-
November 2023 by lisa rivas
I have worn glasses for over 20 years and I have never had an eye experience like this one. No other eyeglasses representative ever explained about the size/width of the glasses I needed or about the importance of the bridge and even the style of glasses that fit my face shape. Paula, who works at the Smyrna, TN America’s Best, went above and beyond her job duties and I recommend her highly to assist you if you need to purchase a pair of glasses. Extremely happy with this transaction!
-
October 2023 by steve uria
These guys are the best, here's why. one of the legs on my ray bans broke off and went missing, came in looking to see if they had a replacement or a way to order a replacement leg.Didn't have spare legs for me nor a way to get them ordered, but even better.The store manager was the one who took care of me. this man literally went in the back, grabbed 2 boxes of brand new returned glasses (some raybans), and said pick one. none of the legs fit so he got the pair of rayabans I liked most, took the legs off, FILED DOWN THE FREAKIN HINGES (the old school way), and made them fit onto my frames.on top of all that he didn't charge me for anything (the legs alone cost $75 directly from rayban) and the staff had a very nice work environment/work relationship. everyone was awesome, especially the manager. (sorry to the manager for the long overdue review. I told you I would do it.)service and satisfaction 11/10, highly recommend
-
September 2023 by Kevin Lawson
This was my first experience to have an eye exam, make my selection for frames and then decide what was my best option for the lenses. Carl and his team were GREAT to work with. I would highly recommend this store to anyone. Thank you for making my first experience easy and enjoyable.
-
August 2023 by Marianne Morrissey
I was pleasantly surprised. I booked a digital DR. appointment because it was the soonest I could get on a Saturday and my glasses were broken (and really old anyway). I was impressed with how well the visit went! My prescriptions are absolutely perfect, contacts and glasses. Now for purchasing the glasses and contacts: I forget the gentleman’s name (Saturday 8/5), but he worked with me to get every discount and put everything through insurance. I did not feel ripped off at all. I ended up getting two pairs of RayBan glasses and two boxes of contacts for what it used to cost me to purchase one pair of RayBan glasses at LensCrafters. Thanks for the great service and helpfulness!
-
August 2023 by Chynaesa Turnipseed
Mrs. Paula was Awesome!! Best service in all the years I've come to Americas Best. Will definitely return each and every time looking for her!! In and out very quickly and glasses came back pretty quickly as well!!! Thank you guys!!
-
August 2023 by Recovery Queen
I love this location! My remote appointment was awesome! Really nice Dr! Best part was the staff! Especially Kelly, she was super nice and friendly! She made me so comfortable!! I’ll be back!!
-
July 2023 by Georgian Springen
I needed a new pair of glasses. I didn’t have an appointment but I waited less than 5 minutes before Paula took care of me. She took the time to explain all my different options and helped me with my insurance. I was very impressed with her knowledge and the amount of money she was able to save me.
-
July 2023 by Lisa M.
Wow, scheduled our appointments 2 weeks out, did all the online paperwork, only to have the store call us the day before and ask if we were "ok with seeing a "remote" doctor" - seriously -for an eye exam?? Would not have mattered anyway if you have any "health conditions" they won't do it that way anyway - now it's too late to get appointments elsewhere on Saturday - this place infuriated me the last time because of the smothering dictatorial "mask" policy - will not ever darken their doors - pitiful!
-
July 2023 by Ashley Porter
Ms. Paula and Ms. Becki Zambrano were very thorough in their explanation of my eye exam and prescription options and both were extremely nice despite the office being busy. Also, they have a good selection of glasses. I would highly recommend and look forward to future appointments.
-
June 2023 by Rae Torres
America's Best has a great selection of frames, and the doctor is excellent. However, I am writing this review primarily to call attention to Paula, the employee who helped me pick out my glasses, figure out pricing and insurance, and determine what would be most helpful for me in my profession (blue light vs. glare, for example). Paula is so attentive and patient, and she will take the time to sit with you and discuss all of your best options, from what your preference is in terms of style to the best bang for your buck with your insurance. She is so kind and so personable. I will never go anywhere else because Paula is just incomparable!
-
June 2023 by Pat Johnson
Was able to get an appt within 2 weeks. Had it today (5/15) and it was super. Dr. Rebecca Zambrano was very professional. She explained things very clearly and concisely. The selection of frames was very large and price expectional. I used to go to Len Crafters and would have never gotten 2 pairs of glass like I got today with prices I paid today.. When talking about updated frame wear, you guys had them. Paula, lady that did my fitting is super. Nice, friendly, and showed concerned, making sure I was happy with my selections. Gave me time, and I did not feel rushed. America's Best was indeed best choice and purchase I'd made in a long time. This was not just a new pair of shoes or purse but a investment for my eye care and I'm very happy.Thank you America's BestPatricia L Johnson
-
June 2023 by Patricia Knight
Mr. Carl was so awesome in getting my son's frames replaced. Mr. Ed was awesome in getting my frames repaired in 30 minutes. Very friendly recommend them to everyone.
-
June 2023 by Brandon Beard
Talk about customer service! These guys are fun, funny, and make everything enjoyable. Thanks guys!
-
May 2023 by Janice Brown
I have purchase 2 pairs of glasses and I love both. Paula was my sales person both times and she is great ? Also customer service is helpful and friendly. I recommend others to check them out!
-
May 2023 by Fatou Kamateh
Paula was such a big help! Joining the club helped me save so much money. Ash informed me about different deals, which is appreciate. Will definitely continue coming here :)
