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June 2025 by BARBARA PENNINTON BLEVINS
The most knowledgeable and helpful CVS anywhere I’ve ever been. They helped me with coupons that I didn’t know about and are always in stock for medications that are otherwise on backorder.
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April 2025 by Sasha Adler
Jeff helped me when I called to check on my photo center order and confirmed he received the order. He even called me when it was ready. They did a great job and made the whole experience a pleasant one!
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March 2025 by Nikki Kunkle
Staff appeared helpful but were not. When I complained my cvs card was no longer on my phone I was told it was removed according to HIPA protection 🤷♀️. I also said I had not been able to get a receipt with coupons😢😢😢. I had asked the Manager where to find “hairspray”. He told me “on the LEFT”….it happened to be on “the RIGHT”. I pointed that out as a point of frustration 🤯 and he retorted …hairspray “is on the left and salon products are on the right!!! My product was Paul Mitchell Freeze and Shine“. He gruffly accused me of taking my frustration out on him. I apologized. Then my debit card got denied twice and I was further frustrated!!! He gave me 40% off of my hair spray but I was less than satisfied with how I was treated 😢😢😢
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January 2025 by Alice Jensen
For several years, I have enjoyed excellent customer assistance at the Signal Mountain CVS. Both the pharmacy staff and the front of store staff have been knowledgeable, helpful and pleasant. Last week I had difficulties with a mail order prescription. The pharmacy staff walked me through the steps to solve my problem before the snow arrived. I very much appreciate how understanding, patient and supportive they were as I was panicking.
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October 2024 by Shannon B.
The worst experience in pharmacy customer service. Waited behind a chatty woman at the register for a bit, then as they continued their lengthy transaction, a pharmacy worker comes out yelling at me in the most demeaning tone “ma’am, ma’am! we close for lunch at 1:30!” (as though I was supposed to know what their “lunch hours” were, no indication anywhere I could find). Looked at my watch and it was 1:30 on the dot. Unbelievable the level of rudeness. Will be moving my scripts elsewhere.
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August 2024 by Daniel Roberts
I truly don’t think you could have a nicer, cooler, or more helpful staff than they have here. I mean seriously… they are so wonderful. Chris the pharmacist is the man! Nicest guy you could meet, so helpful as well.
I forgot something at the counter one time, and he literally grabbed it himself and ran all the way out to the parking lot and caught me by the car to give it to me.
Sierra is beyond cool. Always remembers you and always seams happy to see you and help you. Same with Kai, always so friendly. The entire staff is wonderful. 11/10 would recommend!
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June 2024 by Sherry Duncan Moss
Well stocked, friendly employees
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November 2023 by quantumlight2 universe
Pharmacist (brunette and glasses) has selfish self centered arrogant superiority complex with a condescending derogative approach to the customer . I politely explained that I had called my doctor I couldn't get through to anyone and it's automated system told me that they are now allowing the pharmacies to now digitally submit a prescription renewal. She ended up condescendingly saying to me " the magic word to get through to a pharmacist is say speak to a pharmacist " ! Even though I never told her I called the "pharmacy" I told her I called my "doctor" to renew my prescription! She just acted like I was the one that was an idiot. What a lame pathetic uncalled for experience .
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September 2023 by Nikki Morrison
My stars are for gentleman working the front. So kind and generous he deserves a raise. Thank you so much for calming this mamas heart today.
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August 2023 by Rodger Castleberry
Too high prices and faulty communication
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August 2023 by Lisa Burris
Always clean and well stocked.
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August 2023 by D LR
The middle aged, long haired brunette pharmacist’s assistant at drive through is extremely rude. I understand policy regarding a drive through and the need to expedite customers in a drive through. Sometimes…you know the old saying, it isn’t what you say but how you say it? So very very rude. I went inside two days later, and the pharmacist nearly condoned her actions. I’m switching my family’s prescription elsewhere. I’m tired of how CVS treats their loyal customers. Good Bye CVS!!!!!!
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March 2023 by Tammie Madaris
If I could give less stars I would. 1 month ago I picked up my thyroid medicine, after noticing I had only a 30 day supply I assumed more refills. I looked for how many refills and just then noticed I should have received 90 days. After calling the Pharmacist he stated he had a screenshot of my prescription and I received 90 pills. I don't know who took the screenshot, but as I stated how could I have dropped exactly 60 pills. . I along with my insurance company now have to pay for the rest of my pills. Something is very wrong and it needs to be looked into. Mistakes happen, but this is upsetting to me. I was basically called a liar by this pharmacist. How do you drop 60 pills without noticing you dropped 60, exactly 60 pills. Now my insurance as well as myself will be charged again.
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February 2023 by R Y
Staff is rude and unprofessional. Won't accept insurance card for prescription pickup when by law it's accepted. Would go somewhere else
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January 2023 by Debbie Rice
The middle aged, long haired brunette pharmacist’s assistant at drive through is extremely rude. I understand policy regarding a drive through and the need to expedite customers in a drive through. Sometimes…you know the old saying, it isn’t what you say but how you say it? So very very rude. I went inside two days later, and the pharmacist nearly condoned her actions. I’m switching my family’s prescription elsewhere. I’m tired of how CVS treats their loyal customers. Good Bye CVS!!!!!!
