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October 2022 by Taylor T.
The stay here was great. Hotel was very clean. Room service was amazing. Location was PERFECT. The only reason I give 2 stars is because of Jessica at the front desk. I asked if I could check out one day early. I did call at 11:37 I was told to contact my booking agent. I was told by booking agent I have to get with the hotel who directly took my money. When I went to speak with Jessica I was immediately greeted with attitude. I asked if there was anyway I could check out early she responded in a rude manner "why do you need to check out?" She then informed me that I had to pay for half the day but had to be out of the hotel by 12:30 which is not half of the days worth. She was not sympathetic in any way only. My expectations were not met due to the lack of customer service. Loved the hotel but Jessica ruined this experience for me knowing I was not happy when leaving and did nothing to make me feel welcomed back.
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September 2022 by Donna M.
Perfect location, near everything. Our room had the best view of the mountains.....it was super clean. All employees were friendly
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June 2022 by Destyne K.
Great stay! Clean comfy stay. Cry nice huge bathroom, with full length mirror and two sinks. Water pressure was better than my own house. You get a nice little porch to view the water park on the one side. There's a lazy river, slide and some kiddie pools. Hot tub and another pool inside. Very nice breakfast in the morning. Very pleased!!
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January 2022 by Vic C.
My husband and I stayed at The Music Road Resort Inn for a few nights while we visited Pigeon Forge, TN. We came particularly to visit Dollywood and thought this would be a nice hotel. Please note that this hotel is down the road from the Music Road Hotel. Although owned by the same owner, this isn't the same location. It is nice that this place is not located directly on the strip of all the tourist attractions, which is nice for some quiet.We had a two queen bedroom with a mini fridge and microwave. The bathroom was huge and loved that there were 2 sinks so that my husband could set up his own things on his side and I could set up my toiletries on my own side. The shower was nice and had a good water pressure.The complementary buffet style breakfast is available from 6 am- 10 am each day. This breakfast provided a hot breakfast of sausage, fluffy biscuits, gravy (for those who want a biscuit + gravy breakfast), scrambled eggs, assorted small muffins, make your own waffle machine, bagels, assorted yogurts, make your own instant oatmeal, cold cereals, coffee, tea, milk.Upon check in during the late evening, the employee checking us in was very friendly. He was able to speed things along and then we were given 2 hotel keys. The employee in the dining area was very friendly and the other employee I saw in the morning at the lobby was also very friendly.I liked the Christmas decorations that was in the lobby (we stayed here during the month of December).This hotel had a nice gym with towels, TV, sanitizing wipes and a water dispenser. I enjoyed using the gym for two evenings (yes, I am one of those people who like to use the hotel gym if there is one). There is also a pool, but my husband and I did not use it during our visit.Overall, I really enjoyed my stay here and would definitely stay here again if I was to visit Pigeon Forge again in the future.
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August 2021 by Roberta J.
This hotel looks nothing like the pictures on the website. There are clearly posted signs asking people to not smoke. They even tell each guest not to smoke upon check in yet everywhere you walk in or around the hotel smells like straight up weed. There is no use complaining because they are concerned about it. Pass by this choice...It's not worth the money.
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August 2021 by Liz P.
I have stayed at the hotel and the resort, every time it's an incredible and accommodating experience ever. Clean rooms, awesome amenities, and secluded yet so central to everything. I will always pay a little extra to stay here.
