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January 2024 by Jeri Chapman
Carol Thomas is hands down my favorite hair stylist I have ever been to. Miracles happen. I came to her while vacationing w natural color and messy dreadlocks. I left Ulta feeling the most beautiful I have felt in so long. Go see your girl Carol and let her make you feel your best.
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January 2024 by Jessie Kahl
Nicole is the absolute best! She took her time explaining EVERY question I asked. Helped me pick the perfect shade for me, and a great primer. I recommend this store, and the help of Nicole to everyone! THANK YOU! I came home and applied my make up like she told me (I know she will be proud of me for that lol) and I feel beautiful! Thank you!
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January 2024 by Stacey Mccampbell
Very helpful staff!!
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January 2024 by Brian Patterson
Easy to find products!
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January 2024 by Gin Warner
Very limited choices here (they no longer carry Revlon and other name brands) plus they are always OVER-priced on most everything as they depend on people having a coupon; which may bring your price down to a more reasonable one but you can still probably get it for a better price 'elsewhere'!I only shop here if I absolutely have to and can't find it any where else.
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January 2024 by Jackie Olmstead
The employees are amazing
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January 2024 by Dawn Lang
Do NOT shop here! They are now charging a 'return tax'!!! WTH! They already are 'always' overpriced and they depend on you using a coupon, which may make what you buy somewhat reasonably close to prices elsewhere. But c'mon people...a return tax for already overpriced items ... you lost one customer and hopefully, many more if they are smart!
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December 2023 by Chadmagus
Great experience!
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December 2023 by Smokies HikerGal
Customer service is the absolute worst at the Sevierville location. It's always been bad, but now it's bad enough to prompt a review. After shopping at this location for both me and my daughter for several years, I have only been in this store ONE time that I haven't felt like I was a bother to the employees. On Friday, December 1st, just before 10am, I came into the store to purchase some Laura Mercier setting powder. After wandering around the store unable to locate it, I spotted an employee (middle-aged blonde lady) who was busy doing her makeup and asked her if she could point me in the direction to find it. Her response was, "We don't even carry that." Since I had purchased this same product at this same location multiple times, I found her answer very odd, but asked if she could recommend anything similar. Without even looking away from the mirror she was using to do her own makeup, she responsed, "Try Bare Minerals." Since I felt that I was such a bother to her morning makeup routine, I walked away frustrated to wander around even longer looking for a product that I know nothing about. Luckily, while I was searching for the Bare Minerals, I stumbled upon the very brand I was originally looking for...Laura Mercier. Imagine my surprise. I can't understand the lack of customer service in an industry where the majority of consumers will have questions about the multitude of products offered. Do better, Ulta. If you can't offer the customer service that should accompany an in-store shopping experience, then you will push your customers to a different avenue for their purchases, such as Amazon, which does in fact offer the Laura Mercier brand. And no, I can't ask Amazon to answer my questions about the makeup they offer, but apparently, I can't do that at Ulta either.
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December 2023 by Kim Sirois
Really good beauty supplies
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November 2023 by roberta marshall
No assistance .the items that I needed weren't available
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November 2023 by Becca M
Carol did my hair and make up for my wedding. It was fantastic and exactly what I wanted. Still looked great 10 hours later!I had a bad experience with a hair stylist burning my face one week before my wedding and Carol was able to cover it without making it look like I had a ton of make up on. Highly highly recommend the salon!
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November 2023 by Jack Mccay
This is my wife's go to place she loves it
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November 2023 by Dulcie Jones
Great customer service!
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October 2023 by Patricia Amundson
This was my first time at this location. I was able to find what I was looking for. The staff was very helpful.
