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December 2023 by amy beam
With the Holidays!!! Tried to cash a check, they took the check gave me the money, all was good. Then they decided that they did not want to guarantee the check, took the money back but won’t give my check back to me. What kind of operation is this??
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December 2023 by Janice Williams
People there go out of their way to really help you out and I'm so thankful because I'm from out of town. Just visiting and they went out of their way to make sure I got exactly what I needed to get done thank you again.
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August 2023 by Marie Hollister
If I could give 0 stars I would. When I moved to the area almost 2 years ago, I opened my account here and the people back then were amazing. Friendly, compassionate, and had very good customer service.. the people they have now are the exact opposite. Lazy, rude, Lord forbid you go in for anything because they make you feel like you’re inconveniencing them for having them do the job they signed up for. And let’s not talk about getting someone on the phone…you have to call over and over again until someone finally answers!! Then if you start getting an attitude with them because THEY were giving you one and ask to speak to a “manager” you’ll get hung up on. One infamous to doing this, her name is Missie. I closed my account today and all I have to say is GOOD RIDDANCE!!!PS if you’re a bank/credit union and you have someone from Family Advantage wanting to work from you, DO NOT HIRE THEM!! They only want the paycheck and not do the actual job!!!!!!!!
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May 2023 by Redemptionz
Wasn’t aware of the fees and they won’t even give me my money back, and I was touching my own money and transferring it between my 2 own accounts, won’t even answer my calls!
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March 2023 by Shelby Caperton
I’m extremely displeased with the customer service I’ve received - their inaccurate bookkeeping has resulted in multiple errors on my loan. They do not seem to care that their mistakes have negatively impacted myself and my credit score. I wouldn’t suggest using Family Advantage for any loans - save yourself the stress. One would think a “local, small town” credit union would care a little more about their customers’ well-being and satisfaction. Their back-of-office manager, Beth, has an extremely poor attitude towards customer service that was evident on our phone call.
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February 2023 by James B.
I booked an $800 trip (hotel/car/flight) on my debit card to OH from TN that I use frequently to travel even abroad. All of a sudden, my daily amount per day is reduced without warning. No fraud alert, no notification. Then, after waiting 30 plus mins, they transferred me to another department that won't answer the phone either. I've had several issues over the years with this credit union. And they've just gotten worse. 23 years GM. And I'm moving my business elsewhere.
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October 2022 by 1hloggins
Mariann sanders and Darcy Walkowiak are great to work with.Thanks.
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September 2022 by Jerels D.
This bank is an absolute disaster you can never get ahold of anyone and if you do, they never have any answers. If you go into the branch, they are never busy, but they move at a snail's pace. Their bank manager is a joke Jessica just ignores you period. It really is time to move banks. I know everyone at the plants have to be feeling the same way I hear the comments every day. If you want access to your money or services find a different bank
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July 2022 by Kimmy Jackson
This credit Union is awful. They never answer the phone, nor do they return phone calls. Customer Service is terrible. IF i could give them 0 stars i would. The mobile banking app is trash. I would not recommend using them.
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July 2022 by Kerry Richardson
Have been calling for several days. No one answers the phone. They also sent my husband's bank card to the wrong address. When we got it it had gone to a address that we had never heard of.
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June 2022 by Michele Babb
No one answers the phone. Calls go to voicemail. No one ever returns calls. Used to be a great place to bank. NO customer service anymore and no one seems to care.
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May 2022 by larry king
Stay away stay away stay away. This particular credit union doesn't deserve any stars, but this wasn't given as an option here. The people who work at this particular credit union lack professionalism, organization, and respect for their customers.The people who work at this particular credit union don't like to accept and answer telephone calls. The people who work at this particular credit union aren't fair and do not treat everyone equally. They are racists and they show it. The staff are culturally biased. How can you approve a loan request and then three weeks later say you can"t? This particular credit union is ran and operated by the most unintelligent and incompetent individuals. It is recommended that one does not use this particular credit union for any type of financial services. You will be better off selecting a financial institution that makes you feel welcomed, that can serve your financial needs, and that can help you meet your financial goals.
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April 2022 by Helen F.
We have been members here since 1995. No more! One of our debit cards stopped working - it is NOT lost. Abby at FAFCU Spring Hill advises that they charge $7.00 for a replacement card. What?!! What a rip off! Our other Credit Union gives free replacement cards, free checks, has recently waived their members' NSF fees AND pays a dividend. Good bye FAFCU.
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April 2022 by Ellen F
We have been members here since 1995. No more! One of our debit cards stopped working - it is NOT lost. Abby at FAFCU Spring Hill advises that they charge $7.00 for a replacement card. What?!! What a rip off! Our other Credit Union gives free replacement cards, free checks, has recently waived their members' NSF fees AND pays a dividend. Good bye FAFCU.
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February 2022 by Al C
I rather do business with my local "LOAN SHARK".... To the young man ( teller) your to good to be working in a dump like this !! To the lady on the right I told you my ATM card wouldn't let me withdraw (15min before closing) you huffing checked and said my card has/been "fine" so it will work !! Sunday night I needed $$$ card declined charged $2.50 to use another.... Tuesday I went in to close my account ( young man) says I gotta see the Lady ? on right by the time I looked her way she tells us I'm going to lunch...he says I'll have to wait for the lady on the left wth... after a few minutes lady on left comes out & starts cleaning the new glass talking to teller about lunch... So I went up to young man and said I want everything out of my account except $1.00 so you lady's can try to split that $1.00 & buy a Diet drink on me...
