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January 2024 by Marc Michaelson
The scoop I received was smaller than a child’s scoop. The ice cream was sort of soft and the employee acted like he was doing me a favor by waiting on me.
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December 2023 by Kim P.
We waited in the drive thru for 10 min and no one could take an order. we have not had a decent experience here in over a year. Tonight was our last shot.
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November 2023 by That Director Guy
Ordered the vegan option (the only one they have) and sure enough it contained dairy. I know it’s an ice cream place, but come on, if you’re gonna include everyone by putting a vegan option on your menu, the least you can do is maintain the one option you have. Degenerates.
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October 2023 by Paul
Closed on a hot Saturday afternoon. Boooioo
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September 2023 by Heicell Maldonado
They’re not able to serve ice cream cause they only have one employee who doesn’t want to work
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September 2023 by Elizabeth Evans
0 stars. I ordered 2 quarts of lemon sorbet and received 1 quart all ice cream, and the other about 1/4 sorbet on the bottom. If you don't have it, okay. But to deliberately and willfully give me something other than I ordered? So so so disappointing. Never again.
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September 2023 by Shelly Borja
Worst experience ever. The drive-thru person was very unfriendly. It seems he needs some training in good customer service.We ordered two large milkshakes and mine had a piece of hair in it...so disgusting. I had to throw the rest of the shake away for obvious reasons. What a waste of money.
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September 2023 by Chey R
7:32 on a Sunday and I was told they don’t serve ice cream because they are about to close… but they don’t close until 10What ice cream place doesn’t serve ice cream.
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September 2023 by Kayla Mitchell
I'm aware that I sound like a Karen, but that being said.. we are an ice cream family. The kids like the creature cups so we keep giving this place a shot. The children that run this location need better training. Over the past several times we have been here they have gotten orders wrong and been rude while talking orders. They also close the lobby early or altogether.
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August 2023 by karla mayorga
Was there 1 hour before they closed and they said they couldn’t prepare anything because they were about to be close. Asked for a banana royal but the spatula was already washed so they couldn’t serve it. Basking Robbins Smyrna- close early if you still will deny service to customer.
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August 2023 by -liv-
long line and the cashier attended people that had just came in and we had been waiting for 1 hour and a half .
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July 2023 by Bethy Perkins
Didn’t have any of the flavors on the website. Very disappointing.
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July 2023 by Martina Alissa
They were out of bananas for the banana royale, no waffle bowls it must not have been anything in there because I didn’t get a spoon, receipt or napkins. All I got was 2 scoops old fashioned butter pecan in a paper bowl that were not really 2 scoops and a lot of attitude!
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July 2023 by Neveen Iskandar
The store was closed on 9o'clock although They set 10 o'clock online
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June 2023 by Katie Wade
Just tried to go to this location at 7:30pm on Friday, June 23, 2023. There were several employees working. I stood with my two kids for over 15 minutes and wasn't even acknowledged by any employee. Several were standing around on their phone. Finally someone got to me and I asked for a sample, she grabbed a dirty sample spoon. Left without buying anything and I won't be back. Hire better people.
