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January 2024 by Jim M.
SPECTACULAR! Shannon and his team saved the day for us!On day 1, while traveling from the Delaware to Arizona, our rig (2022 Class A Diesel Pusher) gave us a Park Brake Not Set visual warning with an incessant audible bell (the brake did actually set, but still, the warning). We pulled into our RV Park at 9pm on Sunday of the long Martin Luther King weekend. It was 30 degrees, and snow had just begun to fall from the huge storm that was to last 2 days and cover half of the U.S. Because of the parking brake warning, we could neither drop our leveling jacks nor extend our slides. Further, because the audible warning was continuous while power was on the rig, we had to disconnect the chassis batteries to silence it, thereby losing all control of the electronic visors, door lock, etc. After multiple fruitless calls throughout the day and evening to Freightliner, and vain attempts to troubleshoot the problem myself at night in the cold and snow, I accepted the fact that we were going to finish this cross-country trip with the slides closed, climbing over the furniture.The next day (the holiday!), I was referred to Shannon's Twisted Steel. Shannon and his son came out SAME DAY in what now was 32 degrees and moderate wet snow. They found and fixed the problem, got our rig operating properly again, all for a very reasonable price, and did so with the utmost professionalism and friendly demeanor any customer could ask for. Their knowledge of Freightliner systems (and RVs in general) is second to none, and I cannot give them enough stars to show my appreciation for their hard work and commitment to their customers.The Knoxville area is BLESSED to have this company within it's city limits! Thank you SO much for your help!!!
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January 2024 by Dean Achord
Very kind people working here at Shannon's Twisted Steel Garage. I was close by needing a valve stem. Went in to purchase the part from them and they gave it to me for free.
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December 2023 by Carter Rowe
Being a roadside assistance company in the busy Smoky Mountain area can get real busy. I'm grateful that no matter the hour or day, I can count on Shannon's Twisted Steel Garage for about anything. I encourage my customers to call him as I can't handle all the volume of calls. They get all 5 stars from me.
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December 2023 by Rowe Roadside
Being a roadside assistance company in the busy Smoky Mountain area can get real busy. I'm grateful that no matter the hour or day, I can count on Shannon's Twisted Steel Garage for about anything. I encourage my customers to call him as I can't handle all the volume of calls. They get all 5 stars from me.
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November 2023 by Kevin Olson
Not sure how their work is, we kind of got a run around on getting or RV fixed. They kept telling us the part was ordered and being shipped, but couldn’t/wouldn’t give us a tracking number. After 6 days of waiting, 2 days were the weekend and we call to order the part on a Thursday, by the following Thursday nothing. It’s a real good possibility they do good work, but…
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September 2023 by Mark Hazelrigg
We arrived in Sevierville TN from Cincinnati last Sunday 9/17 and our vehicle died in a turn lane. We called AAA and were towed to our hotel. Monday morning I called Shannon's and they graciously got us in, diagnosed the problem and had it fixed by Monday evening. Couldn't ask for a better outcome to a bad situation. Thanks "Tiny" and your crew for a job well done!!!Services: Electrical repair
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September 2023 by Nicole Myers
Yesterday we were heading back to Florida after our vacation and our radiator hose burst on 40 East and it was very difficult to find any garage or car dealership on a Saturday to be able to fix it for us, we were told by multiple places we were going to be staying in TN for atleast 3 more days and have to get an Uber to go 2 hours to get a rental car but an Uber won’t take out dog. We called Shannon’s thanks to our tow truck driver Nathan at Hartford Exxon (also highly recommend Nathan was great) and they answered even though it said closed ion google and they took us in right away. Shannon looked at it said he could fix it and he did it within two hours and we were on the road again. Great service and very fair pricing. He could have easily taken advantage of our situation but he did not he is a stand up person and business. They took great care of us and our dog. We Can’t thank them enough. Our day would have been extremely different and difficult if we went anywhere else. Thank you Shannon’s Highly recommend!
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May 2023 by John Jonas
On a recent trip to Pigeon Forge we experienced rear brake issues on our RV. Jim at Shannon's Twisted Steel Garage was able to get us the Brake parts for our RV and work us in to there Very Busy work schedule at short notice. We recieved the repairs and made it back home on schedule. The Staff was extremely friendly and knowledgeable about large chassis vehicles. Highly Recommended!!
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April 2023 by Tony Gann
Great service and knowledge. Price was more than fair. Highly recommend
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March 2023 by Noelle Sutton
Shannon has been incredibly helpful installing a new engine in my son's car. I appreciate his guidance and insight while navigating through all the repairs. I highly recommend his shop. Great service!
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February 2023 by Rick Friedman
Absolutely the BEST for diesel pusher RV repair ....definitely know their stuff....had belts....oil leaks....airbags and adjusters all repaired.....now I can drive my RV with security knowing the repairs are fixed PROPERLYServices: Transmission
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November 2022 by nancy noe
Highly recommend Shannon for RV repairs.His confidence that our unit would be repaired within our deadline is evidenced by his experience, knowledge andsupplier relationships.
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September 2022 by Alex Wilson
We can't thank Shannon and his guys enough! They took our truck in when no one else would and got it fixed. It ended up taking longer than expected but we are so thankful they helped us and made our vacation a little less stressful. We definitely had some bonding time with them and they reminded us of our friends back home. We would definitely go to them again if we needed to! Thanks again!Service: General repairs & maintenance
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August 2022 by Lee S
Shannon has a fantastic thing going. I'm on the road driving a tool truck and time is literally money to me. He got me in, diagnosed and repaired same day. Getting the AC running in my truck is important, the truck is the store, no AC means it was 90 degrees inside and out. So thanks for keeping it cool!
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August 2022 by Thomas Brock
This is an excellent shop. Shannon and Jim are great. Stayed late on a Friday afternoon to make sure our dash a/c was working properly. Very competent and professional. Excellent service at a fair price. Very fortunate to have found these guys.Service: Air conditioning
