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April 2024 by Robert Folk
Very clean and well stocked
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April 2024 by Rupinder Singh
It’s been 30 min i am waiting for shower but no-one care to clean shower
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April 2024 by Kain
Subway is lazy wouldn't take my order so I walked away
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March 2024 by Cesar Narvaez
“I DON’T CARE”I am writing to express my disappointment and frustration regarding the lack of assistance I received for my Prime Parking reservation at Pilot Travel Center 1577 in Pioneer, TN, during my recent visit on 03/28/2024.Paying for parking is an inconvenience that many truck drivers face, and personally, I opt for Prime Parking to alleviate the stress of finding a suitable spot upon arrival. However, upon my arrival at the front desk to check in and request assistance from Elijah an employee at your establishment, I was met with resistance and refusal to assist with my Prime Parking reservation, even with a verbal response that “I don’t care where you can park, I don’t make enough money to go outside”.Despite having paid in advance for this service, Elijah informed me that he was unable to accommodate my request due to it being dark and his previous obligations. This lack of necessary customer service support from Elijah was extremely frustrating and disappointing.It is my understanding that providing assistance with Prime Parking reservations falls within the responsibilities of employees at the travel center. Therefore, I expected Elijah to fulfill this aspect of his job description with professionalism and courtesy. Unfortunately, his refusal to assist has left a negative impression on me and tarnished my experience with Pilot Travel Center 1577.I kindly request that appropriate action be taken to address this matter and ensure that such incidents do not occur in the future. Additionally, I would appreciate a refund for the Prime Parking reservation that I was unable to utilize.Thank you for your attention to this matter. I trust that you will take the necessary steps to resolve this issue promptly.Sincerely,Cesar Narvaez
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March 2024 by H. Yee
Able to maneuver tow truck and 25 foot travel trailer to end pump for gasoline purchase. Also picked up lunch!
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March 2024 by Daniel Atkins
Waiting 4 hours for a shower is pretty rough. You got a Subway though!
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March 2024 by Jaime Blevins
Clean facilities and friendly environment
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March 2024 by Patrick K
Great place. If u park across the street park in the front next to the road. If u park in the back u might get stuck getting out early morning. Trucks might park in front of u at night and it will get crazy getting out.
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March 2024 by Navraj Singh
Could some one pls tell them to clean the showers on time. Drivers are wasting their valuable time for just waiting for showers
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March 2024 by Dan Norton
Super clean and the staff was very friendly.
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December 2023 by Kelly McArdle Miller
Very clean, nice place to stop. They have great bathrooms and a nice selection of goods. The subway was closed when we stopped there.
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December 2023 by 1 Bun
Full service travel stop with laundry and showers and nearly everything you need to continue your journey ?
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December 2023 by L WD
Credit card got scammed. Tried to buy gas but card was immediately charged $150. Canceled our card and informed cashier, but they weren't concerned. Beware.
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December 2023 by Saifurahman Khatir
Very bad service disrespectDon’t waste your time there
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November 2023 by Tim Ockerman
We stopped on Monday with our truck and 5th wheel, great stop and we could pay at the pump. Outstanding, after what we went through with Loves Pilot flying J has a new customer!