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September 2023 by Verna W.
They play a political TV station in the lobby. I'd love to switch banks but I'm old and don't know where to start with all the automatic withdrawals and deposits. Any business playing politics is WRONG. Why not have the weather station or HLN.
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June 2023 by Jeannine B.
I I could give a minus.. RUN Said they would help you when a scammer attacked you Nope.. they will open you up another account, and then shut you down a few months later for ,," fraudulent activity" After you set up bill pays so you are left with returned fees, but after they get the monthly fee. I plan on filing with FDIC for this is the worst bank I have felt with in 40 yrs. They will block your debit code and send a fraud alert confirmation about buying gas at 10 pm the next morning. The worst bank ever and I will let be telling everyone.
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November 2022 by AJ S.
Unprofessional rude and I will never bank with this particular bank and will pull out all of my bank accounts
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October 2022 by Jeremiah of Cellar Mill Construction
Who closes a national bank at 4pm???
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September 2022 by Jesse Hanson
I've never felt like writing a review until now. This is my first. I'm pulling my business and personal accounts out as fast as I can after Citizens National Bank stole $448 in PAID ITEM FEES from my personal checking account. $384 in just three days. Yes I made a miscalculation and a simple Disney+ charge of like $12 put my account in the negative thus charging me a $32 fee, which prompted a downward spiral. After day three I finally checked my balance and noticed I was negative $150. Never once did I get a phone call, text, email or anything until a week later I'm getting a bunch of letters in snail mail for every transaction. On day three I called and asked for forgiveness. The associate put me on hold for a while, came back with a maybe on just one of the fees and would have to talk to her manager if there is some way of notifying me. Said she would call me back, that never happened. Forgot to mention, their PAID ITEM FEES aren't' immediate. I did catch this on day one when there was just one fee. Put money in, apparently it wasn't enough, so then came a bunch of FEEs that themselves put me in the negative once again. So I'm done with this archaic East Tennessee monopoly. Moving to something more modern, without fees and will notify you when needed. For people who use their cards all the time and don't want to check their account balance every hour of every day, CNB is not the bank for you. This is a crooked business practice that they could easily avoid, but they choose to do it. I left BOA for this same practice. Peace out.
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November 2021 by Fred Kueber
I opened my account and would've been 2yrs now. I had some health issues and auto payments came out and after asking many times to not allow my acct to go negative, fees piled up and the account was closed. I tried to work with the bank to make it right. I made my way up to corporate office staff and they said they'd absorb the fees keep my account closed and not report to credit and check systems.I asked, if you'll absorb the fees then why not work with me to reduce the fees to allow me to continue my banking?No response from the corporate office. I've been asking for my 19 bank statements for most of this year and when I called and said if I don't get my statements I'll go to the folks who monitor bank practices. I got my statements the same day.This unethical practice is not cool at all.Beware of CNB, they welcome you with a sweet southern smile but turn on a dime when you call them out!
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August 2021 by Fay Grayson
Love this bank my card was compromised and they gave me a nuber to call and get remberst and when tjat happend they gave me the o et draft fee back great bank love yall
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December 2020 by Sandi Fair
Best bank in Sevier County and surrounding Counties.
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February 2020 by Jeff Click
I only like 200.00 to catch up on payment and they would not give me a week to get the balance amount and foreclosed on my house....they sold the house and suing me for The
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May 2019 by Richard Ballenger
website lacks a great deal....could be much more interactive etc
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February 2019 by Marvnfisher1
Hands down, BEST bank I've ever dealt with.
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January 2019 by Nancy H.
Banking never felt so good! Visit any traditional branch Monday thru Friday or any in store branch Monday thru Saturday and holidays. CNB is the best and are professional. Pick up a new calendar with customer entered photos for 2019. Great neighborhood bank serving Sevier, Knox, Blount, Jefferson and Hamblen counties!
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June 2018 by Tim M.
Time to look for another bank. It used to be if you were overdrawn in one account, you could transfer after hours on the same day from another account like the savings, and you wouldn't be hit with an overdraft fee. But starting just recently, they now hit you with an overdraft fee anyway even if you have money in their bank and transfer it the same day that your other account goes in the red. for automatic payments like our car payment that never seem to come out the same day every month, it makes it hard. Also if you use a debit card and they put a hold on extra money like a hotel or gas station sometimes does.
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May 2018 by A Google user
terrible place to put your money. small town good ole boy bank. shady at the least.
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May 2018 by Liz Lopinto
Great peeps, great service