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August 2023 by Rhonda Womack
Very clean. Lots of gravel. No mud. I have a storage unit there & Im am happy with the pricing.
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May 2023 by Aaron Hanselman
Amazing customer service, I will always go to the mini airport storage uhaul in Sevierville, the service is wonderful and the lady in super nice and understanding and very fast as well!! I highly recommend this uhaul location to anybody in town
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April 2023 by Dean Moore
Well, I only dropped off my U-Haul here, the friendly and knowledgeable staff made the experience quick and easy
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December 2022 by Dr. Mike Brewer, Dth
Love her attitude
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September 2022 by A
The lady that just answered the phone was very rude. I tried asking if we could return it to another location or if there was any other option and she cut me off and said I have 2 customers in front of me, I’m busy. I said you don’t need to be rude I’m trying to ask a question. And the lady hung up on me. That is not how you run a business or treat people! She could have grabbed my number and called me back when she was done with her 2 customers that she was so busy with. Disgusting lady and our business will never use them again because of her and her bad attitude! I will be calling corporate on this one.
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May 2022 by Amy
The lady that just answered the phone was very rude. I tried asking if we could return it to another location or if there was any other option and she cut me off and said I have 2 customers in front of me, I’m busy. I said you don’t need to be rude I’m trying to ask a question. And the lady hung up on me. That is not how you run a business or treat people! She could have grabbed my number and called me back when she was done with her 2 customers that she was so busy with. Disgusting lady and our business will never use them again because of her and her bad attitude! I will be calling corporate on this one.
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November 2021 by Jason Becker
THESE PEOPLE ARE THEIVES!!!! DONT NOT RENT A UHAUL WITH THEM. THEYVE CHARGED ME TRIPLE THE AMOUNT FOR MY RENTAL!!! Rental was 29.95 plus the usual fee. After returning the truck they've charged me close to $150 dollars for whatever the reason may be and they never answer their phone to give answers to why they feel like they can charge that much. AGAIN DO NOT RENT FROM THESE FOLKS, THEY WILL ROB YOU AND LEAVE YOU WITH WONDERING WHAT YOU DID TO MAKE THEM CHARGE YOU SO MUCH
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June 2020 by Daniel L
I rarely leave negative reviews for anyone but this place is a joke. Rented a truck there the other day. When I got to my pickup location I learned there was a lock on the box. I attempted to call the business multiple times and no one would answer before having to send my wife there in person. All the while losing $120hr while movers are sitting there. The lady was unapologetic for the inconvenience and even told my wife that she had turned the phone off because it was bothering her. After finishing my 26 mile trip I put 3 gallons of gas back in the truck and returned it. The following morning I get charged for 5 more gallons of gas. It's currently in dispute. Hope everyone else has better luck.
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November 2019 by Robert Price
Rented a trailer.very Helpful. Great customer service.
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January 2019 by Jim D.
I've used uhaul for many years. I've waited 5 months to leave this review. I wanted to get the anger out of my system. This location does not provide their typical service. I drove a truck across the country to Sevierville, TN. I came with a long time friend that helped me with the driving and my dog. I picked the truck up at a full service uhaul location in Vancouver WA. I dropped it off at this location, which was my instruction from uhaul. I also pulled a car behind the truck. It was on a trailer that kept all four wheels of the car off the highway. My first experience at this place was attempting to drop off the trailer. I needed the truck for another day, which was within the agreement. This place is run by ladies that also run a storage facility. Both me and my buddy are in our middle 70's. The lady that was running the place when we stopped to get rid of the trailer was less than helpful. We didn't watch how the Vancouver uhaul secured the car on the trailer. So we didn't know what to do to get it off. She could have cared less. She pointed to the area she wanted the trailer parked. So two old men finally figured out we had to crawl under the front end of the trailer to release some of the ties. After an hour, we got it off and left the trailer. Next experience is when I came back, this time alone, to drop off the truck. This time another lady as there. She was actually worse than the first experience. She wanted me to bring in the blankets. I've never had to do that before, but I did it. She then told me to fold them. I told her that was her job. I've probably rented uhaul 25 times. I've never had to fold the blankets. Next she said there was dog hair in the cab that i had to vacuum out. I refused. That is their job at uhaul. She treated it like it was always a responsibility of the renter. I explained I've never been asked by either uhaul or hertz to clean the inside of a rental. At this point I left. I complained to the manager of the originating location. He passed it on to the regional manager of the Tennessee location. This guy is the one that should lose his job, the ladies are simply a lousy dealer for uhaul that should be replaced. But they won't be with the attitude of the regional manager. He starts the conversation by telling me he agreed with the ladies that I should have done what they asked. If whomever is reading this has any experience at all with renting these trucks, you know that is incorrect. Subsequently I've had two more needs for a truck. Each time I've gone to Home Depot and rented their trucks. They are newer trucks and kept in really good shape. I hate to trash uhaul completely, because this is different than the service I've received in different states. The ladies may be excused as not having been trained. Regardless, they are rude. But the regional manager is the one that would be looking for a job first. The dealers in the Sevierville area work through him. He's a customer service idiot. Renter beware if you are working at either end of a rental in Sevierville. I recommend you check out Knoxville for a location with employees that work direct for uhaul. BTW, they even charged me extra for the cleaning and folding fo the blankets.
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September 2018 by David C
Staff is great and friendly. We have rented both U-Haul trucks and storage from them and are not disappointed. Would use again.
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May 2018 by Jhon Urrutia
These people are f$&$kin thieves they charged extra days on your account and also take extra for gas unbelievable never again will I give them my business it's not about the capital but do clean business it's incredible how these privatize businesses just steal your money without even consulting you
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December 2017 by Jacob Dean
Way too expensive for what you get
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August 2017 by Nancy Sokolowski
All of the staff at this location are "the best of the best" and take extra time and care to help; and they are truly exceptional. We have had very pleasant experiences every time we use this location. Would highly recommend! ;)
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June 2017 by Chris Weldon
Very convenient, easy loading with the provided carts. Easy to deal with the staff.
