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January 2024 by Courtney Payne
Couldn't have asked for a better experience! Everything went very fast and smoothly! Special thanks to Jessica Richardson for all of your help! She is the best!
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December 2023 by Abby Kohler
i absolutely love this bank the team members in person are amazing, that being said, the online support sucks, i called asking about a withdrawal from my account and was on hold for 15 minutes. the first time i asked why there was a certain withdrawal on my account the man didn’t ask for my banking information or anything just told me to give him one minute and then didn’t speak to me for the next 5 minutes i said hello? and the same thing happened 2 more times, i said hello for the last time heard some noice and then was hung up on, still don’t know what the withdrawl that i didn’t make on my account is for.
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December 2023 by justin tidwell
I don’t usually write reviews but this credit union is truly the best! The employees are always very kind. Sabrina helped me set up my loan for my new truck and was very friendly! Always greeted with a friendly smile & very professional....thank you Sabrina for your great customer service!
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November 2023 by Lp
I called in with a concern, and Janice took amazing care of me! She not only resolved my issue quickly, but was super friendly and treated me just like a friend. Thank you Janice!!
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November 2023 by Derrick Sparkman
Sabrina did a fantastic job helping me set up a secondary retirement plan! I couldn't be more happier with the job well done!!!
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September 2023 by C Goodwin
Always friendly and helpful.
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August 2023 by Travis Hanberry
In just one week, Jessica Richardson at Ascend Federal Credit Union worked wonders with my finances, saving me an incredible $1000.00 a month! Her expert advice and dedication are unmatched. I can't recommend her enough as a financial genius. Thank you, Jessica!
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July 2023 by KPow
I currently have 2 car loans with Ascend and plan on moving all my accounts to them. I have had such a great experience with Ascend and each time I have had to contact them, they have been courteous, professional, and extremely helpful.
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July 2023 by Sam Jack Brantley
I have never seen a loan officer anywhere work as hard as Jessica Richardson to help a customer achieve financial goals. (And I've seen a lot.)
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August 2022 by Amber Windham
Worst customer service. Have been given wrong information every time I go to the office. Still having trouble after closing accounts. Would give less than one star if I could.
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May 2020 by Karen Nicholson
Great place for all your banking needs, easy close loans too. ?
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October 2019 by Freaky J
Dont cash checks with out account and then wants you to wait to get cash.
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September 2019 by Terri Peaslee
I recently got an auto loan at a car dealer and they sourced it through Ascend. I really didn't think there would be a problem, but there is no online bill pay, you can pay by phone (only during regular business hours), but only if you're willing to pay a $10 fee, otherwise, you can cut coupons with a scissors and send them with a check via snail mail. If you're missing banking circa 1985, this is your place to go, otherwise, LOOK ELSEWHERE!!!!
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July 2019 by Steven Wright
Deposited a check for $1000 and they want to hold it for 2 weeks and now I can't feed my family. This credit union is a joke.
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May 2018 by pri vate
Awful experience. Long waits to speak with an employee. You even have to wait to access their ATM since you have to connect via webcam to a live agent even for a balance check. The ATM also is not accessible 24 hours a day either. Employee was also dishonest about fees when we opened our account.
