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December 2023 by Megan Noel
Kendra is rude
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November 2023 by BJ Miller
I've not had many issues with my Walmart pharmacy. They deserve a good review.
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December 2022 by Leah Bennett
The rudest customer service ever. Should not give jobs to people with this low of customer service skills
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September 2022 by pthreep p18
I must say this was the worst experience I have ever had at Walmart Pharmacy in Smyrna that I felt compelled to write a review. They wasted 3 days of my time going back and forth on getting 1 prescription filled to only tell me they are out of stock. Most would say, "Hey why didn't you call first?" I was put on hold 3 times for more than 45mins. I didn't cause a scene, and ask them why didn't they just tell me instead of making me wait and wander around the store. We are all adults here, just tell me you don't have it and I'll have my healthcare provider send it somewhere else. I understand Walmart is value, but is your time more important? I have now moved my prescriptions to Walgreen. At least I know they care a bit about customer experience.
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July 2022 by Ryon Hays
People are nice but it took over an hour to get my perscription and there were only 4 other people there.
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March 2022 by Erik Cole
This summer I get my mother out of the hospital prescription was to be filled get there and they say they don't carry that tonight I leave work to get her prescriptions and get there 10 minutes before they close and they're already locked up. Fortunately this isn't life or death but will no longer use them
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January 2022 by Terrie LaMay
I got tested for Covid today. The results tomorrow. My doctor sent to Walmarts prednisone to break congestion in my lungs and pain meds for all the pain. There computer has been down. Called at 5 pm and the girl said, someone was on there way t fix it. It’s now closing time and no meds. Shame. Billion dollar company and they can’t keep there computers running.
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September 2021 by Kennedy Harrison
The associates at the pharmacy is very rude. I came for my second covid shot and I didn’t have my card. The pharmacist told me I needed to have it in order to get my shot. I kept informing her I didn’t have it and after going back and fourth for a few seconds I asked what the solution is for this issue. She ignored me and walked away to have another tech help me. After talking to 3 people the next tech finally told me I can pull up my card online. I don’t know why it took 3 people to tell me this!!!! I felt very uncomfortable with the pharmacist giving me the shot after her attitude towards me. I hope no one has to deal with this just to get a covid shot!!
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September 2021 by Amand Torbett
Literally the rudest people I have ever encountered at a pharmacy. Highly unprofessional. Not just one but two
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September 2021 by Willow Ryder
The associates at the pharmacy is very rude. I came for my second covid shot and I didn’t have my card. The pharmacist told me I needed to have it in order to get my shot. I kept informing her I didn’t have it and after going back and fourth for a few seconds I asked what the solution is for this issue. She ignored me and walked away to have another tech help me. After talking to 3 people the next tech finally told me I can pull up my card online. I don’t know why it took 3 people to tell me this!!!! I felt very uncomfortable with the pharmacist giving me the shot after her attitude towards me. I hope no one has to deal with this just to get a covid shot!!
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September 2021 by Amanda T
Literally the rudest people I have ever encountered at a pharmacy. Highly unprofessional. Not just one but two
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September 2021 by Kennedy H.
The associates at this pharmacy is very rude. I came in for my second vaccine and did not have my card. The pharmacist told me they weren't able to give me my second dose because I did not have my card. After going back and fourth for a second I asked what is the solution for this because I need my second vaccine. After I asked her she ignored me and walked away. Another tech helped me out and she eventually told me I could get my card online to show them. I don't know why it took 3 people to give me a solution to the problem. That being said the overall customer service was poor and I hope no one has to go through what I went through just to get vaccinated
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May 2021 by Nikki Fazioli
Do yourself a favor and avoid this pharmacy.
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April 2021 by kt hd
Don’t go here for your prescription needs. To say their customer service is horrendous is a gross understatement.I called a day ahead to ask if I could use good rx here, and was told that I could and to bring it in when I came to pick up the med instead of giving it ahead of time over the phone.I’m isolated due to exposure to covid, so a family member went to pick up the prescription. They told him that the coupon would not work and the cost was roughly $200. He asked if they would try another coupon card because that price made a necessary medicine inaccessible and they refused.I called and spoke with an individual and asked to speak to either the pharmacist or a manager and was disconnected. I called back and someone that said she was the manager on duty explained that they have tried discount cards in the past about a year ago and they would not work. I asked her why they told the person who attempted to pick up the prescription that they would not even try to use the discount card. She repeated that they’ve tried in the past but they wouldn’t work. I asked her if she would try this one and she said they could but they close in 11 minutes.I understand that customer facing roles are stressful because I work in such a role myself, but there was no excuse for how the folks working at this pharmacy acted tonight.
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February 2021 by CP KW
I've always liked using this one. The Pharmacy is nice, convenient, and clean. The people who work there are also very friendly and helpful if you need to ask questions. Even with non prescriptions. Plus during this time of the pandemic I seen how they go out of there way to help others while taking the extra precautions. As should Everyone. Thanks S. Rutherford Walmart Pharmacy Crew you guys are great like always.. :)