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January 2024 by Keisha C.
Visit here every time I'm in TN. Love the improvements but be prepared to stand in line even if you purchase online.
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January 2024 by Spencer G.
The scales were off by 25 pounds so my family couldn't enjoy the horseback ride even though we met the requirements DO NOT COME HERE.
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January 2024 by Vicki S.
I absolutely do not recommend this trail ride. I am sure this place is regulated by some sort of health standards or animal rights agency, but from what I saw, they need to do better. The horses were dirty and didn't appear to be taken care of. I've been on many rides at various places and never have I seen horses that didn't appear to be cleaned. All of the horses seemed so old I felt bad for riding them. They didn't appear to have enough room to adequately take care of the horses they had on the ranch either. Maybe they had a barn to protect the horses from the cold, but i never saw one. The horses were also a bit cranky. They kept bucking up on us. The saddles only had one strap tying them to the horse. I'm used to two. They didn't seem concerned about rider safety, as they didn't require helmets on the ride either. There was a 5 year old boy in our group who had never ridden. His momma wanted him to ride with her and they said no. They didn't even have his saddle on right because it kept sliding the whole ride. Then we would have to stop. Then the horses would get cranky with one another. Another part that seemed careless to me was when our path intersected with the four wheeler group. I guess the horses are used to the noise by now, but it sure seemed like an opportunity for the horses to get spooked when we were waiting for the four wheelers to pass. It certainly was an opportunity for them to get nippy with the horses around them when we stopped. The guide never told us anything about where we were riding or any kind of interaction with our group. Everyone there was nice and friendly. I have no complaints there. I would just look into a different group next time.
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December 2023 by Jess C.
As far as I can tell, this place is pretty great for everything EXCEPT horseback riding... which is what we went for. The good:-service from every person we encountered was 5/5-location 5/5-pricing 5/5-the guide was a doll 5/5-the views were nice 4.5/5-quite a few (free) things to do while we waited 4/5... kids loved the mini zip line and swings. The bad:-We know about fun things to do while we wait because our wait was well over an hour past our scheduled time.-We specifically picked a time slot with few people as I had 2 young children and a first time adult and knew it would be for the best. They combined us with another group anyway (zero reason- plenty of guides and horses available, and not many customers left waiting)Had that been it, this would be a solid 3.5 star review. Unfortunately I have to take it to 1 star because of one main thing- safety was a JOKE. My older daughter has some decent experience and good seat, or she absolutely would've been thrown when the horse she was riding crow hopped and kicked out at the fence and brush. Upon telling the guide, we got a "yea he does that!"... um, why was he given to a 9 year old whose experience level you don't know then?And possibly worse yet, my younger daughter who is NOT the horse person was riding behind our guest who was a first timer, and the front horse spun around and lunged at the horse behind her-- they weren't obnoxiously close, and even if so, pick a different order so the rider behind the mare can keep more distance, then warn them and red bow the mare's tail. Fortunately the back horse did just back up a few steps and throw his head. Both of them were super shaken and my 7 year old was in tears and then on edge until about the last 5 minutes of the ride. Again, we are LUCKY no one fell off, as it wouldn't have been hard to do. Compound all of this with the fact that no one was in helmets, and the kids were just told to put their feet through the saddle loop above the stirrup instead of being given kids stirrups. This whole thing is an absolute safety nightmare. Yes, horses are not ATVs and do have minds of their own... we own horses, we get it. However this operation seems to be too big to where they're taking horses that aren't really cut out for the job, and are employing too many poorly coordinated people that are halfheartedly matching horses to riders. I would never go back simply because I don't support this, and would absolutely NEVER recommend them for new riders.
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November 2023 by Francesca B.
We rode atv's at Jayell, trails were fun & adventurous. Leslie was helpful during our check-in. We would certainly return and ride the atv's again but want to do the horseback riding. Ziplining looks fun all throughout the property but Im afraid of heights so I'll pass on this.
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November 2023 by Kimberly B.
Okay place, HORRIBLE SERVICE. I've only written one review before but I couldn't afford writing one this time. Honestly don't even bother coming. My family and I waited over AN HOUR after our reservation time to go horseback riding! We arrived 11:30, signed waivers and STILL weren't told about the wristbands until 1:20 when they finally were gonna put us on the horses. We then had to go back to the office and wait ANOTHER half hour to get wristbands. To make things worse the girls at the office seemed annoyed that we didn't know about the wristbands when they NEVER said anything to us when we checked in. Overall it's a nice place but would never come back.
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November 2023 by Raquel R.
I went horseback riding with my kids while visiting the area. Check in was a mess because there was a huge group that came in right before us. Once we got checked in though, I was really impressed with their process. 1. We were weighed to ensure we were matched up with the right horse. 2. Each rider was able to mount the horse smoothly because they use a platform. 3. A young man walked everyone through very thorough instructions on how to use the reigns and manage the horse. He made sure everyone understood and was comfortable with the instructions. 4. Miss Loretta was our guide and she did a phenomenal job of giving instructions and managing the group, which was very large. The ride lasted about an hour which was really nice. My kids and I had a great time and I would definitely recommend for those who aren't super experienced riders.
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October 2023 by Richard B.
Thank you for a great time at Jayell Ranch!Zach & Jordan we're awesome at the Zip Lining and it was a lot of fun!Carl was a great guide for the ATV's and Jacob was great at explaining the safety tips!Highly recommend this place!
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July 2023 by David C.
My family booked ahead for horseback riding. Showed up and then they moved our reservation back from 1:30 to 5. Showed up at 5. They gave us a time for 5:45. At 5:50 we asked them about our group going and they informed us that they were an hour behind. After 20 minutes of back n forth they finally gave us a refund.I do not suggest anyone go here unless they have unlimited time to kill.
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October 2022 by Shane J.
What a great time we had for our ATV ride today! Pops was our guide and he was patient with providing us the guidance to get through all the trails!I have done the ATV thing while in Dubai on sand dunes..this rugged terrain was truly a different experience that I enjoyed very much! The experience lasted approximately an hour and the fears I had navigating through the woods and through tight turns...melted away as we came to a beautiful clearing where you could see the mountain tops touching the clouds...simply breathtaking!There are other activities offered here...Tubing...Horseback Riding and Zip Lining!From start to finish-Staff were all friendly and made our time at the ranch enjoyable!
