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February 2024 by Jamie W.
Scheduled an appt online for a drug test for a new job. Scheduled for 10:10am, showed up at 10am as instructed. Signed in at kiosk and sat in the 20x15 waiting area with 6 other people. At 10:25 the 9:40 appt was taken back. I honestly don't understand how you run 45 minutes behind at a place that has no front desk personnel, auto scanning of ID and Insurance cards, online appt scheduling. All this automation should add efficiency to the process. The lady working was nice enough... she seemed to be the only one working which might explain the wait. An hour later, I was done. The point here is be prepared to wait an hour for your 10 min appt as the process here seems to be lacking.
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November 2023 by Mike Hardy
After confirming my 12:40 appointment the night prior I drove 40 minutes to Smyrna to read a sign that said “Closed Sorry For Any Inconvenience.” This place is terrible and unprofessional! Received a text at 12:30 notifying me my appointment was cancelled. ?
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May 2023 by Ashley Fletcher
The check-in process was super easy. They sent me a reminder text the day before. I waited less than five minutes to get in. Cheryl is efficient, professional and I have to say the vibe in the office was just very relaxing. There was jazz music playing, nice lighting, and Cheryl absolutely went above and beyond for her job. All the equipment was brand new. I would absolutely recommend this facility.!
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May 2023 by Jacqui Quinlan
Cheryl went above and beyond. I love going to quest for my blood work because its always covered by my insurance. I had forgot my lab work sheet and I was able to email a PDF to them. Thankful that I didn’t have to reschedule.
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May 2023 by Faith Reed
They lost my mother's labs and delayed her chemo treatment and there national service center was useless and transferred me to a number that disconnected me and upon call back they said that part was closed and they couldn't help me.
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May 2023 by Nick V
Only time I've ever had my veins bruised this badly. Unskilled.
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March 2023 by Real Change
Terrible customer service lazy just all around bad at there job stop hiring people like this for professional jobs
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December 2022 by JaQuita Stewart
I went in last week for a blood test. I prescheduled a appointment and prepaid online. I came in on time, signed in and took a seat. Another guy comes in a few minutes and also proceeds to sign in. The lab worker comes to the front asked what we were here for. She asked me and I told her I have and appointment. She asked me again and I said a thyroid test. My problem is: if I already scheduled an appointment which has all my information on it , why not look at that to determine why im here vs. asking me? Also, there is another person present in the room with us, I shouldnt be forced to state what type of test im getting. That’s personal to me. Im happy I was able to get the test I needed but I won’t be back.
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December 2022 by JluvsL C
Horrible..Came in about 15mins before my appt time and waited and they let 5 walk ins that clearly stated walk ins on the board go before me at my scheduled appt time..The room for waiting is small no place to sit and there's no one ever at the window and no kind of customer service, won't be back again!
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December 2021 by Rachel Lau
Erica was AMAZING! I have a horrible phobia of needles and she was so kind and compassionate. She was one of the best if not the best I've had draw my blood. Best place if you are scared of needles or tend to pass out when getting your blood drawn. She was wonderful and right on top of everything! Very kind and just a lovely person. 10/10 recommend!
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December 2021 by Phyllis Phifer
I brought my mentally challenged daughter for a blood draw yesterday. Wanda drew her blood expertly, she was very efficient and I felt like she went above and beyond for us! I would definitely recommend her!!
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December 2021 by Quisha TV
In and out in 15 minutes literally. Erika was great and kind , talked me through getting my blood work , which I was nervous about . Definitely will return if I’m needed to do anymore labs .
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December 2021 by Katherine Stephens
Erica is so great - I am terrified of needles and she went way above and beyond to help. Everything was very clean and organized and I went right in on time for my appointment.
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December 2021 by Paul Bengtson
Made an appointment from my doctor and this place does not have any together I waited hour and a half. They made me call my doctor before they would do anything. What a joke of a place.
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December 2021 by Janisha Bryant
Room full of patients with only one worker to do everything? Very unprofessional.
