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February 2024 by Christy Smith
They tell you 2 hours then thirty minutes for a prescription put in 5 days ago then they tell you it got kicked out cause they didn't have it in stocks and now it has to go back thru the system and wait for the pharmacist to look at it. This place is turning into a freaking joke
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February 2024 by Happy Anne
This will be my last time using this pharmacy. I do not recommend it to anyone for any reason.I have always used Walgreens for my prescriptions and my family’s prescriptions. Other locations are not staffed by the rudest people to walk the face of the earth.If you regularly use Walgreens and have moved to Shelbyville, I highly recommend that you switch to ANYONE else rather than use this pharmacy.I unfortunately chose this location for my grandfather while he was in hospice and was put through complete hell trying to fill his prescriptions. He was suffering with stage 4 cancer throughout his body and had to suffer even more than was necessary due to the negligence of this location.
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January 2024 by James Cleveland
They helped me with everything I needed
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January 2024 by Janet L.
This is a horrible pharmacy. They never get our prescriptions correct or they don't have the medicine. If you call to verify you will stay on hold for 18 to 20 minutes. If you are in Shelbyville go to McGees. They are the best!!
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December 2023 by Cheyanne Harvey
Always an awful experience, very lucky to get a hold of them over phone usually a 15-25 minute wait
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December 2023 by Kaitlyn Renè
Made a flu test appointment this morning when I woke up at 8am. I chose Walgreens thinking they would be easier, cheaper and faster than “fast” pace. The first available said 4:15pm. I got here and checked in at 4pm. The lady at the counter looked puzzled when I said I had a flu test scheduled. She told another associate, “I didn’t even know we did those!”. I’ve been sitting in a chair for the past 45 mins waiting for someone to come out and swab my nose. They’ve assisted countless prescriptions, and even an old man who lost his phone earlier today here. I didn’t know an appointment meant you still had to wait an hour while everyone else got assisted. I already had to grab a pack of tissues waiting.Edit 1: At 45 mins I knocked on the door. A lady behind the counter yelled out “the flu test lady is still waiting!”Edit 2: After sitting an hour and 10 mins without anyone even looking my direction, I received a text message that my flu results were ready…… I DIDN’T EVEN GET TESTED SO HOW?? I finally left and told the pharmacy staff to forget the flu test and I left. They looked at me like this was all sudden news. The line wasn’t consistently busy either.To the sweet blonde cashier lady at the front that unfortunately watched me get cut in line and bawl my eyes out, I’m so sorry. I’ve had a horrible day and I am full of emotions. I hope you know I truly meant it when I said I’m sorry. I understand business being understaffed— I do. But I sat and watched 50+ others get served for over an hour when I just needed a scheduled Q-tip up my nose.To the manager— please sanitize your keypads, counters at the pharmacy and the waiting area chairs. I’ve had a 102° fever for 2 days, along with all the normal flu symptoms. I’m sure everyone up in there is about to be sick.To everyone else reading— Don’t waste your time. Just drive to Murfreesboro or bite the bull and schedule an actual doctors appointment.
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September 2023 by Julie Peyton
The pharmacist (Mr. Crafford) is sooo very kind and helpful! The pharmacy staff, on the other hand, is the worst, most rude and hateful people I have ever encountered. If you ask this one lady that works there to explain something her response is always “we’ve been doing it that way since I started working here.” Like I should memorize a manual. Life isn’t easy for anyone these days - they need to get it together. I transferred all my family’s prescriptions to another pharmacy in town.
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September 2023 by Megan P
You can never get anyone to answer and when they do that have the most disrespectful attitude. Pharmacy staff is very rude and needs to work on their customer service experience.
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July 2023 by Monica Hernandez
I usually have great patience when dealing with customer service bc i am also in the service industry. But tonight, tonight was unacceptable. I had surgery on my kidney this morning, and the doctor sent in 5 prescriptions before the surgery started at 11am. Walgreens did not have my muscle relaxers and pain medication in stock and scheduled them to be filled on tuesday, which is 4 days from now. I set it up to have them transferred to walmart where they can be filled today. I get back in town at 5pm, in pain and ready to have relief. Walgreens didnt transfer my script. My wife went to the store and they gave her antibiotics and marked my muscle relaxers as FILLED PICKED UP!! Walmart is closed now, and my muscle relaxer pills to keep my bladder from freaking out and spasming all day and night are missing!!! The complete incompetence walgreens has shown in dealing with my medication and my comfort after a 3 hour surgery should be grounds for a formal complaint. How can they mark that my script was filled and picked up when they have given me no meds and told me that medication was out of stock??? I cannot imagine the screw ups on others’ meds that are way more important than mine!!
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July 2023 by Matt And Tabitha Palmer
Extremely rude and unprofessional staff. This place wins the award for the worst Walgreens around. Learn how to treat your customers and the 1 star reviews will probably stop.
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July 2023 by Elizabeth Garner
Worse Walgreens!!! Extremely rude staff . Specially in the pharmacy!! There are many other Walgreens where they can treat you like any person and customer deserves, just don't come here and save your time !!
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July 2023 by Cody Fults
They don’t have my medication don’t act like they care so switching pharmacies can’t do with out it thanks Walgreens
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April 2023 by Denise Ross
This is the worst Walgreens I’ve ever been to. The staff is extremely rude and terribly slow. It should not take 4 hours to fill a prescription and then wait another hour to pick up. When you call you don’t get to speak with anyone. I was #1 in line and still waited for 30 minutes and counting. I finally had to hang up and say forget it.
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January 2023 by Tiffany Twiggs
I have been a Walgreens patient since age 15, well over half my life of living. I have worked in the pharmacy at this store great people management and pharmacists.. But after the disrespect I got from one tech tonight, and I won’t say her name just to not be rude. But after tonight I changed pharmacies., As a former worker and patient I am beyond livid to say the least…And thanks to that one tech she just cost them 6 patients b/c neither my children or husband will be using them along with myself ?.Someone really needs to give that tech some serious customer service training. I’m just baffled that she would keep hanging up on someone trying to get their medication like this isn’t serious.. You sure can’t find good workers like before I tell you that much.I’m also a certified pharmacy tech and I would NEVER treat a patient that way under ANY circumstance!!
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January 2023 by Eunice Orellana
if you buy online they don't print your receipts, also if you go to the store they follow you all the time. and the photocenter cashier walks by making a gesture of displeasure.
