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March 2024 by Riaen Wilow
Literally a basic hotel. Decent breakfast good beds, good tv in the room. But the fifth star is for having a small coffeepot in the room.
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March 2024 by John E
Worst hotel I've ever stayed in across the entire planet.The, soft night manager boy is incompetent, literally a child at 17, with no customer service ability.Just an moody teenager taking every opportunity to feel offened. He doesn't take responsibility for his mistakes and pouts when anyone expects professionalism from him.This child manager tried using his age as justification as to why he can't be held accountable for this own mistakes or unprofessionalism.After driving 12+ hours to get to this hotel, I got:1. dead animal smelling room,2. walking in on another guest's room3. Blamed for not knocking on a door I was given a key for.4. fielded an an emo teenagers ego5. Forced to the point I had to ask, "pretty please give me a new room with no dead animals or other people, please ??"After concerns about our own safety. Like being walked into our 2nd room and vandalism to my vehicle, we decided to leave and drive 20 minutes to a Holiday Express in KY for $50 cheaper, and it was way better!This single person has turned me off from Choice Hotels forever. I WILL NEVER STAY WITH THIS CHAIN OF HOTELS AGAIN.Rooms: Room 133, dingy and damp smelling with paint peeling off the ceiling. Looks and felt like a dilapidated barracks room from the 80's.A dead animal smell from under the bed made us sick to the stomach so much we asked for a different room.Safety: Do you want random people walking into your room?After our first room smelt like a dead animal, I asked to be moved to a different room.Night manager on Saturday, March 9th, gave me a room key to 209. I went up to check it out, and another person was already in there using the bathroom!I apologized and quickly left.I took the key back to the desk and told him the room was occupied. He said, "These things happen."Then he told me I should have knocked before opening the door, and it was my fault.He escalated the situation by whispering passive-aggressive things under his breath. When asked to clarify why those remarks were made, he began acting like I was being overly rude. He exaggerated how I returned the occupied room key and took it too "disrespectful " to do his job. Crossing his arms and demanding, "Ask nicer."I understand 17 year olds are highly sensitive and need to be constantly coddled to ensure they are never offended, even when no offense is even meant.Noteworthy details: Night manager is incompetent, literally a child at 17, with no customer service ability.Just an moody teenager taking every opportunity to feel offened. He doesn't take responsibility for his mistakes and pouts when anyone expects professionalism from him.This child manager tried using his age as justification as to why he can't be held accountable for this own mistakes or unprofessionalism.After driving 12+ hours to get to this hotel, I got:1. dead animal smelling room,2. walking in on another guest's room3. Blamed for not knocking on a door I was given a key for.4. fielded an an emo teenagers ego5. Forced to the point I had to pretty please give me a new room with no dead animals or other people, please ??He escalated the situation by whispering passive-aggressive things under his breath. When asked to clarify why those remarks were made, he began acting like I was being overly rude. He exaggerated how I returned the occupied room key and took it too "disrespectful " to do his job. Crossing his arms and demanding, "Ask nicer."I understand 17 year olds are highly sensitive and need to be constantly coddled to ensure they are never offended, even when no offense is even meant.After concerns about our own safety. Like being walked into our 2nd room and vandalism to my vehicle, we decided to leave and drive 20 minutes to a Holiday Express in KY for $50 cheaper, and it was way better!
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February 2024 by Candice Stewart
For the trail riders that stay here.....Great location to the trails. Restaurants nearby for supper. Hotel doesn't have guest laundry service for guests which was disappointing and house keeping does not clean room or bring towels each night. Overall would stay here again.
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February 2024 by Justin McBride
One of my favorite places to stay! Nice and Clean, friendly staff!
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December 2023 by Sheryl Eastman
The staff was very nice, the room was even nicer after a long day on the
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December 2023 by Raymond Hoyt
One of the cleanest hotels I've ever stayed in. They had a very good breakfast food selection. I would highly recommend to visitors of Royal Blue.
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December 2023 by Steve Gundelach
Must be good for ATV ers. They have a big parking lot for trailers. There were quite a few lined up heading out in the mornings. Thought it might be noiser, but was quiet and peaceful.
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October 2023 by TnRandy
We stayed 3 nights and enjoyed our stay. The hotel was clean as well as the rooms. They have a good selection for breakfast and location was convenient for riding at royal blue. My only complaint is they did not clean our room or provide fresh linens. I had to go to the front desk and request new towels, which they gladly gave me. All in all very happy with our stay. Friendly staff!
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September 2023 by Jesse Curl
Very friendly staff. Great breakfast. Clean rooms. Close to I-75. Easy to get to highway, but far enough away to be quite.
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August 2023 by melindab675
We stayed in a king suite! Everything was so nice and comfortable. Bed was super comfy. . The shower was AMAZING! Don’t think I’ve ever had one so nice!!! So so close to I-75. Breakfast was so-so. We will be back!
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August 2023 by JBowman
States on their website pets allowed! I call to ask for availability because my truck broke down, and they can't make any exceptions!And I have stayed in Comfort Inns across the country, and everyone of them except pets, BUT THIS ONE! If you are a pet owner, keep scrolling!
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July 2023 by Dawn Caffrey
Easy online reservation, speedy check in. Clean rooms . Overall great stop for the night. We just started using choice hotels after too many bad experiences with Wyndham. So far no complaints.
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June 2023 by mabel Quiles
Ok, first I booked this room with 2 months in advance. When we arrived, my husband and I he said my room was not available si hee give me another room with 2 full beds. Wen I said this is NOT the room I book the manager said oh this is is the the only we have for you... WHATTT paid 800 dollars for 4 days with my husband traveling from Florida to there, and this is the only room available. Anyway the manager in charge was very rude she said "So do whatever you want "Wen I said I'm about to call customer service support. These people need to be training with customer service issues. If you paid for a KING size bed, why did you change my reservation and put a two full size bed. NEVER GO AGAIN EVEN THEY GIVEME 2 NIGHTS FREE (customer service). Bath tub HORRIBLE water never drained, toilet same , the only person i remove is the lady for the breakfast room, she is very nice and always have smile. The next the after check out manager of the property send me a nasty email OMG very toxic manager avoid that placeRooms: Smell like a animal deadFood & drinks: Was ok
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March 2023 by Shannon Bosley
Southern hospitality at its finest? I had to unexpectedly travel and still had to take a meeting while on the road. Stopping off the exit, I found that my computer battery was dead. Asked the manager Tracy if I could perhaps plug in briefly and take my meeting in the breakfast room and she graciously agreed. It was an absolute lifesaver!!! Will definitely make this a stop if I ever need to stay in the area.
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March 2023 by Tamme Cowan
The place looks like they haven’t updated anything in forty years. Everything was gross and I couldn’t get comfortable. Worn out and not cared for is the vibe. I skipped showering altogether. The mattress was in horrible condition. The one nice thing was the continental breakfast. Clean and had an attendant keeping it nice. I will not stay here again. Our total for the one night was $148. It was worth about $40. For $60 more we stayed at the Garden Hilton our second night. It was worth every penny.
