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April 2023 by TC Tennessee
I've been a customer going on 7 years now. Never a problem, great security surveillance, easy in/out, grounds kept up, and here is a hint. If you pay your bill on time every month consistently, they won't raise your price!?
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April 2023 by Sandra Clendenon
Very friendly staff and prices much more reasonable prices! Changed from another local storage who raised the rent every time you turn around. Very nice people to deal with!’
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January 2023 by Shannon Thompson
Sam Coleman the owner is a very nice guy. His staff is very friendly and very knowledgeable of their job. I have been with them since 2011 and I have never had any issues with anything. I highly recommend Pack Rat Mini Storage in Smyrna Tn.
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January 2023 by sherri miller
Love Pack Rat Mini Storage . I have been here since 2017 and will keep this unit as long as I am in Smyrna .
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December 2022 by Karen Roberts
Thank you, Amanda for being patient while I tried to decide what unit was right for me! I made my choice with absolutely no pressure. The prices are great as well as the location. It took less than 15 minutes! I look forward to seeing your smiling face each month. I highly recommend Pack Rat Storage.
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December 2022 by Danny Thompson
Very clean and courteous. Amanda was tremendous in assisting me. I highly recommend these people .
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October 2022 by Jamario Elliott
Very reliable and affordable for the space I need. Also they’re very clean and friendly
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February 2022 by Michael Maxwell
Great people and the storage units are inexpensive I recommend this place to store your belongings and know it will be safe
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December 2021 by Maggie C.
I have been with the company for 5 years as a customer. I haven't had any problems until the last two years. They have auto drafted my account for the past 4 years and I have had no problems. The last two years every time at the end of the year somehow my account gets skipped in the batch to be autudrafred. Not by my doing. I called my bank who said that there should have been no problem with them auto drafting. I have the same last name as someone else and it happens when the person that does the billing is on vacation, they double charge me at the end of the year every time. One for the skipped month that was missed (not on my part) and one for the month that I owed. So close two payments came out at once for a total of an unexpected $500 during Christmas. I have tried to resolve this via email and even came in to talk to someone who said he would have the manager respond. She never did. This is incredibly frustrating as I am now BROKE BROKE during the holidays. I even asked last year, "how do we ensure this doesn't happen again?" And it STILL happened for the second year in a row. I am disappointed with this whole situation and am asking the manager to resolve this. Nobody has gotten back to me. I will update accordingly with how they resolve this issue.
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June 2021 by Stewart Conradi
A little pricey, bit overall pretty good.
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March 2021 by Yoss G
Hey my name is Victor and I recently rented a storage room in January. This place is incredible it had all the space I need and extra room! The staff is friendly and the whole process usually takes about 10 minutes until you can access your storage. You can come in basically anytime you want which is the best part for me since I work long hours. They also offer great insurance coverage. I 100% recommend!
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February 2021 by Angel Marie
Amazing staff and prices !!
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August 2020 by Phoebe M E.
I will give one star because the owner, Sam was very nice to me over the phone and in person. I got a small unit for a decent price. The problem was when I returned the following day to organize my things to find cockroaches crawling all over my belongings and scurrying back into the walls when I approached my things. I am absolutely disgusted with the conditions of these units. I was offered a different unit, but if there are roaches all over my things In one, what good is moving to another unit? I was told, "well that happens from time to time. We don't see it often but it has happened before." He proceeded to tell me that it wasn't my fault, so that tells me I'm not the only one who has dealt with this and it is a reoccurring problem.. I got a full refund but didn't get comped for bug bombs or for having to take all of my things to a laundry mat, in fear of transporting the bugs back to my home. Buyer beware! The cockroach the cockroach La cucaracha, la cucaracha Can no longer walk Ya no puede caminar Because it does not have, because it lacks Porque no tiene, porque le falta A leg to walk Una pata para andar A large cockroach Una cucaracha grande Strolls in the kitchen Se pasea en la cocina And my mother's flip flop Y la chancla de mi madre He has removed a leg Le ha quitado una patita The cockroach the cockroach La cucaracha, la cucaracha Can no longer walk Ya no puede caminar Because it does not have, because it lacks Porque no tiene, porque le falta A leg to walk Una pata para andar This lame cockroach Esta coja cucaracha Never give up Nunca se da por vencida And even if one leg is missing Y aunque le falte una pata Always dance in the kitchen Baila siempre en la cocina He has such a bad leg Tiene tanta mala pata This poor miss Esta pobre señorita That my father with his flip flop Que mi padre con su chancla He has removed another leg Le ha quitado otra patita The cockroach the cockroach La cucaracha, la cucaracha Can no longer walk Ya no puede caminar Because it does not have, because it lacks Porque no tiene, porque le falta The two back legs Las dos patitas de atrás Angry and very upset Enfadada y muy molesta She called all her friends Llamó a todas sus amigas "Oh, soon we will have a party "Ay, pronto haremos una fiesta In the middle of the kitchen " (or storage unit) En medio de la cocina" The cockroach the cockroach La cucaracha, la cucaracha Can no longer walk Ya no puede caminar Because it does not have, because it lacks Porque no tiene, porque le falta The two back legs Las dos patitas de atrás Cockroaches, cockroaches Las cucarachas, las cucarachas They never stop dancing Nunca paran de bailar Although they do not have, although they lack Aunque no tengan, aunque les falten The two back legs Las dos patitas de atrás It's over Se acabó
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July 2020 by Connie Staggs
SMYRNA LOCATION - Faron and the owner were both EXCEPTIONAL. I had lots of questions and had to call back a few times. The service on the phone by Faron was great. When I decided to sign up for the unit, the owner agreed to stay late for me. Very patient. Let me see all the units. Answered my many, many questions. Patiently allowed me time to review the paperwork. I could not have asked for better service. The unit itself and the grounds overall were very clean and well kept. I highly recommend the Smyrna location, which is very conveniently located just a block off of Sam Ridley Parkway.
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June 2020 by Frank Suarez
Just joined the RV parking family in Smyrna and from the moment I dropped in, all the staff have been amazing! What a great location and great help from everyone. Security is good and I feel that my RV is in good hands when we aren’t on the road. Looking forward to a great tenure here. Thanks all!
