-
January 2024 by Karen Cordova
First time staying here. Very clean hotel. Staff is super friendly. Free breakfast included with your stay, ice machine down the hall along with snack & drink vending machines.AC and heat worked very well. Shower had good water pressure which was a plus for me. Room also includes mini fridge, coffee maker & microwave.Flat screen TV provided by direct TV.Rooms: The room we stayed in was clean and very welcoming.Nearby activities: Amis mill, city park, downtown Rogersville has alot of boutiquesWalkability: There is a restaurant across the street & dollar general too.Food & drinks: Plenty of restaurants to choose from.
-
January 2024 by C M
Hotel Manager very rude, argues constantly, does not take any accountability whatsoever. Nor does her front desk staff. I have called Quality Inn Complaints and filed a complaint against them.ISSUES:I called front desk spoke with male there and booked King bed, told him I did not want a "mobility room', he said "Okay". I received confirmation to my email. Got to hotel later in day, rude hotel Manager put me in mobility room. Questioned front desk male who booked room next day and he was argumentative told me "it's first come, first serve"! So even though I had already booked my room King bed regular room, he told me they gave my room to someone else? All that was left inside was mobility room, if I wanted to get a nicer room I had to pay $15.00 more? I just wanted original King bed non mobility room which I had originally booked and got a confirmation for, which is a contract?Toilet PaperGot to room, there was a used room of toilet paper left, it had only a few pieces of paper left on it? My daughter went to front desk and manager literally handed her another roll of toilet paper, no wrapper around it? Horrible customer service solution.Phone:Phone was not working, it was filthy, had not been cleaned, dried drink, food crumbs, dust all over it. Manager told my daughter they will fix phone the next day after we leave. They could have at least sent someone to come to room to see if it could be plugged in properly and clean the phone first. Horrible customer service solution.Upon checkout, the manager made a comment to me about issues and my complaints and continued to argue with me for several minutes. The worst hotel experience I have ever had and the most unprofessional and rude management and front desk staff ever. These two people should be fired, they have no customer service skills at all and constantly argue with customer about their hotel issues.I was staying for a few months in Rogersville. I stayed at Comfort Inn and Quality Inn here. My advice, don't at either. Instead stay at Hampton Inn or Holiday Inn a little further away, much better quality and still affordable.I have stayed at many hotels over the years and the worst by far is Quality Inn Rogersville for poor customer service and front desk staff and manager being so rude and constantly arguing with me? I am the customer and was a corporate front office manager for several years too. This is not how you you conduct good business.
-
January 2024 by vickie ownes
clean and super friendly ! I am waiting on my house to be done and they helped me a lot to get things done positively defiantly recommended!great spacious rooms,clean comfy bed and shower, alot cheaper better then other in townRooms: hardwood floor couch /mountain view from upposit highyway sideSafety: room are inside building somebody always there at deskWalkability: neat on grassFood & drinks: serveres continental breakfast
-
January 2024 by sonya w
very clean friendly staff goes beyond of your needsAlways great stay !probably 9 the time staying never puts me downRooms: Big nice hardwood floorSafety: Always person to help at desk
-
November 2023 by esther farrell
This is our second extended stay here. When we checked in last week and got in our room, my daughter flopped onto the bed and sighed, "ahhh... home again!" That is how the staff makes us feel-everyone here has been so nice and accommodating. Breakfast is very simple but fits the price for the stay. The VERY few problems we have had were not with the staff or accommodations but with other guests that don't seem to care about disturbing others, or damaging property (we were here when the pool was badly trashed by guests; after witnessing what happened, I completely understand why the pool was closed). Any negative reviews for this place were definitely left by those that were basically told (politely!) to stop being inconsiderate or rude. We have stayed here before, are here now, and will revisit when we come back this way again. Love and bless them!
-
November 2023 by Lichen8404
Rooms: Very clean and tidySafety: Very secure at nightFood & drinks: The free breakfast is nice :) I mean it's mid quality but it's free and there's never a line so win win
-
November 2023 by Lame Kerra
i honestly wasn’t expecting a super fancy nice hotel BUT i didn’t expect the shower to be in such rough shape, its been poorly painted, rusty and super backed up and barely drains plus it was quite dirty so i ended up cleaning it myself. From what it appeared the sink and toilet are very clean but the shower definitely needs work. Everything else is fine, beds are clean, floor is clean, all surfaces seem to be clean with no bad odors. the biggest problem with this room is the state of the shower. Staff was relatively friendly at least and got us an ice bucket upon request!Edit: Room was 115 for owner to see and hopefully address issues!
-
October 2023 by David Sparaco
Nice place, large room, and bathroom and a very conformable bed ,good price, free
-
October 2023 by D Young
Nice, 3-5Nov2023Rooms: ModernizedNoteworthy details: Beautiful area
-
September 2023 by Ken Cash,jr
Whenever I'm in Rogersville Tennessee I stay here when visiting family.I have stayed here four or five times, love it every timeWill definitely stay here again
-
September 2023 by Patsy Smith
We were most unhappy with this stay. The room was really in bad shape. It looked like it was in the middle of a renovation. The flooring was mismatched. The towel shelf had obviously been pulled off the wall. Patched up and put back up. No paint or finishing work. The shower surround was filthy looking. We would not shower there. There were holes in the blackout drapes. Looked like dry rot. I went to get ice, and the machine had dirty towels all around it on the floor. Soaking up the leaks. The pool was closed and looked damaged. Upon arrival, we were told we had the choice of 2 rooms. 1 on the second floor. (No elevator)Or a pet room on the 1st floor. We are in our 70s. We chose the 1st floor. And, as I have stated, this room was a disaster. We booked through Priceline, I'm wondering if we had booked through the chain itself, would we have found things differently?Food & drinks: Breakfast only served till 9am. Really?
-
September 2023 by David Whipple
What a rip off, can't breathe after staying here.
-
August 2023 by Dennis Shugars
Old grills OUTSIDE broken table and chair.Weeds in all flower beds, bed blanket on back CONCRETE could see from my room ,no pool too swim in.The room had mold in SHOWER CORNER, big chip in porcelain front edge had towel covering it MISSING tile behind door in corner,wall dirty under sink and floor.I have more but can't waste my timeDennis ShugarsWas here for funeral for my mother and was over charged
-
August 2023 by Darrell Selby
Everyone at the desk in the evening and morning are super nice. The rooms are very clean. Bed was extra
-
August 2023 by Kelly
I been here since week and the people here are super awesome they take care of u good ! Clean nice
