the "Towing for Ta-Ta's" was so polite and helpful, then we show up to some backwoods redneck trailer park looking for help with a handicap van and Godzilla asswipe goes off. NEVER, NEVER, EVER give these people money. This is Texas Chainsaw Massacre started.
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July 2023 by Whitney Gothra
We had such an amazing experience here! We were in Pigeon Forge on a family trip and were leaving the next day for an 8 hour drive home when we had an emergency with our van. Everyone was booked weeks out and we were afraid to attempt the drive without getting checked out. Carr’s Auto was able to work us in and quickly find the problem. They were even able to fix it on the spot! They were so kind and so easy to work with! Highly recommend!
