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December 2023 by Hawkeye
Our 18 Compass Auxiliary Battery decided to fail and begin leaking acid. Seeing as we were out of town on vacation, our options were limited. Thankfully, after explaining everything to these guys over the phone, they directed us to come by so they can take a look at it. The moment they saw the issue, they knew what to do. We were in and out in under an hour. I also want to mention these guys will not charge you a ridiculous amount of money to fix the issue. Thank you again for helping us out!
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November 2023 by Jeff Davis
If I could give Chris 10 stars I would. My Jeep’s front drive shaft broke while on a trip to the Smokys. Chris diagnosed the issue quickly and stayed late a couple days later when a new part arrived. He is a great guy and genuinely cares about his customers. 10 stars from me!
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October 2023 by Scott Mcwhorter
I called about a lift kit for my jeep and they told me to bring my jeep in thrusday and they got it put on Friday they closed at 5 and Chris worked on it into 6:30 and got it done and called me really nice and respectful could not ask for a better place to work on my jeepService: Auto body & trim repair
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July 2023 by Danny Moore
Chris ordered a part for me when I was in town. No other shop would. Extremely knowledgeable and helpful. Will come back for more Jeep service. Thank you so much
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July 2023 by JILLIAN GRIFFIN
I could not be happier with Chris and his work on my ‘08 JK. I dropped it off with a laundry list of repairs and mods I wanted done and he was fair, honest, and treated my vehicle (and me) with the upmost respect. I can’t wait to make more upgrades and mods and Chris’ shop will definitely be the only place in Sevier County that I use. Thank you!!
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June 2023 by Cynthia M.
Guys was amazing!!! was on vacation and had a brake issue and they got me in the day I called..
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May 2023 by Chris Klingenstein
Called shop on Monday while on vacation to install some headlights I bought… they said to call back weds and they’d get me in possibly… I called weds morning and they set me up for 12 noon… I showed up 3 mins early and as I pulled in the gentleman asked me to pull up to first bay and started installing lights right away.. amazing service and amazing people.. I highly recommend… if I was staying longer I’d leave the Jeep and have them install more stuff I bought lol
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May 2023 by Wendy Rocchietti
Chris does an excellent job on any repair I've had done there.Service: General repairs & maintenance
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March 2023 by Andrew King
I took my Jeep here two weeks ago to get my oil cooler and ABS repaired. I paid for axle seals, bearings, and wheel speed sensors to be installed. It took them a week to get the repairs done and costed me $2000. As soon as I drove it off their lot my ABS lights came back on. Took it back there the next day for the light again and and it was overheating. As soon as I started driving back home the lights turned back on. Next day I took it to get an alignment and tires put on it and I was told the bearing was bad and they couldn't do the alignment because of it after I already paid for them to be installed two days before. Now I can't even drive my Jeep because of the ABS is in limp mode again...Services: Auto brake repair
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January 2023 by Sherrie Williams
Very friendly people. The owner is patient and listens to your concerns and has personally taken my Jeep and drove it himself after listening to my concerns to determine what's wrong. After being told by two other mechanics my Jeep was fine. They did not hear or feel anything unusual, that's just what Jeeps do, I was forced to continue to drive my Jeep for another three to four months before the noise and the issues with my suspension and handling became so bad there was no mistaking that I was correct ( control arm bushings and ball joints was my suspicion ) This time I took it to a different mechanic I took it to these guys. They put it up on a lift and test drove it and determined that that was the issue. I dropped it off on a Monday morning and by Tuesday evening it was done. That includes brakes all the way around and turning my rotors. Every time I have needed something repaired on any car I've had ( outside of breakdowns ) it's because I follow my gut when something doesn't sound right or feel right, and I take it to a mechanic with my concerns and what I think it might be. I am almost always without fail correct, however finding a mechanic who will listen to me and take me seriously has always been an issue, just like trying to get doctors to listen to you. The guys here listen. They don't brush you off. I even took my Jeep back to them a couple days later with concerns about how it felt on the highway. The owner took it for another test drive and determined it was just because my suspension was new and tight, ( I had also recently had front struts replaced as well as a new left inner tie rod ) and I was feeling the wind shear and every bump in the road. He was correct, I took my Jeep out of town for a week, by the time I got home the new suspension work had worked out it's kinks. These guys will be my mechanic from now on unless they just cannot fit me in. Highly recommended!! Fair price for excellent ? service, turn around time and quality of work.
