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December 2023 by Sandra King
No Mail since last Thursday Saays tried delivering bur driveway blocked not what the camera says. No one ever tried to deliver
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November 2023 by Nicole Beswick
First day I visited with an enquiry and the guy was so helpful. The second time I visited to actually mail the parcel, the lady was so strict and cold I literally cried lol xoxo
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October 2023 by Emery Fields
Finally, A nice, professional employee at this post office. You guys did good hiring this guy. Never seen him here before. He went to the back and got my packages. He helped the next customer in line. Then he ran outside to help me load my packages. Never expected that!
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October 2023 by Shane Best
There are alot of bad reviews here, but I have had no issues with this post office. Staff has been super friendly and helpful.
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September 2023 by Elijah Roush
My wife and I are not from the area and we're honeymooning at a rental cabin in the area. I checked with the resort to ensure that we could deliver Amazon to the cabin. As it turns out, Amazon shipped via USPS and the cabin doesn't have a mailbox. Both packages were put on hold, understandably. So I came in to pick them up, immediately the woman behind the counter was rude and snippy with me. I offered to hand her my phone to copy the tracking numbers from the website as to eliminate risk of error and she told me "unless you can make that big enough to put on a billboard you'll need to read them to me." Then she found the packages but made a whole deal about how it was my lucky day that the packages were still in the building because they would've been sent back already under normal circumstances. They came in that morning, I picked them up at 12:30. Then as I walked away she very loudly apologized to the person behind me for the wait. At least have the courtesy to wait until I'm not within earshot. I'm in customer service, that is customer service 101. You need to find better people, that's completely unacceptable and I'm unsurprised and disappointed your reviews reflect my exact experience.
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August 2023 by Jazz Click
Alisha was incredibly helpful on a very busy Saturday! With ~30 (large) boxes of media mail, she ensured to get my mail processed while helping other customers. She also presented as very professional despite having some incredibly rude customers. Thanks again for the help!!
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August 2023 by ccn bou
I'd honestly give a 10 if I could, I love my normal mail carrier on my route...The package delivery guy, though... can I throw out there that is, well, slightly rude; in a manner of speaking.I had some extremely sensitive mail package come in today, 07/11/23. Well, the package was shaken in front of the office personnel working at my residence (on video), and it had the cremated remains of my father inside.When I went to open the box with my father inside, I found some of his ashes had been spilled out of the box. Thank God it was sealed inside of another plastic bag, but now I have some small specks of my father outside of his container due to the individual shaking the box in front of the ladies.I'm not mentioning name or addresses, I just think this needs to be seen/addressed. I'm not posting pictures because that would be rude of the remains of my passed on dad, I hope anyone would understand.I'm grateful the USPS will deliver these sensitive packages to people in our very busy area. Thank you for the dedication and hard work; please make sure these individuals are trained to make sure NOT to shake a box labeled "Cremated Remains"
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June 2023 by Stacy Yawn
Our experience with the Pigeon Forge Post Office was outstanding. They solved ourProblem on a holiday weekend and called today to make sure that we had what we needed. A+ for great customer service!
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April 2023 by Delmy S
I had a great experience at the Rena USPS location. I don't live in TN and was happily surprised due to all the negative reviews I read prior to going to this location; it's the nearest one to where we were staying. Rachel was the USPS agent who helped me. Rachel was super nice to everyone in line before me and was super nice and helpful to me. I have never given a 5 star rating to any USPS location, but I had to do it for this one. Thanks Rachel!
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April 2023 by Amanda Culberson
This is the worse post office I’ve ever been to. The little girl that works the counter is full of attitude and thinks it’s ok to roll her eyes and be completely disrespectful and expects you to just take it. Went in on 4/11. I’m an influencer and you can bet that thousands of followers will know what kind of person works in your facility and what YOU allow. This is the worse post office I’ve ever been to!
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April 2023 by Polina Kletsova
went there to solve an issue with my package that was delivered to their office instead of one in sevierville, which was clearly shown in my tracking history. the woman at the counter was unhelpful and rude the second i told her that i reside in sevierville. she kept ignoring what i said and didnt even bother looking for my package despite my tracking history stating that it still was in their office. honestly, id give it 0 stars if i could
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April 2023 by Amanda Rucker
Terrible service. The people at the post office are always rude. Our delivery driver never leaves our packages at our house, but will leave them with a neighbor. Or sometimes doesn’t even do that. Just says a delivery attempt was made but mailbox is full even though it’s something that won’t even fit in a mailbox.
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March 2023 by Cash Garrett
Postal services as well as other Federal, Governmental, Local, State service providers should be committed to serving your community instead of working against us. A Post Office Saturday full operations day should be at least 4-5 hours starting at 8:30 AM to 12:30 PM. Gives your community time to rise, drive SAFELY to their PO to collect packages or mail that for some reason, has been returned due to customer unavailability during the work week. People are at work and can't get mail or packages throughout the week. Enable us to come to the PO on Saturday and have a 4-5 hour window to retrieve. It also gives the PO worker/clerk time to have the rest of the day AND Sundays off for their business as well.
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December 2022 by Brittney Bursey
Deserves zero stars. Rude employees and slower than molasses. I went in just to pick up a package that was being held and had to wait 30 mins.
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December 2022 by Anzhela Murzabulatova
Ordered Amazon and ofc they sent my order with usps. Despite the given instructions for drop off and the fact that there are parcel lockers in my apartment community they stuffed my mailbox with 3 large packages and smth got stuck in the lock ? took me a long time to turn the key and open it
