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November 2023 by Jason Doyle
Tina M. The store doesn't know a non Tennessee resident can sell a gun in Tennessee. She needs to be educated on the laws.
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November 2023 by Tricia Duke
I would like to speak to a manager. The black lady and white guy Ethan GOT VERY HOSTIL WHEN THEY CHARGED MY 60 EXTRA DOLLARS ON A TABLET THAT 120.00 AND I ASKED WHY AMD THEY GOT GHETTO WITH ME AND HATEFUL. THIS WAS AFTER TRYING TO SELL ME AN APPLE TABLET THAT THEY COULD NOT GET INTO. IT WAS LOCKED WITJ NO CODE!!!! BEWARE THEYBSELL BAD PRODUCTS HAVE BAD ATTITUDES ANS THE BLACK LADY WHO SAYS SHE IS THE MANAGER SHOULD BE FORED ALONG WITH ETHAN THE WHITE GUY WHO TROED TO SELL ME A LICKED ITEM AND OVER CHARHED ME ON A TABLET THATBWAS Q20 WITH 60.00 IN TAX!!! PKKKK
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August 2023 by tIFFANY haynor
They have always done great by me, and my family. Today's encounter was a great one again, Ms. Tina is sweet, and the fella was very helpful too!
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August 2023 by jesse brumit
the rude old wrinkly black lady with the embarrassing wig is an issue. i’ve seen her speak incredibly condescendingly towards other customers including myself. just because you’re bitter doesn’t mean you get to take it out on others, INCLUDING your employees as well. she’s quite miserable and will lowball you any chance simply because if it. avoid her, look for literally any other employee. she’ll literally laugh at you when she doesn’t understand or know what you brought in. the ignorance is insane, but her pride in her ignorance just makes you feel sorry for her. at least she’s already one foot in the grave. good riddance!
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July 2023 by Dick Juice
This pawn shop has the deals! They were very professional and had GREAT products. A MUST see!
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July 2023 by PTTP KiBa
Sad to see employees that don't have a clue on what they are selling..smh. Also they can't perform separate pay process. And they didn't even offer a solutions. I had the answer but that's not my job. I walked out! Mainly this same lady employee tried to sell sneakers to my 10 year old..lol smh. I said you buying them! Kids don't have purchasing power id10t!
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June 2023 by Bridgett Fish
This pawn shop is the worst I've ever been to! Arrived 8 minutes before closing and the door was locked! Customers still in the store then when the male associate with long brown hair pulled into a bun came to the door to let customers out was EXTREMELY RUDE and had a VERY bad attitude when sayijg theu were closed! When asked if they closed at 5:50 or 6 confirmed closing was at 6. I showed him the time was 5:56 (because we stood at the door for 5 minutes waiting on someone to come to the door) He looked at my husband and I rolled his eyes proceeded to ask the manager an older black woman with a Bob style hair cut if they were closed and she said they were closed shut and locked the door in my face! Wow is this really how business is done? With the attitude these people had I guarantee if confronted about it by another manager or General manager they will lie and say that's not how my husband and I were treated or what happened at all and will proceed to make it out as we are disgruntled customers not getting what they want and leaving a bad review. It's very sad how an associate can treat a customer and then the customer is seen as wrong.
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June 2023 by Ricky
The black lady there with the 70s hairstyle told me things I paid for might be fake. When in reality she's just a ruse person with a little bit of power.
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June 2023 by Bridgett Andrews
This pawn shop is the worst I've ever been to! Arrived 8 minutes before closing and the door was locked! Customers still in the store then when the male associate with long brown hair pulled into a bun came to the door to let customers out was EXTREMELY RUDE and had a VERY bad attitude when sayijg theu were closed! When asked if they closed at 5:50 or 6 confirmed closing was at 6. I showed him the time was 5:56 (because we stood at the door for 5 minutes waiting on someone to come to the door) He looked at my husband and I rolled his eyes proceeded to ask the manager an older black woman with a Bob style hair cut if they were closed and she said they were closed shut and locked the door in my face! Wow is this really how business is done? With the attitude these people had I guarantee if confronted about it by another manager or General manager they will lie and say that's not how my husband and I were treated or what happened at all and will proceed to make it out as we are disgruntled customers not getting what they want and leaving a bad review. It's very sad how an associate can treat a customer and then the customer is seen as wrong.
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April 2023 by B Good
Wow. Quite literally the most ignorant people. Trying to get them to answer simple questions is honestly a difficult task. I told them I had a wide array of items left over from a garage sale and asked if there was any particular items they’d be interested in looking at. I explained there’s no way I can fit a garage full of stuff in my suv and somehow this did not compute with them. Second time this place has been rude/unprofessional with me. I don’t need the money so I feel for anyone who does need money and tries using them. There are far better pawn shops around Smyrna, go anywhere but here.
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March 2023 by Sossa Batmane
Long story short I bought a $120 AirPods Pro’s and they worked fine until they didn’t. For some reason they don’t connect unless they’re on a charger and I didn’t think I needed to buy a protection plan because pawnshop shouldn’t sell faulty devices and should be doing thorough testing to ensure they don’t sell bad products. I called and they were rude and I didn’t even want my money back just wanted another pair of headphones. I wouldn’t recommend buying ANY ELECTRONICS from here!!! Horrible customer service I mean it is in the hood but that shouldn’t excuse their lack of customer service and probably fraudulent working devices.
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March 2023 by Angela McCarter
Chantal is a beautiful and wonderful sales woman and went above and beyond her job description to help me and made my purchase experience the best i will be back!!!best.
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March 2023 by Azalea Brown
Daisy and Tina were very very helpful and very kind and made my experience enjoyable and I will be coming here again nd I will referral my friends here as well thanks again ladies ☺️
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January 2023 by Kerolos Nady
i’ve been there a couple of times the guys down there made it easy to find what i was looking for. Great customer service! josh was very helpful he went out of his way to make sure i got what i came for!
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January 2023 by Darius Denton
Great customer service we received fast and friendly i would highly recommend this location for anyone seeking loan or pawn products. Ms. Tina the customer service rep was very helpful and insightful and got us together good