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November 2023 by Kristen Bass
I was shopping for an hour and was not greeted, approached, nor did anyone asked if I needed help during the whole shopping experience. I was shopping for my new puppy and would have loved any advice and support. Alternative to the shopping experience, The lady at the check out was very nice and gave me a scratch off for instant savings.
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November 2023 by Kari Elliott
The store is always clean, never smells. They almost always have the products I need in stock at the store, but you can always order it on the app. Employees are always friendly and helpful. My only complaint is checking things customers can only get from an associate from behind the counter. I ordered fortiflora off the app for pickup this month 11/23 and the best before date is 11/23. I had already opened it and given each of my dogs a packet. So the dates need to be checked on the products and I need to check my pickup items before leaving.
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November 2023 by CYNTHIA BEELER
Posting this on behalf of my mother who doesn’t do internet related stuff. She is 80 years old and just got my dad a puppy. She doesn’t know much about dogs, so she was asking questions about various things. She’s never been to a PetSmart before. I told her that I shop there so she gave it a try. Everyone she asked was short and not the least bit helpful. She needed advice and help finding things and at most she got a yes or no or a vague point in a general direction. She was looking for a type of spray for urine smell and showed a worker the name of the spray the vet had written down, and the worker said “we don’t carry that brand of food.” so my mom told her it was not a food, so the worker had to ask for a coworker to come and help. I know my way around the store myself so I’ve never really had to ask for help. I’m very disappointed to know that people were so rude and unhelpful. I don’t need to shop at Petsmart. Every pet need I have I can get from the Internet. So Petsmart lost my business today and lost the business of a new pet owner as well.
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October 2023 by April Cox
They always have a good selection of all my different pet needs. It makes it so much easier to shop for my fur and feathered babies! The reward program is helpful as well! You earn money based on your spending and can use it when you want!
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September 2023 by Jeff B.
I was a repeat customer with grooming services, but had a horrible experience last week. They cut the quicks on two of my dogs nails, and never bothered to tell me. I only learned there was an issue a few hours later when I found quarter sized droplets of blood on the bedding that we allow our dog to lay on. The entire pad was full of blood. Customer service response from "leadership" team was basically nothing but weak insincere apologies. I'll never set foot in a PetSmart store anywhere again.
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September 2023 by Jeremy James
We found a great new bed for our great dane.
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August 2023 by Troy Doyle
I would like to thank the patience, skill and quality of work the groomers here do. Shout out to Brooklyn who spent about 8 hours with our 5 year old Pyrenees today. He was a complete mess fur-wise and he looks absolutely flawless now!His nails, the trimming around his double-dew claws, the pads, his ears-just everything! Remy is a happy Pyr again!Thank you, Brooklyn and the team!
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August 2023 by Thomas Gibson
I visit this location at least once a month sometimes twice, if not this location then other PetSmart locations. I have 4 aquariums, so I'm always buying something for my fish then I have a picky dog that will only eat a certain brand and kind of can food ( Purina Pro Adult , chicken/beef in rice and gravy) and far as buying locally PetSmart is the only place to go that gives you points and has everything you need pet related. Highly recommended
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August 2023 by Janice Foster
The Powell PetSmart has a helpful, friendly staff. The grooming services are first rate. We would recommend Brooklyn, who gave our small dog a very good wash and trim. Thanks for your great service.
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July 2023 by April (Texas)
Love my Petsmart! I get all my Royal Canin here for my dogs. I also get my holiday outfits for my dogs here. ? We come in for special treats and just to socialize! I've had training with my first at a different Petsmart at it was terrific! I've seen the training going on here, and it looks even better!
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July 2023 by Chandra Edlin
Took my dog in to be groomed. The groomers name was Brooklyn she is amazing. My ? loved her and I will bring her in there again THANK YOU BROOKLYN YOU DID AN AMAZING JOB
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July 2023 by jessie sue
this place is big, you'll absolutely find what youre looking for. i love playing with the cats on the days theyre there, and the staff is so friendly all the time this is the only petsmart my family comes to. props to you guys !!!
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June 2023 by Leah Gray
My family loves PetSmart! Everyone is always happy to answer questions or give good recommendations. We also got our corgi puppy groomed by Kyna and she did an amazing job.UPDATE: Blue is now six months and has gone to Kyna for grooming several times. He always looks so nice and he absolutely loves going.
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June 2023 by Richy Wittmer
Emily was super nice and they treated Brady very well. We just walked in and were in an office in less than 10 minutes
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June 2023 by Merima Brkic
The place and service was great! They clipped my cat’s claws very quickly and were very professional. I’m glad this place is near where I live because their selection of cat treats is excellent!
