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April 2024 by Mike Meeker
Do not put your money in this bank. They will come up with every excuse in the book not to give it to you when you want it. We have been trying to get cash from them for over a week and they keep giving us excuse after excuse as to why they cannot give it to us. I’m pretty sure what they’re doing is illegal.
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March 2024 by Jose
Bad customer service from drive thru
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December 2023 by Jason Mccord
I had funds removed from my account on 11/24/23 by WalMart.com.I've been given the run around by this institution on multiple calls.I contacted the branch in Springhill Tn because the customer support call center isn't giving info or updates on Dispute/fraud of missing funds.I was penalized 8days for this.Noone at the local location or dispute/fraud will help in this matter.I'm very disappointed in the negative run around and lack of information on my case.They just take and release funds from account without a transaction code or ref#.I want to close this account but, now have to wait 90 days.Customer service is impossible to communicate with.Managers and supervisors are never available. Told today by fraud dept they were too busy to speak with me.5/3 lost me as a customer today.
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March 2023 by Google User
Just as bad as Bank of America. Local branch got our info mixed up which wasn't a great start. Then our accounts kept getting locked for no reason. Corporate doesn't care either. Go to another bank or credit union instead
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February 2023 by Rays Babe
I have NEVER had more trouble getting a bank to take my mortgage payment every single month. You’d think they would make it easier to give them your money, but nope. I will never open an account here and I hope you sell my mortgage to a normal bank as soon as possible! Please!!!
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January 2023 by Katie Brandel
BIGGEST SCAM EVER! THEY DO NOTHING BUT STEAL YOUR MONEY! DO NOT BANK WITH THEM!!!!!!!!!!! Your money will be stolen in fees and fake charges oh and their fraud department is just that Fraud!
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March 2022 by Shan G
We’ve been members of this bank for 4 years and while we don’t go into the branch often, we’ve always encountered wonderful customer service. We know that Fifth Third Bank values us and is always doing what they can to keep our money safe.
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February 2022 by Jackie F.
Very rude teller, I asked for change - for a roll of quarters and she gave me a hard time about it because i wasn't a customer. It was very embarrassing the way she spoke to me. Funny, because I am looking for a bank closer to me, and this was a test to see how they treat people in general. Went to US bank right after inside of Walmart and they were so kind and didn't even ask if I had an account with them! Gave me a roll of quarters with no problems with a smile on their face. Of all the banks out there to choose from, I would definitely NOT bank here.
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October 2021 by jill Baxter
I have been banking here for about 5 years now and everyone inside have always been extremely kind, friendly and helpful. They are a great group of people who really care about their customers.
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August 2021 by Jennifer Maclean
Please do not use this bank if you wish to refinance or obtain a mortgage. They are completely incompetent and lie to you. The past reviews that say the same things I am saying at least give me reassurance that Josh and his team lie to everyone and treat everyone badly. No integrity at 5/3 Spring Hill. They lie constantly and then just say “sorry” over and over again. They give you the run around. Bad management. Incompetent and arrogant mortgage officers. This place needs a complete staff makeover but it’s obvious whoever oversees this 5/3 branch does not care how terrible their staff is.
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August 2021 by Emily Todd
I’ve been using fifth third for about 3 years now and they are always so pleasant. Everytime I walk in i’m always warmly greeted, they make sure to go as fast as possible to ensure that you are not waiting around for the things you need to be done. I have personally talked to Josh, the manager there as well as one of their bankers, Madison. They both have been nothing but kind to me and have helped me out tremendously. When I was looking to buy a new car, they helped me figure out the best course of action and helped me figure out a budget plan. I would genuinely recommend Fifth Third to anyone who asked, you will not be disappointed by their willingness to help. Thank you to the Fifth Third team and more specifically Josh for being an awesome manager, leader and team player. Thank you to Madison as well for being incredibly nice and always making me feel welcomed!
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August 2021 by Chad Overstreet
The Spring Hill team is FANTASTIC! I’ve dealt with them weekly for 4 years now and the service alone will keep me from switching banks. They treat you like family and always make sure everything is taken care of. Keep up the great work! And for the mortgage haters in the past reviews, I have refinanced twice with this branch.
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August 2021 by Matthew McDougall
Stay far away from this bank. If you can’t tell the reviews of this bank have been mostly horrible until today (7/30/21). Management started noticing how bad the reviews are and it’s finally getting around the area how bad this branch is and I guess they don’t like that so they are recruiting their friends and family to give fake positive reviews. This branch wouldn’t need to do that if they were decent, honest, and moral individuals to begin with. Management is poor. The team, like previous reviews have said, are incompetent. Stay far away! Much better banks in Spring Hill!
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August 2021 by Liv D
Spring Hill Fifth Third is truly an awesome and trustworthy bank. They are quick and dependable yet friendly and I always leave smiling. The all staff are knowledgeable and always willing to answer any questions!
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August 2021 by Laura Shindon
I would not recommend Fifth Third Bank Spring Hill. Our experience was not good when we moved to the Spring Hill area. I wasn't sure if this was just a Tennessee thing but after speaking with other banks in the area we found much better options. We went to a local bank and didn't feel like we were being manipulated and lied too. I think there are far better and more trustworthy banks out there.
