Volunteer State Bank is a trusted community bank known for its friendly and professional staff. Customers appreciate the hometown feel and the personal attention they receive, which sets it apart from larger corporate banks. The bank's employees are dedicated to helping customers quickly resolve issues, often going above and beyond. For example, a branch manager in Portland quickly resolved a serious issue involving a garnishment of Social Security benefits, ensuring the funds were returned promptly. Customers highlight the exceptional service and responsiveness of the staff, emphasizing that the bank cares about its clients. Many have been banking there for years, and most say it is the best bank they have experienced. The bank's quick and effective handling of problems, such as a destroyed debit card, has earned high praise. Overall, Volunteer State Bank is highly regarded for its caring staff, reliable service, and local feel, making it a trusted choice for banking needs.
Mrs. Moss was very helpful with all our banking needs today. Awesome costumer service.
February 2025
Megan at the Portland branch has been so much help! I just wish the IT department would figure out their issues. Imagine banking, but at a 5 star level....
May 2024
Employees are professional yet give off the hometown feel. The issues you have with large corporate banks you don't have with VSB. Only bank I have or will trust my accounts with.
