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April 2024 by Aislin Fiora
Jacob our server was great, however the way I’ve seen how the managers handle everything is an absolute dumpster ? and every time I come here it seems like one or more of the staff is sick.
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April 2024 by William Jones
The food was really good. It's a great place to take the grandkids and empty out your pockets on endless games.
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April 2024 by Kaitlyn Coffin
45 minute wait even with a million empty tables
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April 2024 by Deborah Northrup
Made reservations online. Got there on time. Lady said she was the only one working the arcade sales and restaurant part. We waited then a different lady came back and said it was going to be a 45 minute wait. After we already made reservations. We just left.
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April 2024 by Susan Britton
It was my first time to eat and be a big kid so I did ha ha it was fun to play the games they had and of course u earned tickets so that was a plus and the things they had to offer was pretty good.
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April 2024 by Mama Dukes
Worst service, worst host, worst management I've ever seen. No clue what they are doing
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April 2024 by Rick
Reservation at 1:30. Arrived at 1:00. Seated and ordered 1:15. Finally got food after 2:30. Philly Cheese was missing cheese, cold and on old bread. I was starving so I ate it anyway. Waste of time and money.
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April 2024 by Bruce Turk
Fun place to take the family, the food is pretty good and decent beer selection. Had ranch dry rub wings and fries. Get 6 wings when ordering traditional so they are expensive but taste ok (my wife is a nurse so we did get a 15% discount).Good games for everyone to play and usually not overly crowded......but I'll just hang at the bar.
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March 2024 by Mr and Mrs Hackler
awful we put our name I. The waiting list was skipped Waited 20 mins for drink order The poor girl that was serving us was being trained the trainer was walking around like he owned the place was not helping we waited 20mins to get drinks we was ready to order and he told her to not take our orders. , then the manger. Brought out one meal and she come by said sorry she was thrown on the floor she did not. Put your food in to be sent back it be up soon the chicken sandwich came out cold and Gary and we had to paid 40 bucks and it was awful ! Never been this bad but it’s went down hill no one come to the table said sorry nothing I felt bad form the server she had no clue . Am sorry when it’s full the server that is training should not be training and just walking by doing nothing! Awful
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March 2024 by
Parking lot was nearly empty at 6:45 on a Friday night which we thought was strange. Now we know why. Service was terrible our waitress never checked on us and I had to seek her out to get the check. Then charged us wrong. The food was quite terrible. We did 4 appetizers and the only one worth eating was the pretzels. The quest was inedible and tasted soured.
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March 2024 by Diana Fugera
Huge fan of games. Checked this location out with the family. Had a great time making memories and playing games! Very clean inside with friendly employees!
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March 2024 by Tina Cituk
Not enough staff to help you
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March 2024 by alyssa s
Yall are hiring the right people. Went in, March 3rd, 2024, and we were met with an extremely nice host and we loved our server. Jacob “chaos”, is a very nice and kind person. He was funny and fun to talk too. Had our food out quickly and my alcoholic beverage was amazing. Good job!
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March 2024 by Frying Nemo
Food was AMAZING! Service was great!
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February 2024 by James Hicks
For starters after a 30 minute wait in line we finally reach the front of the line when a dissatisfied customer skips the line to come and make a complaint to the only attendant working at which time the manager was called to the front they glad stopped serving us and let us wait until that customer was taking care of for the second time.Now we order the food when the drinks arrived the Coca-Cola was watered down like it had been sitting in ice at room temperature for an hour. The chicken tenders were slightly overcooked but the Philly cheesesteak if that's what you want to call it was absolutely terrible It looked so aesthetically unpleasing that it never had the first bite taken out of it It compared to the quality maybe lesser quality than what you would get out of the freezer section at the grocery store but not nearly as much effort was taken on it as what you could do yourself with frozen ones when the grocery store The steak was not even chopped the cheese was like a slice of sandwich cheese on top of it there were a few speckles of what looked like onion and pepper, The garlic parmesan fries were room temperature the second the plate hit the table upon discussing it with the manager while having our bill adjusted I was told that this is standard for that menu item because of the process of preparing it That also informed me that the manager was aware of this issue as is you would think the corporate office but yet we are still offered this fine delicacy for an upcharge of what the regular fries that may come out hot cost.We seen our waitress two times during our visit once was 15 minutes after we sat down to take our drink order for our water down fountain drinks The other time was when she came to present the bill for the exquisite meal and experience we just had except for me I didnt indulge in the "Philly cheesesteak" I stopped at Taco Bell on the way back to the room.Also when we purchased our play card and then purchased our separately priced VR experience we were never told no one ever bothered to inform us that the VR machine was down and since Sevierville is primarily a tourist town you would think the first thing would come to mind would be these people might not have a Dave & busters within a hundred miles of them but no they gladly sold it to us.The only person I witness do anything right at this fine establishment was the mail manager who dealt with our complaints to take the certain items off of the bil.We will never be back. Flavor town from here on.
