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August 2023 by Adam Farmer
Do not use this place for any packages every package that can fit in my mailbox has been marked delivered but was never delivered even after waiting 5 days. I’m contacting Rogersville sheriff to file a complaint and have hopefully find the delivery driver that fraudulently said it’s been delivered to or in my mailbox and have them brought up on criminal charges!
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July 2023 by Cyndy Fuca
I put my mail out at 9:30 a.m. (pick up is usually in afternoon), on 7/03/23. I live outside of town, and everyone on my road had their mail picked up, except me! Mail was out, flag was up, no obstructions around mailbox; so what was the problem? Very inept postal service.
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April 2023 by Tonya Hayworth
They do not answer the phone.
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February 2023 by Cindy Kincade
I ordered rare hatching eggs. Tracking showed it was at the Rogersville tn post office at 6:30 am. Before I left to pick up my eggs I decided to look again at the tracking number. It now says the package was at another post office. I called 5 times, no answer. My husband and I drove to the post office which is 20 minutes away. The post office did not have one customer in the lobby so now I'm wondering why they didn't pick up the phone. The clerk in front was leaning against the back counter on his cell phone. I spoke to the clerk and showed him my phone that had the details of the shipping. He had me talk to the Post Master Stephany Bailey. I explained the situation and also informed her now the new date of delivery changed to the 31st. Which now would have been over a week. She had no compassion nor did she care on what I had to say. I then asked her for a corporate number. Her response was " go ahead, I'm the Post Master, it's just going to come back to me." Really!! Wow!! I asked her if she could call the other post office to tell them to make sure the package is redirected. Her response was " yes, I could but it will automatically redirect tonight." So no, she did not call. I voiced my concern how I could not get through to a person by phone and that I had to make the trip. She told me that the carriers needed to go out. So, no one else can pick up the phone? Looking at other reviews, this seems to be a problem. Bottom line, I received absolutely NO help, No package, and probably dead eggs. This is the worst running post office that I have ever experienced. Higher up needs to look into this location.
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December 2022 by hubert brock
Horrible service and attitude to match they are the worst
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November 2022 by Angela Ferrell
Time sensitive packages never arrive on said day, mail is always delivered late seems to be a recurring pattern for the driver. This is absolutely horrible service package was supposed to be delivered today and time line is literally almost up. So who is going to pay for the rush shipping that I paid for just to not get my package on time?
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September 2022 by DeRae Albright
9/15/22: Today, I visited the Rogersville post office to mail some very important documents. The lady at the front was very nice to the person in front me and behind me. However, she was exceptionally rude to me. I have no idea why. She was not very helpful at all, spoke very rudely, etc. I purchased an item as well and when she rung it up she literally slung it at me! She was extremely unprofessional, rude and not helpful whatsoever! I am trying to reach the number for the post master with no success.
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February 2022 by jeffrey bragonier
Ordered a part for my furnace on Monday. Paid for 2nd day delivery.Mail carrier claims no one home to sign. Although wife was home all day. They left the notice in the mailbox. I went on to the website and rescheduled delivery for next day. Got email confirmation. Signal notice and left in mailbox as instructed. Carrier took notice out of mailbox. And i received no package. Now I've signed for the delivery. Have no package and let's not forget. NO HEAT !!!!AS IT WAS A PART FOR THE FURNACE !!!Ohhhh, and don't even bother calling the post office local number. Tried for 2 hours yesterday. Rings off the hook and nobody ever answers !!!No big deal i guess.It was only a $400 part that we really needed badly.
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November 2021 by Joshua Turner
I had a very friendly and expedited service while I was there. Post office Personnel was able to help me determine how many stamps are needed as I was unsure how many it would take to send the letter I was sending out. And had a very nice short conversation with the gentleman.
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September 2021 by Mona
Just got a message from informed delivery that my stamps could not be delivered because there was not access. I heard the mail person. My road and driveway is completely clear. There is no water obstruction. Not the first time I’ve had issues with the delivery of my mail. Just sad.
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September 2021 by Alice
Very efficient and always recommends the best way to send my packages since 2012.
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April 2021 by Mona Efird (Mona Mallory)
Just got a message from informed delivery that my stamps could not be delivered because there was not access. I heard the mail person. My road and driveway is completely clear. There is no water obstruction. Not the first time I’ve had issues with the delivery of my mail. Just sad.
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April 2021 by april Gourley
Had a delivery scheduled to arrive today. Mail carrier drove right by my house, and didn't stop. Then got a notice from Kohls , my package was delivered. Now got to spend time trying to get reimbursed by post office or kohls, because carriers can't deliver like they should. Second time USPS has done this now.
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November 2019 by Julie Briggs
I think this is a really neat, old and historic building. I love it's expansive interior, all the interesting detail, the great light, the huge windows... BUT my WALLET really appreciates the people who work there- they're all consistently great at getting me the most value for my money with all of my postage needs!! AND NO MATTER WHAT time of day, or time of year, OR if I am in the front reception area or in the back by the parking lot -I'ved always had great customer service. I've always felt like I'm doing business with my extended family, NOT. the big government, big business it really is. Yes, The United States Post Office in Rogersville, TN is in my opinion, a pleasure to do business with, and a blessing to to our community.Thank you Rogersville USPS, Julie Briggs
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November 2019 by Tony Krause
Great service and help, plus friendly people who are working there
