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February 2024 by K. Hodges
Go here if you were in the market for a new Ford. Our salesman, Charles, was amazing. He made the deal go smoothly from start to finish, even when I was buying from another state and using our own financing. He was even willing to pick my husband up from the airport. There were no hidden fees or surcharges, and the price itself was reasonable for what we were getting. Highly recommend this dealership, especially that salesman.
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February 2024 by TINA BERGSTROM
Had a great experience in buying a new Vehicle. Scott was a great Salesperson. Answered all questions and was very helpful. Thank you !Definitely will come back. .
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February 2024 by Trace Poynter
Our vehicle has been in the service department since January 29th 2023. At first we were told that the vehicle needed a new motor. After 2 weeks of waiting for Ford to approve they found out it was actually the transmission that locked the motor up. The transmission has been sent to another dealership and we have not been able to get any answers on how much longer until the vehicle will be ready. I was told the transmission was at one dealership and after 3 days of trying to get information from them it ended up being at a different dealership. I have tried several attempts to talk with Rodney the service manager and not once received a phone call. I don’t think this dealership cares one bit for the customer.
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February 2024 by Brandy Hatley
Debbie was very polite and made our car buying experience fun and happy. Matt went above and beyond to get us the best financing possible. Great place, great people.
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February 2024 by Treicia Phelps
Scott A. did an amazing job. No high pressure, worked with us to get where we needed to be for payments and was very helpful and informative. Would highly recommend Rocky Top Ford for your next car investment!
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February 2024 by Alan Pierce
Quick and pleasant experience. Josh was great to work with. Will recommend to friends!
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February 2024 by Les Bischoff
Great buying experience. Charles was my salesperson. Answered all my questions and I was in and out with a new vehicle in 2 hours.
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February 2024 by Sharon
It was a pleasure doing business with Coyle and the rest of his team. We just bought our second vehicle from Rocky Top Ford. They were professional and courteous. We will get our next vehicle from them as well.
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January 2024 by doug mcfalls
Charles sold me a Ford. He is a good Christian man and you are blessed to have him.
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January 2024 by Sue Clemens
Wonderful service and staff!!!
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January 2024 by Carlton Landry
Very courteous people. Service was top notch
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January 2024 by Eric Brandenburg
This dealership list vehicles for sale that are not in inventory or are already sold. Not a fan of bait and switch sales tactics. They draw you in only to try and sell you something different.
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January 2024 by Aubriana Jett
Everyone was extremely nice and very helpful throughout the process.
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December 2023 by Brittany Arnaud
My husband hit something while on vacation here. There was only a couple scratches, nothing visibly damaged. We googled this dealership to make sure we could drive the car home.Chris took it to look at, called us back and said there was extensive damage under the car and we couldn’t drive it. We called out State Farm agent, made a claim. They suggested we have it towed to the Rusty Wallace Collision Center in Knoxville. We went back to get our belongings out of the car and Chris insisted that they wouldn’t know how to fix our car. It was only a year old and needed Ford machines to fix the steering technology and so forth. Even though I felt uneasy leaving it, we did.3 week later and us calling once a week to check on the vehicle with Chris……who told us he had been waiting on the insurance to come out and look at the car, we find out that he refused to send pictures in for the claim because he wanted them yo come and look at it. We live in Texas!!! We haven’t had a car for 3 weeks trusting that they were doing the right thing, but they have not!We had our car towed to From them to Rusty Wallace in Knoxville. Within 2 hours of our vehicle being there, the parts have been ordered and we have a date of completion. What was tons to us by Chris snd the Ford dealership is not what was wrong with our vehicle!! They are a scam artist and shouldn’t be trusted!
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December 2023 by Jonah Keisling
Took my 2022 Ford Maverick in for service today because of a battery issue. Chris ran a full diagnostic to make sure it wasn’t a larger issue. I’ll admit, it took awhile but I don’t blame them for being thorough. They replaced my battery under warranty and completed a recall all in a timely manner. Cannot recommend Rocky Top Ford enough.