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April 2024 by Reza Wiltshire
Customer service is everything, and Melanie is the best of the best! Thanks, Mel.❤️
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April 2024 by Stan Byme
Walked in for the first time in a Red Wing store was greeted by salesperson named Tim was very helpful and knowledgeable in every product in the store and got me to my perfect pair of boots. I'm very happy with my experience in the shop and would recommend to anyone looking for a very high quality boot. Now a red wing customer for life.
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April 2024 by Robert Peden
She was wonderful
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January 2024 by Travis Shearer
Walked into the Smyrna Red Wing store today to get a hands on feel of the heritage boots I’ve been looking at online. Lindsey the fit specialist was very helpful and informative. She helped measure my feet and provided options. I ended up walking out with the heritage iron rangers and am looking forward to years of wear ahead. I’m no stranger to American footwear that is made in the USA, but this is my first pair of Red Wings. 5 stars for Lindsey and Red Wing!
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December 2023 by DANNY WILLIAMS
Ordered on Tuesday, arrived on Wednesday. That’s quick.4470 Boot needs to stay as an available product, and don’t WOKE change a thing. I ordered these boots before you ran out, and didn’t even need them. Afraid a good boot was going to be lost forever.Thank you
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December 2023 by Caden Wentworth
I went here with my brother this weekend and received the some of the best customer service I’ve seen. Lindsay helped both of us scan our feet and find the perfect shoes and insoles. My brother wears a size 14 wide and they actually had his size for boots, insoles, and socks! He hadn’t experienced that since he was a teenager. If you have big feet, Red Wings might have what you need IN STORE. Lindsay spent over half an hour with us, and by the end of our visit, I can say that I have the most comfortable shoe I’ve ever walked on. I got the Ecolite shoes with the Quadrex insole, and two pairs of premium socks. 100% satisfied and I will never buy anything other than redwings. Amazing shoes, with better customer service!
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December 2023 by Bruce Harvey
I had purchased a pair of PPE shoes and the left one had broken down and was irritating my toe on my left foot. The manager agreed that he could feel a ridge or something that would cause the issue. He suggested a different pair of shoes which I agreed with. He put the warranty claim in and I walked out with a new pair.
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December 2023 by alonzo smith
It was a great experience for me when I arrived. With the technology that they have got everything right my exact shoe size and the right insoles
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November 2023 by Laurie
The clerks his name has slipped my mind. But he was very professional and knowledgeable. He got me exactly what I needed. And on my way in a time manner. I wish everyone was this courteous. Oh I love my boots and the socks.
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November 2023 by Anthony Garcia
I walked in looking for a boot. Lindsey helped me find the correct boot and made sure I picked out the correct insoles. She was extremely pleasant very knowledgeable and professional.
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October 2023 by Joe Griffin
The quality of the boots is great, the service and repair quality is abysmal. I brought my boots in on Sat Sept 30th for repair on the BOA laces. I was told they'd be done by Tuesday. I called when I got off work Tuesday and was told they hadn't even started on them. Then they hung up on me. I had to go out of town after work on Wednesday, so I ended up having to get them on Wednesday before I left. Imagine my surprise when I tried to put them on only to discover that they'd put on the wrong laces and my foot couldn't fit inside anymore and the laces weren't even routed properly.Tl;dr: the shoes are good, but the employees are lazy and their repairs are shoddy.
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August 2023 by Matt Costa
Excellent customer service. The boots are the best in the business and I'm happy to have a new pair.
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August 2023 by Sara Lucas
They would not honor what my husbands company had allowed. Does not have a clear understanding on how it works. If you live hours away, save your gas and time.
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August 2023 by Clark Wakham
This is a different type of shoe store. High standard of service and quality. It really has an old school tailor feel. The gentleman I worked with really seemed to know what he was doing. It’s expensive but it’s worth it. I’ll definitely be using redwing for all my future boot needs
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July 2023 by t vw
employees are always helpful . sometimes the place is busy mainly because it is the only Redwing store in Rutherford County