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January 2024 by Trina’ Pretty’Black Bagel
Oh M GEE cleanest spa i’ve ever seen. Friendly staff and I had the most relaxing massage ever by this lady named Liz. I’ll be back for sure. Best birthday ive had in a long time. See you guys again soon!
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January 2024 by Michelle Williams
Rude ... and there like 5 receptionists . No smiles. Unpleasant attitudes.didnt even make my appointment I don't know how they're in business
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November 2023 by Eric Lutton
I have been a member since 2016. It was good for years but has been trending bad the few years with the last year downright awful. You should not become a member. If you have a membership, good luck finding any availability for a massage. They take your money and then make it so you can’t use the service. I started booking appointments two months in advance in an effort to get on the calendar. Once I started doing that, they began canceling at the last minute shortly before the scheduled appointment. I have had as many cancelled appointments over the last year as I have had successful ones. I have a bunch of hours built but can’t seem to use them. I think their business model is to get people to accumulate hours that are difficult to use knowing people won’t want to cancel because they have paid for services that have not yet been rendered. In my experience you should expect it to be difficult to impossible to schedule an appointment. If you are able to find an opening a few months out, it will be about a 50% chance you will receive a text message two hours before your massage informing you it has been cancelled. If you are looking for stress relief, this is the last place you will find it.
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November 2023 by Shauna
You can’t tell me these are legitimate massage therapists that work here. I will never forget that a supposed MT said to me, with her whole chest, “as a nurse yourself, I’m sure I don’t have to tell you that there’s no such thing as a tension headache”. Tension headaches are the only reason I get massages. I have never been to Massage Envy in Powell, specifically, and NOT been treated like a complete idiot. If they truly desired to help people, they would do better.
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October 2023 by Kayla Buchanan
***Do Not Sign Up For A Membership***They don’t tell you before you sign up that you can’t cancel for a whole year. They make us sound nice and convenient but in reality it is very hard to get a massage schedule unless it’s for a month or two out. Hopefully you don’t forget or have something come up. You’ll lose hundreds to thousands and when you finally want to cancel, you’ll lose all your credit hours in 2 months. You can handle even schedule 2 massages in that time. At this location Sam made it worth it. He’s the absolute best but I’m just bitter that I fell for the company’s game.
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September 2023 by April Long
Everyone is always amazing!!!! I go every single month and love it so much
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September 2023 by Misty K.
Absolutely Terrible Experience. The staff is rude and will lie to you. They repeatedly told me information on how to use and transfer the hours I had paid for, then when you try to do the things they have already told you that you are able to do, they double back and say you can't do it and they aren't responsible for the information their staff gave you. They trap you in a contract that you never fully learn the details of until you try to change or cancel. Once you are in a contract they will not allow you to book hours. If you have booked within 30 days they tell you they have nothing else available until the next month. They have no regard for anything except taking your money. Do Not Use this location. I was a member for over 5 years and the bad experience I had with this company was isolated to this location. I visited many other locations with no issues at all. The issues at this location stem from managment down.
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August 2023 by Amanda Samsel
Massage Envy at Emory Road is fantastic! They have consistently gone out of their way to accommodate both myself and my husband’s crazy schedules. We especially adore Pam! She is like a massage for your soul and always leaves me feeling better inside and out. The entire staff is friendly, kind, and always remembers who you are. It’s super impressive and they always make each visit so enjoyable!
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August 2023 by Rhonda Stiltner
I love going here…massage and facials❤️All the staff and therapists are wonderful and very friendly. Very relaxing atmosphere!
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July 2023 by Dan Roark
I am a middle-aged male who is not too keen on getting a facial. However, since I had several hours I needed to use, and there were no massages available, I said what the heck, sign me up. I must admit that I have been coming here for years, and Elena is hands down one of the most thorough, polite, knowledgeable, and professional employees I have ever met. I am DEFINITELY going to recommend her to family and friends.
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July 2023 by Annette Ferrari
I've been a member of ME for 12 years. I go to the one on Emory Road. The staff that check you in are very kind, and helpful. April is the bomb massage therapist and Cheyenne is an excellent esthetician!
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April 2023 by Gin Warner
Be warned if you 'sign up'....as we were wanting to do. They are booked two months out - next available appt was in May and not a reasonable time for us! Too many clients that have already booked their 'monthly massage' in advance. We're finding Knoxville and surrounding areas, very difficult to find a massage place with available appts and a reasonable price! With how high some prices are, that would rate 'NO tip'.....Very disappointing!
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April 2023 by Melody Kellison
Couples 60 min massage- Great service, smiling faces and the most relaxing hour. Great medium firm massage. 10/10. Only suggestion would be an extra hour or two for a nap. So relaxed we needed a nap.
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April 2023 by Nancy Donoho
Pam was great! Professional, courteous, and very pleasant. Certainly will use her again!
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March 2023 by Charly Rink
Stephanie is so sweet at the front desk. Best place ever!!