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January 2023 by aubrie menster
On a family vacation, and we had a spur of the moment bump in the road with our vehicle. These guys were able to get us in right away, super knowledgeable, and honest! Highly recommend them!Services: Engine repair
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January 2023 by P W.
I would like to begin by saying that I do not often heap praise on anyone, because rarely do I have the pleasure of meeting someone with so much integrity. Chris! You've got it! Two thumbs up! If I had more thumbs, you get an even higher rating!!! I had been experiencing the sudden shut down of my Ford Explorer, leaving me stranded, sometimes for hours, until help could arrive - - over and over again! The dash read out was "check charging system"! Visited Hickory NC, where I sat on the side of the interstate 5 hours awaiting a tow truck. Had it towed to the Firestone in Hickory NC, at 4:30 pm - they're open until 7. After a brief description of the issue, they decided it was probably my battery but to be sure, I would need to hang around until the Master Mechanic came in the following morning to evaluate the issue, and be sure that was the problem. When he arrived the following morning, he said the battery was only at 7.4 amps (should be 14-15). They replaced the battery, it fired right up, as it always does after sitting for a while, and sent me on my way. 241.00 for diagnostic, battery, and install!!! I arrived in Pigeon Forge, TN and it happened again. This time, it was midnight and I pulled into the Walmart to rest. It was 28 degrees, and when I attempted to start the truck for heat, same all over again. The ignition would hold and just continuously crank without starting, until I would cut the key off. The next morning I called the Walmart Car Care Center to ask if they could take a look at it, but they only do minor work, battery replacement, oil changes, and tires. The employee I spoke with recommended Smokey Mounty Auto and Jeep Repair, which is where I got the tow truck to take me. Chris, the owner, met with me and said he would take a look and do a diagnostic on it, by testing pressure and various other things he felt would lead to an answer. I went across the street to the Mexican Restaurant, and ate lunch and hung out for about 45 minutes or so, not to make him feel rushed. When I walked back over there, and opened the passenger door to put my purse in, I sat down in the seat. Chris came to me to tell me what he believed the issue was . . . the crankshaft censor was worn out, expanding, causing enough pressure on the crankshaft to prevent it from turning, shutting the vehicle down. He replaced that part, and cleaned a few things and it has run like a new vehicle. No more shutting down. Minimal charge, I felt was too little to be fair to him. Planning a move to East Tennessee and will be a customer forever!!!!
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December 2022 by Sarah K
Amazing experience and a vehicle lifesaver! Our Jeep Cherokee broke down and needed a tow to a repair shop. We'd heard great things about this shop, so we called them up, and they had no issues with our vehicle being towed directly there. Upon arrival, they immediately diagnosed the issue and worked on repairing it. Replacement parts arrived within 20 minutes of their ordering, they answered any questions we had about our particular model of vehicle and the work being done, and we were able to drive away with a fixed Jeep within a couple of hours. Absolutely recommended and will return there if we ever have need of shop work again!Services: General repairs & maintenance
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November 2022 by Cameryn Long
Got my alternator and battery replaced here and turns out the part I bought was faulty but Chris had no problem saving the day for me! (which he didn’t have to do) This place is definitely very helpful and very thoughtful and they are NOT trying to empty your wallets! Very great and honest place.Services: Auto maintenance
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November 2022 by Marty Minton
Super guy very knowledgeable and helpful? He took time out of his busy day to help me while I am out of town. If you have any needs for your jeep he is the guy to see.Service: Steering & suspension repair
