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December 2023 by Juan V.
Set up an appointment to get my tires rotated, they tell me to come on down two and a half hours before they close. I drive up there all the way from Columbia just for them to tell me that they have zero availability. Constant terrible service from these guys.
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November 2023 by Kevin Ritenburg
Made an appointment on Monday for an oil change on Thursday. Came in and waited an hour for my oil change. After the hour they said they can't do it today and rescheduled me for Saturday morning when I get here they ask if I can drop my car off and get it later its a 15 minute oil change, absolutely the worst exppunctuality
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October 2023 by a f
Not a bad experience, but I don’t think I’ll be going here anymore. Went in for an oil change and was told I needed new back tires. They then quoted me a bit more than I’d ever heard before, so I declined and starting comparing prices online. Everything was at least $20 less than what Firestone had told me. Their own website quoted me $40 less, for the same tires, and I made sure this wasn’t just a subtotal by getting to the very last page of the order process. When I was told my car was ready for pickup, I inquired about what kind of tires they intended to put on my car. They were the same ones that I had been quoted much less for online. When I told the employee this, they broke down the pricing and mentioned it also included a protection package, and that the quote i received must have been before tax. I picked up my car, took it to Discount Tire, and they priced me at $10 less than the online quote I got from Firestone, including their protection package.
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September 2023 by Linda Johnson
I got in my car on the way home from work, and my battery had died. I bought the car in November of 2022 from Enterprise Car Sales, so I knew it was used. A co-worker at the school gave me a jump.Then, the real problem began.I started calling places close to my home that carried my type of battery. I called four different places and no such luck. Then I remembered a Firestone right around the corner from my home!I was told if they didn’t have the battery, one could be delivered in 45 minutes. I arrived after 5pm and I was able to drive away with a new battery installed a little after 6 pm!Thank Youuuuuu Firestone for your services!
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September 2023 by hello brain
A great place to get your oil change. Or any mechanical needs done they're the best.
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August 2023 by Chris Dempster
The manager of this store is completely unethical. My wife attempted to have them use our extended warranty, the counter employee took the information and sent it into the company via email. The following business day that same employee was not on duty, the warranty company needed more information. Not only did the manager refuse to give it to the warranty company, he said he could not email it when their employee had emailed them just one day earlier. My wife had to go to the store, get the paperwork and scan it to the warranty company. Then the manager refused to work with them and then increased the cost of the repairs by $500.00. If you don't want to get ripped off don't go here.Services: Tires
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August 2023 by omar graciano
On a road trip from TX to MA and got a flat tired on the road. The staff here was beyond amazing and helped us fix the tire with 10 min before closing. We called them and they waited to help us. I can’t explain how thankful we are for them. I HIGHLY recommend this team, they will make sure they do the best they can to help you out.Service: Tires
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August 2023 by Steven Roberts
Forgot to put air in the tire they put on my car. Didn’t believe me until I showed them how I measured the air pressure. Poor customer service (said they could get to it same day, but then didn’t. Said they’d take care of it first thing in the morning, but didn’t. Forgot to call me when r it was done). Limited selection. They only had one kind of tire available that was expensive and lower quality.
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August 2023 by Cory Walker
They do not honor appointments at all and literally act like you are bothering them by bringing your vehicle in. Zero customer service. This place will either go out of business or get a major management change soon.
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August 2023 by Sherman L.
Set up an appointment for popped tire. Tire had big slit in it due to running over a curb.Purchased new replacement tire and got oil change also. They worked with me on the tire price also. They may not be the cheapest tire and car service in town, but you can depend on them and the work they do and the products they use. You get what you pay for!
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July 2023 by ShellzG
For the nice young guys working at the counter, the star. Otherwise, sadly, never again, ever. They do shoddy work, don’t stand by what they do, and blame everything else under the sun
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July 2023 by ShellyZG
For the nice young guys working at the counter, the star. Otherwise, sadly, never again, ever. They do shoddy work, don’t stand by what they do, and blame everything else under the sun
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May 2023 by Shea H.
Prompt and friendly service. I had a coupon online and I didn't even have to mention it. I will be back.
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May 2023 by Megan Mosher
I have used Firestone for 20 plus years. About a month ago I purchased tires for my dually from the Columbia, Tn location.They are fantastic at that location and I expected the same from Spring Hill. I noticed while running errands that I had a low tire and stopped in. Gary apparently was having a horrible day as his attitude was terrible. I told him I needed a front tire checked because it was low. He immediately stated that they didn’t have those tires and I needed to go somewhere else. I explained that I shouldn’t need another tire because I had just driven it there and that I had just spent $1800 on new tires from Firestone. He told me to give him my keys and they may work me in. I waited over an hour, which was no big deal, until another customer with a tire issue came in and was seen right away. After the interaction with Gary and the fact I was skipped in line I decided to leave. I went straight across the street to Discount Tire who got me taken care of right away.
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May 2023 by Googler
Bailey and tire tech Sam were attentive and professional! Honest, hardworking guys got me in and out and offered peace of mind!
