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March 2024 by Emily s.
Came in there to see if they can help with my phone battery , one of the employees glanced at my phone for 1 second without giving me the chance to fully communicate with me about the situation and how it can be resolved and just told me to go to their competitor T-Mobile so they could help ? Don't really get how sending me to your competitor is good business but no worries I will not return .
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February 2024 by tech guy
Lazy staff. I felt like I was working for them. Verizon needs a better customer service trainer.
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December 2023 by Nayeebah Mejia
Terrible customer service. Walked in and stood there for about 15 minutes and not a soul acknowledged me. Not a "hello" or a "we'll be right with you." I was really looking forward to purchasing a new phone today, but I guess I'll just go home and use the app while looking at pictures on google of Verizon workers, it'll be a more personal experience than this store has to offer.
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November 2023 by Jose P.
The worst service in general the selle me sometimes that they don't have and then Maikol the district manager said they will give me a credit on it for $1544 dollars is been three months and they still don't even putting notes on costumer service this is actually a nightmare because they just pass the ball and it's nobody fault if you want to get a fraud in your live switch with Verizon
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November 2023 by Melissa Oakley
We had the best experience at the Smyrna, TN Verizon. Brandon Morrison greeted us at the door and helped us immediately. We did arrive right at opening time, so not many customers ahead of us. Brandon was pleasant and very thorough. Highly recommend!
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November 2023 by Orson Steward
The "Devil" is in the details...I went to the Verizon store in Smyrna for some technical assistance with my phone and they were unable to resolve it and I'm not bothered because it was a tricky one.I asked them to show me some new phones and was going to get the latest model of the current phone I have based upon an advertisement I received indicating I could get a free phone.I was okay with paying the taxes on the phone and I did not necessarily like some additional fees they had but was still going to move forward.The last draw when was when they were going to charge me $29 to transfer my apps to my new phone when that used to be free I've had it done several times before.That free phone was going to be about $160 at the door give or take and I had had all I could take from Verizon and walked out the door with the same phone I came in there with.
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November 2023 by Donna Henn
If I could give them no stars I sure would. I went in there last thursday night before 5. The customer Service of verizon told me that I had an upgrade and I could trade in an older phone for it. They told me no, so I called customer service back while at the store and asked for a supervisor. By the time I got off the phone e it was 6:54 and they refused to sell me a phone. Told me all phones were locked up for the night and they wouldn't unlock them and wouldn't even let me speak to the manager. So I left and drove to the store at nippers corner and the got me the upgrade and a new phone for hlmy husband for NO more $$$. Just RUDE, RUDE, RUDE PEOPLE HERE.
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November 2023 by William Maldonado
Chad, was AWESOME. This is why I do business with Verizon. GREAT SERVICE!!
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September 2023 by Susan Harber
Kristina traveled 'long extra mile' to repair Samsung. Excellent service.
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August 2023 by Tilita S.
Winston at the Smyrna location was wonderful. He quickly diagnosed the issue with resolution. 5/5 for customer service.
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July 2023 by Brandon Norwood
Absolutely horrible service and a waste of time! The gentleman behind the desk had a hard time understanding the issues I was having with my phone and trying to port my number. I think their employees need a lot better training because I went to my car and called Verizon myself and was able to get my phone fixed over a call.What a waste of time it is to go to the location in Smyrna, Tennessee off of Sam Ridley.
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July 2023 by Marcio Rivera
Yes on Verizon. you don't have an id They cannot help you if it is not from the United States or a passport from certain countries such as Guatemala Mexico Colombia Brazil for them the other countries are not welcome and they say that the reason they put certain countries on their list and not others is not discrimination. it is discrimination
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May 2023 by Jarrmone N.
Always in and out quickly. Knowledgeable staff and super helpful! Walked me though several services and warranties. Jeramiah was nice and extremely efficient! Other staff members were consistent with this in the past as well
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May 2023 by JaQuita Stewart
Came in today to purchase a phone case. I wanted to use my Verizon up code to get money off. It ended up not working but no one could really tell me why. Seems like it was because I already have a discount through my employer which is fine but I guess im a little surprised at how much they didn’t know.. if you all gave me this promo code and I try to use it in your store and it doesn’t work.. who is supposed to be able to tell me why if not you? Also the associates did help but they weren’t to enthused. Seemed like they didn’t really want to be there. I ended up purchasing the case online to be shipped which is probably where I should have started. This store use to be good . Seems like every blue moon I go in their service has gone further down hill.
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February 2023 by Esther Rosa Martinez
We enter the store today Jan 29 at 2:10pm and the two ladies attending the store didn’t greet us. They didn’t even say “we will be with you shortly “ or something like that. Horrible store and I don’t recommend to anybody. We left and after visited the AT&T near by.