“Randy is a perfect example of why we must do everything we can to keep small businesses alive and hopefully thriving.
Last week I had brought a few watches that needed batteries replaced. I had arrived about a half hour after closing, but he saw me outside, pauses his storing away the jewelry, and unlocked the door, asking what he could do for me. I apologized for being late, but asked if he could change the batteries. He said he would gladly take them and have them ready later. I came back this week (black Friday actually) and he said that he hadn't had the chance because they had been busy (understandable and a great problem to have) but got on them right away. We had great conversation about the business while he swapped them out.
When I got my watches out later at home, my hand went instinctively to the crown to adjust the new time and date. But I noticed all three watches had been set to the proper time and date. This attention to detail was a pleasant surprise in today's society. My business probably barely covered the cost of the batteries themselves, but the outstanding customer service makes me want to do business again and tell others about it.”
Jewelry Stores
Jewelry Stores
“Randy is a perfect example of why we must do everything we can to keep small businesses alive and hopefully thriving.
Last week I had brought a few watches that needed batteries replaced. I had arrived about a half hour after closing, but he saw me outside, pauses his storing away the jewelry, and unlocked the door, asking what he could do for me. I apologized for being late, but asked if he could change the batteries. He said he would gladly take them and have them ready later. I came back this week (black Friday actually) and he said that he hadn't had the chance because they had been busy (understandable and a great problem to have) but got on them right away. We had great conversation about the business while he swapped them out.
When I got my watches out later at home, my hand went instinctively to the crown to adjust the new time and date. But I noticed all three watches had been set to the proper time and date. This attention to detail was a pleasant surprise in today's society.
My business probably barely covered the cost of the batteries themselves, but the outstanding customer service makes me want to do business again and tell others about it.”