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February 2024 by Kinna Smith
Brad and his staff are amazing!!! They need some recognition for sure (bonuses or something) They definitely went above and beyond! If you need anything definitely stop here.
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February 2024 by Rick Sooy
Stopped by today because my check engine light was on and a young man by the name of Brandon waited on me. He did the test and was able to tell what the problem was and I was able to fix it at no cost. I'm sure if I had to take it to the Lexus dealership it would have cost me hundreds $$$. What a great guy. Highly recommend stopping by the store on Dolly Parton Pkwy and ask for him.
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January 2024 by Kristy Bucy
Staff is helpful
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December 2023 by Glenn Wright
They were listed as having Amsoil products but don't. Had to settle for next best product of Motorcraft
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November 2023 by Grant Adamson
Everyone here has been friendly and helpful upon each visit
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October 2023 by godlynerd14
William was very Helpful! I needed help with a MAS Sensor. William was able to Answer all of my Questions and Get me settled in with my New Sensor! He was Transparent and extremely helpful in Many Aspects when helping me Diagnose my Cars Needs with the Free Code Reading! Thanks To William, I Now Have a Better Idea what My Car needs!Reliable, Honest, Fast service!-Mrs. Burgess ✝️ ☀️——————————————————————-Pros:-Free Diagnostic Testing!-Fairly Cheap- Especially with O’Reilly Rewards!-Fast, Easy Service-Busy Store with Great Service and Ambience!Cons:NO CONS!Thanks Again, William! Keep up the Great work!
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October 2023 by James Randy and Cindy Guthrie
Excellent customer service. They were very helpful. The part we purchased came with a lifetime warranty . Goes bad get a new one . Till the day I or the car dies. Lol.
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October 2023 by Karenza R. B.
William was very Helpful! I needed help with a MAS Sensor. William was able to Answer all of my Questions and Get me settled in with my New Sensor! He was Transparent and extremely helpful in Many Aspects when helping me Diagnose my Cars Needs with the Free Code Reading! Thanks To William, I Now Have a Better Idea what My Car needs! Reliable, Honest, Fast service! -Mrs. Burgess --------------------------------------------- Pros: -Free Diagnostic Testing! -Fairly Cheap- Especially with O'Reilly Rewards! -Fast, Easy Service -Busy Store with Great Service and Ambience! Cons: NO CONS! Thanks Again, William! Keep up the Great work!
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October 2023 by Rosalva Gallegos
Had been here once before with better customer service. This last time was about 7pm when realizing I had a headlight out after work. Employee was not very helpful. They did however do the bare minimum of their job requirements so I'll give them that I suppose. They seemed flustered and eager to get customers out the door.
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September 2023 by Morgan Grabill
One of the gentleman working today went above and beyond the call of customer service. I wasn’t even there to make a purchase, but crazily walked in and asked if someone could help me get a cicada out of my vehicle that I was too chicken to get myself. With a chuckle and a smile, he happily came out to my vehicle, located, and grabbed the devil right up. I can’t thank him enough for taking the time to lend this ninny a hand. And if they would do this, I can only imagine how amazing their service is to paying customers.
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September 2023 by Chad Lesko
While on vacation in Gatlinburg, the battery died in our SUV. We called several tow companies and no one was able to come out because of the holiday. We had 5 small kids with us and were stuck in a parking lot at about 10 pm with everything about to close. We paid for a battery over the phone and William drove 35 minutes each way with tools and changed our battery for us in the parking lot. Can’t thank you enough for helping our family out!!!
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September 2023 by Mickey Fritz
Always have what I need and very friendly and helpful and installed my battery
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August 2023 by Lorenzo Chavez
They were good with parts and loaned me tools and actually help me fix my wheel bearing on car. Next day radiator went out and had me a new one the following day to finish.
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July 2023 by Sara Adams
I waited approx 5 mins to be helped and the whole time a dark haired young man was hiding behind the monitor playing a video game with his vape on counter-he said he didn’t see me. And the phone was ringing off the hook the entire time I waited. And a lady with baby behind the counter standing there too. Then he gave me a lightbulb that was different size I brought in and said it would work. Hope so!
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July 2023 by Kaitlyn Nelson
Me and my family love this location! Our car was broken down and we moved it to the lot. They let it stay there and when we came back the next day, brad, one of the employees was able to help and get the axel we needed. He even went out of his way to drive to another store 20 minutes away to get it! Very friendly and treats you like family!
