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February 2024 by Layla Daugherty
Polite, fast, overall great easy experience!
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February 2024 by Samir Regalado
Helpful friendly customer service and great rental experience.
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February 2024 by K F
Cody as great to work with! All the staff in Sevierville are wonderful!
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February 2024 by Ed Spangler
We always rent vehicles from Enterprise Car Rentals when the need arises!They have Great vehicles, EXCELLENT CUSTOMER SERVICE!! I can not say enough Good things about this Company, their Great Staff! and Just Good Old Fashioned Customer Service they provide!! Thank You!!
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February 2024 by Bahrs Permitting
This location was incredibly rude and billed us incorrectly in order to place us in a loaner, with three children, that reeked of ammonia to drive all the way back to Tampa FL(Would not provide a loaner if we did not pay the 'deductible' they wanted to impose). Thankfully the enterprise that we originally rented from, managed by competent individuals who understand policies and employ them appropriately, credited all of the faulty charges and discounted the van price due to the smells and lack of professionalism on the other locations behalf. The 'Branch Manager' and 'Management Trainee', Chris Blas & Cody Underwood, at this location were lackluster at their best during this experience and we would love for someone at enterprise to look into this location to work out the bugs in their shady business practices. Either way, buyer beware of this location.
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February 2024 by Brandon Tinnian
Best person older black man who picks pepole up manger is an absolute horrible person only cares about him slef and makes everyone fell bad about the situation theh are already inThanks not
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January 2024 by Bryant Wright
Great experience ??
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January 2024 by Starlarenee Warner
The people was nice but they was putting us Titan truck.He somebody just took off in it he got lost he be here in a minute. We waited about 25 minutes. Then he decided to pull us in a nissan versa. I couldn't see over the steering going up and down the mountain. Then the bright light was messed up. You would have to shake about three and they might come on. Other then I guess it was fine.
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December 2023 by Gatsby Winters
The service is great the people at my local Enterprise are great, However the leaders of Enterprise have doubled yes doubled the price to rent a vehicle. I have the past rental receipts to prove it.
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December 2023 by Tiffany Hamm
I always rent from the Sevierville, Tennessee location. Excellent customer service and prices aren't bad. Highly recommend!!
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December 2023 by MarkAnita Lipton
Walked in to get a car, as we have done for years. . We are corporate members and get a corporate rate ,have been for years now. The guy doesn't even look us up. Smirks and says I can only give walk in rates. This is NOT TRUE! Better to go to knoxville where they treat you better.
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December 2023 by Cora Brito
Service was outstanding the gentlemen that assisted me name was Cody. He was so professional and pleasant to deal with. The car was nice and also very clean. But the most important thing was the customer service. I can't say enough how much I appreciated the way I was treated if you need a car ask for Cody
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December 2023 by Robert, Lawhon
I rented a car from them I was supposed to get an altima. They didn't have that car. So they gave me a smaller one and I told them when I get another altima in. Let me know and I'll exchange it. Will the car has some issues 10 miles? It burned over and ate the tank of gas. Can't use the windshield wipers in the rain. And then I've been trying to exchange the car since yesterday. I called back today. They said they had one in and somebody needed a small car. So I was like awesome. So I continued to call back. Put me on, hold call back, put me on hold. That happened over and over. They closed at noon on Saturday kept calling. They left me on hold until the business closed. So now I'm completely screwed. I got a car. I'm paying for to rent the sitting in my driveway and can't use it. So now I gotta wait till Monday. For them to replace the car. I pray to God. I don't get fired from my job because of the enterprise in severeville Tennessee. It's bad when they tell you. They'll call you when a car comes in. Or I can call and check I checked and they just completely overlooked me. I have contacted corporate. They know everything about it. And I refuse to pay for the car that I can't drive.. I think they need to put their cars on a diagnostics or check them out and make sure everything is good before a person rents it. This will be the last time I ever rent a car from Enterprise Rent a car. The sad thing is, the car's a 2023. With 60000 miles on it, it shouldn't have a lot of these problems.
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December 2023 by keonna johnson
I had some issues with receiving a car due to the busy holiday. One of the sales associate was trying to insult me when I was asked about the gas situation. Upon after returning the rental, I spoke with Hayden on the phone and he was receptive to everything I told him and offered to have everything fixed the next time I need a rental. 5/5 for Hayden!!
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November 2023 by Jessica Huskey
We had a great experience with our recent rental car. Everyone at the office was friendly, and our needs were taken care of quickly. We really enjoyed the suv that we rented, and will be using Enterprise for future rentals!
