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May 2023 by AHW
We had an equity line of credit with Sun Trust. When Truist bought Sun Trust, that ended and we were contacted by Truist to establish a new equity line of çredit. We set up a new line and received a statement listing a line of credit. Now we have gotten three messages about mortgage insurance!!! I believe that a mortgage is viewed differently by a credit bureau. We never used the other çredit line, it's just for emergencies, and plan on ùsing this one the same. Sure wish we had Sun Trust back.
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September 2022 by Sandy Ramzy
Youstina was the lady who helped me a few days ago, and she was very kind and patient. She explained everything thoroughly and when I had questions she answered them straight away! Go see Youstina for amazing service!
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September 2022 by shery abona
I went to Truist bank and it was really helpful people there especially a lady she was really helpful and nice here name is Youstina. I really recommend her she’s awesome. Go Truist and ask about her.
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September 2022 by Michael Abraham
I really appreciate this brach and especially Youstina. She’s really hard worker she helped get my business done and she talked to me about how to invest my money in Truist bank.
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September 2022 by Basem Abraham
Youstina she’s good helper help her clients
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April 2022 by Casandra Cowan Langley
Horrible customer care service. I sat in the drive thur line waiting for 20+ minutes. No one came on the intercom to greet me. I had to push the call button to get help. She said she has two customers in front of me so I waited. After about 20+ minutes, I I finally started pushing the call button to get my cards back so that I could go to another branch. No response. Tried to call the branch, got the voicemail. It took another 5 minutes to get cards back so that I could drive to another branch.
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March 2022 by Casandra Cowan
Horrible customer care service. I sat in the drive thur line waiting for 20+ minutes. No one came on the intercom to greet me. I had to push the call button to get help. She said she has two customers in front of me so I waited. After about 20+ minutes, I I finally started pushing the call button to get my cards back so that I could go to another branch. No response. Tried to call the branch, got the voicemail. It took another 5 minutes to get cards back so that I could drive to another branch.
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February 2022 by George S.
Needed papers notarized only one officers to do this . The wait would have been over a hour , decided to try another business done in five minutes.
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February 2022 by Heather Smith
This branch has become a joke. They rarely unlock the doors on a Saturday when they clearly state that the lobby is open. Going through the drive thru takes at least 30 minutes. Today, nothing is open. Can't even make a deposit in the atm. I hope this branch is shutting down, may as well at this point.
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September 2021 by Beast Turtle000
I would like to send my appreciation to the branch leader matt jordan. Words can’t describe how kind and helpful he is. Our business was going through hardship during covid. Matt was there every time to help patiently and sympathize with our pain. Matt helped my husband go through the phase of hardship without ever getting frustrated with him asking the same questions over and over. Thank you dear Matt . Please have upper management recognize their great focus among them and appreciate them properly.
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September 2021 by Narmin Babanzadeh
I would like to send my appreciation to the branch leader matt jordan. Words can’t describe how kind and helpful he is. Our business was going through hardship during covid. Matt was there every time to help patiently and sympathize with our pain. Matt helped my husband go through the phase of hardship without ever getting frustrated with him asking the same questions over and over. Thank you dear Matt . Please have upper management recognize their great focus among them and appreciate them properly.
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April 2021 by J
At the Lowry st location Constance Hill has been the best help to me and I’ve been banking there over 40 years even when it was Mid South Bank & Trust back in the day. It’s been a struggle since BB&T merged but Constance has helped with the struggles every time. She is so nice, pleasant to talk with and takes care of it. Suntrust needs to take notice of great employees like Constance!
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January 2021 by Justin Rubio - DMC Owner (Donelson Massage Center)
Update 12/27/2018I have been working with Constance Hill at the Smyrna SunTrust and she always looks out for my best interest! She is very friendly and customer service oriented and makes my experiences go smooth and stress free. She also makes my money make money due to her suggestions. Thank you Constance and SunTrust!I've always had a good experience with SunTrust. Although I've learned to really double check my check deposits cause they will enter whatever you write down on it. Once they made a error and I caught it on the deposit slip and I went back in the bank and told them they said that they double check all the check deposits at the end of the night and that they would have caught the error. So now I'm very careful to check all my deposits however the bank usually has no lines and friendly customer service and I love the online app for my phone and the online portal on my computer is extremely convenient. Overall I am a very happy SunTrust Bank customerFrom Justin Rubio owner of Donelson Massage Center located at 2334 Lebanon Pike Nashville TN 37214
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January 2021 by Sergeant B Obvious
A good leader knows his job and able to perform all the duties of thier subordinates.So if I ever had any thought of becoming a SunTrust customer this branch ended it. Mom needed a notary so here's the brake-down.1 inside teller, 1 drive through teller, a loan officer who is doing everything else, and a Branch manager doing as little as possible. Evidently the Branch manager can't do notary.He did interupt the one lady doing everything to talk to the customers she was trying to get done. A manager who can't do what his subordinates are expected to do, isn't a leader he's just a over titled over paid wannabe.
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November 2020 by Jean Dixon
Fast. Easy. Helpful