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February 2024 by kb Bush
No one to guide us into car wash. Vacuums don't work.
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January 2024 by LisaMarie Kemp
They are always trying to force you into subscriptions. Today they wouldn't take cash and then I had to basically beg them not to screw me over like they did last year. I told them five or six times that I didn't want their subscription before they let me pay to go through just the once. It didn't even wash my car, it took 25 minutes with a bottle of waterless carwash and some microfiber towels to get the front and back of my car to look nice. It got the sides well, I suppose, but it definitely didn't dry. I gave the two star rating since the trash was empty when I got there and the vacuums are good and unlimited.
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January 2024 by Egnartz
One time I went here just before I headed to Murfreesboro for a car meet. Upon my car (white 370z in case they remember) getting on the rollers, I somehow busted my valve stem. Dumped all the air out of my tire immediately. I went through the wash still and upon coming out the other side, the attendants there rush over with some items to cap the valve stem and tape it off. It worked very well and I tried to show my gratitude.Then tonight I was sliding by to wash my wife's car (white Q50) and upon paying I realized they were closing. They still came over and helped me refund that payment and got me a deal for cheaper and still let me take the car through as well.Overall I really love the customer service here and am very happy with them.-Egnartz on IG
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January 2024 by Daisy Bruce
Was sold a package under the false pretense that it was a "free monthly trial" (it was the day before thanksgiving and i was trying to get on home so i unfortunately agreed) and low and behold today was charged a monthly fee for said plan without my knowledge that i would be paying monthly OR that my card information was even saved. i had only gone that initial day before thanksgiving because of the poor quality of the wash! my car still had dirt on it after being ran through the wash. i will not return to any wash n roll due to these poor business practices!
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November 2023 by Lyliana Moose
This place signed my teenage daughter up for a monthly car wash without her understanding. They are very tricky in their wording when explaining what they are doing. While telling my grandma about it, she said, “ they got me too!” So it’s not just my daughter. Very disappointed in the practice!
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November 2023 by Jason Swafford
Yes I've had the detail service before monthly and yes it ruined my car far is left swirls in the paint so now I do mine at home and yes I might use it once in a blue moon especially when it's cold outside so when they try to sell you and you say no and they asked why and why over and over no means no move on!
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November 2023 by Anthony detorres
Unknowingly signed up for a membership by getting told if I pay for this wash I get the rest of the month free. Very deceitful tactic.Service: Auto detailing
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October 2023 by Carol P
@WashRoll I was just at your Smyrna TN location. Three gentlemen approached me as I scanned my receipt for a 2nd wash. I had scanned it when one of them took my receipt and told me I should be on a plan. After the wash as I tried to vacuum and the vacuum repeatedly fell off. I went up to the three and told them it was uncomfortable for all three of them to come up to me. John who told me he was district Manager said he was training the employees. He then said you couldn't scan your receipt. I told him no I had already scanned my receipt. He then told me I was wrong. I asked him yo repeat that and he again said I was wrong and got another employee to agree. He also told me the vacuum issue had nothing to do with him and to go and talk to other employees.
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September 2023 by Elizabeth Vassar Vaughn
I was not happy with the results from this location, at all! The employee that assists at the pay station was wonderful, and he is the ONLY reason they are getting 2 stars, he deserves 5! The one that guides you in and is supposed to "scrub" the front grill and windshield and back windshield was less than useless. The first time I went thru, he didn't even attempt to do the back of the vehicle. There was no sleeve put over the rear wiper, either time I went thru. And the only reason he used the brush on the back windshield the second pass was because I complained that the back didn't get any type of cleaning the first time thru. When I went back around because the back was untouched, a couple of them came and walked to the back and looked to see if I was being truthful or not before sending me thru the second time. Even then, he half-@$$ed the job. After 2 passes, my vehicle was still dirty. $30 for a one time thru, and it doesn't even come close to clean. It is absolutely ridiculous!! I couldn't believe how much it cost, and was expecting a MUCH better wash for that price!! I could have gone to a car wash that hand dries and even details the dash and windows for that amount, actually less at the place I usually go. I know where I will not be going again!!! At least the "free" vacuum worked pretty good, that's all I can say for this place. Very disappointing and most definitely will not return to this brand of car wash again. I tried a different location some time ago and had pretty much the same experience, so I know it's not the individual locations that are not good. If you have any dirt more than a day's worth of pollen, be sure to go somewhere else because you will not come away with a clean vehicle!!! To charge that much and not even do a decent job of it is inexcusable,for shame!!!!
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September 2023 by Darrin Sudberry
Not sure if it's from having a bigger truck, but this wash doesn't get all the dirt off. Spoke with a guy in a car, and he said he uses his membership of unlimited washes to go through a couple of times for the same reason
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September 2023 by AB
I read the reviews before I decided to go here. This place did the job and did it right! From the wash to the vaacums to the attendees. Wash n Roll in my opinion is the best automatic car wash out there. That's why I got me a membership.
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July 2023 by destiny nicole
I love it here! Dylan was so kind and helpful!!
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June 2023 by Majestic_ life
Started going to this one because of the young lady that works there. She does a awesome job,Verses the one closest to my house.
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April 2023 by Luis De jesus
25 dollars for this bad job, I really do not recommend it, I would have put my son to wash it and he leaves it much better than terrible, do not waste your money ??????????
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April 2023 by James Condrey
The wash is ok. The ceramic seal messes up my windshield and wipers. I pay for a VIP service yet I have to wait in line behind everyone else since the never have the VIP only lane open.Also, they never have all of the vacuums open so I rarely have one to use when I use my VIP!!! membership. I am seriously considering a change.
